Frequently Asked Questions on Convenience Fee for Bills Payment
To cover rising payment processing costs, some banks, credit cards, and payment centers now apply a minimal fee for bill payments and GCash load or promo transactions.
All of our partners will be charging a convenience fee. Our first batch of partners will be:
| PARTNER | CONVENIENCE FEE | EXEMPTIONS | DATE |
|---|---|---|---|
| M Lhuillier | ₱10.00 | None | December 1, 2023 (Price increase) |
| Cebuana | ₱15.00 | None | December 15, 2023 (Price increase) |
| BDO (over-the-counter) | ₱9.00 | Except for ATM deposits and online banking | March 7, 2024 |
| ECPay (e.g., 7-Eleven / Shopee) | ₱10.00 | Except for ECPay kiosks in Globe stores and Globe EasyHubs | March 15, 2024 |
| GCash app (Buy load for Prepaid, TM, GOMO, HPW) | ₱99 and below: ₱1.00 ₱99 and above: ₱2.00 | None | March 16, 2024 |
| GCash app - Postpaid bills payment | ₱7.00 | None | April 16, 2024 |
| Bayad Center | ₱15.00 | None | June 1, 2024 |
| SM bills payment and machine | ₱15.00 | None | July 1, 2024 |
| Robinsons Bank (E-channels) | ₱5.00 | None | August 1, 2024 |
| Robinsons Supermarket | ₱12.00 | None | August 15, 2024 |
| BPI QuickPay | ₱10.00 | None | August 16, 2024 |
The following prepaid and merchandise transactions are exempt from the convenience fee:
- Globe Fiber Prepaid one-time fee: ₱1,499
- Globe Fiber Prepaid repair fee: ₱500
- In-store or online merchandise purchases
- Prepaid kit or Home Prepaid WiFi purchases
Customers paying their monthly postpaid bills or buying load or promos (via the GCash app) through participating payment partners will incur a convenience fee.
Yes, for now! Payments made via the GlobeOne app remain free across all payment methods. However, a convenience fee may apply in the future—stay tuned for updates.
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