Frequently Asked Questions
Fair Use Policy FAQsWhy is the Fair Use Policy being implemented?
We want to give all Globe customers a fair opportunity to enjoy our network. So we've decided to implement a Fair Use Policy that's designed to reduce the speeds of only the 3% of users. These users are responsible for generating large volumes of traffic on the network, which greatly impacts the service we offer to other paying customers.
Those who are most likely to be affected by the Fair Use Policy are those who use peer-to-peer applications to download large files, use their mobile phone as a personal hotspot, or stream videos heavily on a daily basis. These activities use up a huge portion of network bandwidth, affecting customers like you.
We assure you that neither lines nor mobile internet service are cut when a customer is affected by the Fair Use Policy. If a customer reaches the 1GB/day or 3GB/month threshold (Postpaid customers) or 800MB/day threshold (Prepaid customers), the internet speed will just slow down to make sure that others can also enjoy our shared resource.
No. Implementing the Fair Use Policy doesn't mean that your mobile internet service will be stopped. Remember that you could still enjoy browsing; it's just that if you reach the threshold, you'll experience slower speed. You may continue to surf websites, use Facebook, Twitter, etc. but may have difficulty with heavy internet activities like streaming and downloads.
The policy doesn't only apply with Globe. Other telecommunications companies in the Philippines, as well as around the world, implement this in compliance with global industry practices. If you'll notice, the terms and conditions under your contract also cover a provision on FUP.
Your internet speed will slow down if you use up 1GB of data for the day, or accumulate 3GB of data usage within your billing cycle.
If you hit the 1GB/day threshold, you'll experience slower speed, but no worries because as we mentioned above, you can still surf! You'll move up to normal speed at midnight. If you hit the 3GB/month threshold, your speed will move up to normal speed on your next bill cut-off.
We're no longer offering unlimited mobile data services for Postpaid customers, so we highly suggest you register to any of our GoSURF variants. These offers are not subject to Fair Use Policy. At GoSURF 999, you get 5GB of mobile internet, plus premium services like Spotify Premium and NBA League Pass.
If you've hit the 1GB or 3GB threshold, you will be informed through text that you'll experience reduced browsing speed. So no need to panic; sometimes we experience different speeds because of changes in signal strength. Just remember, if you haven't gotten the message, you're still okay.
Check first if your usage cut-off is based on your bill-cut-off.
Also, bear in mind that using your phone as hotspot will also be included in your total usage though it will not be reflected in your data tracker. Using of streaming apps like Spotify when on offline mode consumes data, too, as it downloads the songs for offline use.
You may track usage of your apps if you want just so you would know which apps are using the most data.
Android and iOS devices actually have built-in data trackers. For iPhone, just go to "Settings" and select "Cellular Data". For Android, go to "Settings" and select "Data Usage". The reflected usage, however, is an estimate and may not be what appears on your billing statement or what's charged to you load.
Now you may be thinking 3GB isn't much at all, when actually, our offer of 1GB/day or 3GB/month is one of the friendliest in the country! Imagine, you can enjoy 3,000 minutes of video streaming or download 1,000 songs, or post 6,000 times on Instagram or post 18,000 times on Facebook, or send 23,700 emails, or browse 3,000 webpages.
We know that customers are doing a little bit of everything on the web. Here's a sample of what you can do with your 3GB monthly allocation:
Everyday, you can enjoy 60 minutes of video streaming and download 4 songs and post 10 times on Instagram and post 3 times on Facebook and send out 5 tweets and 5 emails, and browse 8 webpages. That's a lot in a day, right?
With this capacity, you can already send/receive 22,400 plain text emails, send/receive 2,720 emails with document attachments, view 2,720 web pages, download 200 songs, upload/download 1,600 social media posts, view 272 minutes of streaming video or 4.5 hours of video conferencing with your loved ones abroad, and download one 90-minute movie.test
Our data roaming promos are designed to make sure you get your money's worth and enough of what you need while abroad with thresholds to last you for your daily browsing needs.
With the Fair Use Policy for data roaming promos, we can ensure that everyone gets a fair chance to use our all-day promos when they travel abroad. We implemented this last June 21, 2018 and covers only the promos listed below. Our promo permits from the NTC also state a daily threshold.
- Roam Surf 599
- Easy Roam 149
- Roam Surf 3D
- Roam Surf 5D
- Roam Surf 7D
- Roam Surf 15D
- Roam Surf 30D
If you're a regular user of data roaming, chances are you won't be affected by this. The daily 3GB threshold should be more than enough to cover your usual data browsing and app usage for the day. However, if youre a heavy user -- downloading heavy files and streaming high definition movies, etc. that lead you to burn more than 3GB of data in less than a day -- you'll be affected by this policy.
You'll receive a reminder message when you reach the daily threshold of 3GB. You can still enjoy data connection, but you'll be shifted to the maximum speed of 128kbps to maintain quality service for our customers. Don't worry, if you registered to the Roam Surf offers with longer validity, your browsing speed will return to normal when you reach the refresh hour of 12:01 AM (PHT). If you registered to Roam Surf 599/Easy Roam 149, your browsing speed will return to normal when your roaming promo expires.
To refresh your browsing speed, you may also:
- Register to a new promo via *143# on your Globe mobile
- Subscribe to a new data roaming promo that can coexist with your current promo, or auto-subscribe to Roam Surf 599 just by keeping your data roaming on after 24 hours.
- Subscribe to a Roam Speed Refresh promo via *143# on your Globe mobile.