Frequently Asked Questions About Globe Cloud and Getting Started
You get a personal cloud storage space with Globe Cloud, where you can safely keep your photos, videos, and important files—all organized and easy to access anytime, across your devices.
You can store, organize, and manage your personal files with ease. You’ll also have access to helpful tools like albums, organized memories, a private folder, and photo features to make the most of your content.
Yes. File upload limits depend on the platform you're using:
- Mobile: Up to 20GB per file
- Desktop app: Up to 2GB per file
If you're uploading a larger file, try uploading from mobile, or split/compress the file before uploading.
You can access your files across multiple platforms, including iOS, Android, web browsers, and desktop.
You can get started in just a few steps:
To subscribe,
- Open the GlobeOne app.
- Go to the Globe Cloud entry point.
- Choose your preferred Globe Cloud storage plan.
- Assign the email address you want to use for your Globe Cloud account.
- Connect your subscription to a Globe account.
- Complete payment.
- Activate your Globe Cloud account.
- Start onboarding and begin uploading, organizing, and protecting your files.
You’ll use your email address to log in, not your mobile number.
You can manage multiple accounts easily through your dashboard.
If you have not activated your Globe Cloud account yet, you can resend the activation email from your Globe Cloud Dashboard.
- Open your Globe Cloud Dashboard.
- Tap Resend Email Invite or Resend Activation Email.
- A confirmation screen will appear once the activation email has been sent.
- Check your registered email inbox for the Globe Cloud invitation.
- Open the email and tap Accept Invitation to activate your account.
Please make sure to check the email address linked to your Globe Cloud account. You may also check your spam or junk folder if you do not see the email in your inbox.
If you forgot your Globe Cloud password, you can reset it using the password reset link sent to your registered email address.
- Open the Globe Cloud password reset email.
- Tap Reset Password.
- Enter your new password.
- Re-enter your new password to confirm.
- You may keep Sign out from other devices selected for added security.
- Tap Submit.
- Wait for the confirmation screen that your account has been updated.
Once your password has been reset, you can use your new password to sign in to Globe Cloud.
You can choose from flexible plans based on your storage needs:
- Basic – 50GB: ₱39/month
- Standard – 200GB: ₱169/month
- Premium – 1TB: ₱379/month
- Premium+ – 2TB: ₱499/month
You can enjoy an introductory offer of ₱5/month for the first 3 months, with regular pricing starting on your 4th month.
You can currently pay using GCash.
You’ll be billed on a 30-day cycle, with your renewal charged at the end of each cycle.
You can manage your plan and payments anytime through the Globe Cloud dashboard in GlobeOne.
If your Globe Cloud renewal payment does not go through, we will automatically retry the payment using your saved payment method.
- 1st renewal attempt - 8 hours before your subscription expires
- 2nd renewal attempt - Before your subscription expires or before deprovisioning
- 3rd renewal attempt - 72 hours after the previous renewal attempt
- 4th renewal attempt - 48 hours after the previous renewal attempt
You may also manually retry your payment through your Globe Cloud Account Dashboard if you want to settle your payment before the next automatic retry. Once payment is successful, your Globe Cloud subscription will continue.
If your Globe Cloud renewal payment does not go through, we will automatically retry the payment using your saved payment method.
- Open your Globe Cloud Account Dashboard.
- Tap Pay Now on the account warning or payment reminder.
- Review the payment details on the next screen.
- Tap Retry Payment.
- Wait for the payment confirmation screen.
- Once payment is successful, your Globe Cloud account will be reactivated.
After successful payment, your next payment schedule will also be shown on the confirmation screen.
You’ll be charged right away, and your new plan will take effect immediately. Your billing cycle will reset based on your upgrade date.
Your downgrade will take effect immediately, while your billing date will stay the same.
You’ll need to free up space first if your current storage usage exceeds the limit of the plan you want to switch to.
You’ll have automatic retry attempts for your GCash payment. You can also manually retry at any time through the Globe Cloud dashboard in GlobeOne.
Your data will remain safe for 30 days, even if your account is suspended temporarily.
Your account will be archived after the second failed retry attempt, while additional retries will continue automatically.
Your files will remain safe for 30 days after your account is archived or suspended, giving you time to recover your account.
You won’t be able to recover your files once they’ve been permanently deleted after 30 days.
You’re protected by multiple security measures, including:
- Controlled access based on roles and permissions
- Encryption to protect your data during transmission
- Network security measures like firewalls and threat detection
- Regular system checks and vulnerability management
- Established breach response processes, including timely notifications
You may have basic account details (such as your email address and Globe customer ID) and technical data (such as IP address, device information, and usage activity) processed to enable the service.
You can reach out to our official Globe support channels such as the Help icon on GlobeOne or Facebook Messenger whenever you need assistance.
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