eSIM FAQs

An eSIM is a digital SIM that is built into some mobile phones. It lets you activate a mobile plan without using a physical nano SIM card. 

A physical nano SIM is removable. Meanwhile, an eSIM is embedded in your device and ready to activate. You can store multiple profiles and switch between them, depending on your device.

Devices that support eSIM already have the SIM built into the device. 

If you are a Globe Postpaid customer and ordered an eSIM-capable device from Globe, you can activate your eSIM starting December 27, 2018. Go to a Globe store or use the Globe Online Shop (for new postpaid applications only) to get help with activation.

eSIM is now available for Globe Postpaid and Globe Prepaid customers. But, Globe is working to make eSIM available for TM customers soon. For more details about Globe Prepaid Local eSIM, go to this link.

You can get an eSIM based on your customer type. The steps are different for new, renewing, or existing customers.

New Customers

If you are a new customer, choose eSIM when you apply for a new postpaid plan in the Globe Online Shop.

1. During your plan application, select “eSIM” as your SIM type.
2. After Globe approves your application, Globe will send your eSIM to your email as a digital QR code.

Plan Renewal Customers

If you renew your plan in the Globe Online Shop, choose eSIM as your SIM type.

1. During plan renewal, select “eSIM” as your SIM type.
2. After Globe approves your renewal and delivers your device, open the GlobeOne app.
3. From the GlobeOne app dashboard, tap More. Then tap Help to open Globe’s Messenger account. 
4. Tap the Help icon in the top right of the GlobeOne dashboard.  This opens Globe’s Facebook Messenger account.
5. In Messenger, select Get Started with Globe. Then choose Activate SIM and select Plan Renewal.
6. Enter your mobile number.
7. Enter the last four (4) digits of your old SIM.
8. Enter “eSIM”.
9. Globe will send a reference number for your request. A Globe Care Specialist will contact you within 48 hours to help activate your eSIM.

Existing Customers

If you are an existing customer, upgrade from a physical SIM to an eSIM using the GlobeOne app.

1. Update the GlobeOne app to the latest version.
2. Go to “SIM Services” from the dashboard.
3. Select “Change SIM”.
4. Select “Physical SIM to eSIM”.
5. Follow the instructions to install and activate your eSIM QR code. Use a stable WiFi connection to complete activation.

Reminders: 

• Before you get an eSIM, confirm that your phone supports eSIM.
• Check your device settings. Look for Mobile Network or Cellular Options.
• If your device supports eSIM, you will see an option like Add eSIM or SIM Manager.

Globe launched eSIM in the Philippines in 2018.

Globe activates the eSIM based on your mobile device’s setup.

Depending on your device, you can add more than one profile or mobile number and use one or two at a time.

Check your phone settings to confirm if your device supports eSIM.

• iPhone: Go to Settings > Cellular > About and look for “Add Cellular Plan.”
  • Some iPhones from other countries may not support eSIM.
• Android: Go to Connections > SIM Card Manager.

a. If you get your new iPhone from Globe, the physical nano SIM slot and the eSIM will only work with the Globe network. You cannot activate them with other network providers. 

b. For open-line devices, contact your chosen network provider to ask about eSIM availability and the activation process.

You can add more than one profile or mobile number to your eSIM. However, you can use only one profile at a time. Select the profile you want to use.

On iPhone Xs, Xs Max, or XR, you can use both lines at the same time like a dual SIM device. One line uses the physical SIM. The other line uses the selected eSIM profile or mobile number.

Your device can store 7 to 10 profiles. You can use 1 to 2 profiles at a time.

Yes, you can activate the eSIM profile on your smartphone. To confirm, check your phone settings.

• iPhone: Go to Settings > Cellular > Add Cellular Plan.
• Android: Go to Connections > SIM Card Manager > Add Mobile Plan.

Yes. You can use Globe’s roaming service with your eSIM.

You can ask for a new eSIM code by using the GlobeOne app. You can also go to the nearest Globe store to request for a new code for free.

If you cannot get a new eSIM code now, make sure that your mobile line is disconnected. This step prevents other people from using your line.

After you activate your eSIM, check your mobile data settings to make sure Globe eSIM is selected and turned on.

For iPhone or iPad

1. Go to Settings.
2. Tap Cellular (or Network).
3. Under SIMs or Cellular Plans, make sure Globe eSIM is turned on.
4. Under Cellular Data, select Globe eSIM.
5. To avoid roaming charges, turn Allow Cellular Data Switching OFF.

For Samsung Devices

1. Go to Settings > Connections > Mobile Network.
2. Make sure Globe eSIM is enabled.