An eSIM is a digital SIM that’s embedded and can’t be removed from certain mobile phones and allows you to activate a mobile phone plan from your network operator without the use of a physical nano SIM.

A handful of smart watches support an eSIM such as the Apple Watch LTE, Huawei Smart Watch 2, Samsung Galaxy Watch LTE but these aren’t available in the Philippines yet.

A physical nano SIM is something you can hold and remove from your device. When your device supports an eSIM, this means:

•  The SIM is already embedded into the device.
•  It’s ready to be activated by the network carrier based on the configuration of the mobile device.
•  Users may add multiple profiles or mobile numbers which can be used one at a time, depending on the device.

As of 2018, Globe is the first to make this available in the Philippines. The eSIM is currently available in only 10 countries so far.

If you're a Globe Postpaid customer and ordered the latest iPhone Xs, Xs Max, or XR from Globe, you may activate the eSIM of your eSIM-capable phone starting December 27, 2018. Selected Globe stores will be ready to assist you on this.

To confirm this, you may check your phone settings. Go to Cellular > About and look for “Add Cellular Plan.” 

Some countries though have released iPhone versions that don’t support an eSIM.

At present, the eSIM is available only for Globe Postpaid customers. Don’t worry, we’re working to make this feature available for our Globe Prepaid and TM customers soon.

iPhone Xs/Xs Max, and XR allow between 7-10 profiles. You may use a profile one at a time only.

Yes you may, but your PLATINUM signal won’t display. For now, we recommend that you use the regular SIM for your Platinum subscription and continue redeeming your perks by presenting your PLATINUM signal.

We’re still working to develop the display of the PLATINUM signal with the eSIM and make it available in 2019.

If you got your new iPhone through Globe, the physical nano SIM and the eSIM will work exclusively with Globe and won’t be activated with other telcos.

If your device has been unlocked, you may get in touch with your chosen operator to inquire about its availability and mechanics.

Go to your nearest Globe store to get a new voucher free of charge. If you’re unable to get an eSIM voucher right away, just ensure that your line is temporarily disconnected to prevent any unauthorized usage.

Yes, you may enjoy Globe’s roaming service in other countries using your Globe eSIM.