Convenience Fee FAQ - Why is there a convenience fee?
Due to the rising costs of payment processing, your preferred bank/credit card/payment center now charges a minimal fee for the bill payment services and load or promo transactions (in the GCash app) that they provide. - Which payment partners will charge a convenience fee and how much?
All of our partners will be charging a convenience fee. Our first batch of partners will be: PARTNER | CONVENIENCE FEE | EXEMPTIONS | DATE | M Lhuillier | P10.00 | | December 1, 2023 (Price increase) | Cebuana | P15.00 | | December 15, 2023 (Price increase) | BDO (over-the-counter) | P9.00 | Except for ATM deposits and online banking | March 7, 2024 | ECpay (eg. 7-11/Shopee) | P10.00 | Except for ECPay kiosks in Globe stores and Globe EasyHubs | March 15, 2024 | GCASH app (Buy load for prepaid, TM, GOMO, HPW | P99 and below - P1.00 P99 and above- P2.00 | | March 16, 2024 | GCash app - Postpaid bills payment | P7.00 | | April 16, 2024 | Bayad Center | P15.00 | | June 1, 2024 | SM bills payment and machine | P15.00 | | July 1, 2024 | Robinsons Bank (E-channels) | P5.00 | | August 1, 2024 | Robinsons Supermarket | P12.00 | | August 15, 2024 | BPI QuickPay | P10.00 | | August 16, 2024 |
- What transactions are exempted from the convenience fee?
Non-bill or the following prepaid transactions are exempted from the convenience fee: - Globe Fiber Prepaid one-time fee P1,499
- Globe Fiber Prepaid repair fee P500
- In-store or online merchandise purchase
- Prepaid kit or Home Prepaid WiFi purchase
- Who will be charged a convenience fee?
All customers who pay their monthly postpaid bills and buy load or promo (in the GCash app) through our first batch of partners will be subject to a convenience fee. - Are payments via your GlobeOne app free?
Yes, currently payments via our GlobeOne app across all payment methods are still free but this will soon be subject to a convenience fee.
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