Frequently Asked Questions on the Globe Online Shop
You can easily buy Globe products and services anytime, anywhere from the Globe Online Shop. Explore mobile plans, Home Internet, and devices, and place your order in just a few clicks—no store visit needed.
Visit www.globe.com.ph/shop to get started.
You can pay using GCash, other e-wallets, or credit and debit cards (Visa and Mastercard). Cash on Delivery (COD) and installment options are also available for selected items.
After placing your order, you’ll receive a reference number to track it and an electronic receipt via email. Your order will then be prepared for delivery or pickup.
Mobile Needs
Reliable connection with flexible data, call, and text options for your everyday needs.
Elevated service with priority support, exclusive perks, and seamless connectivity.
Go fully digital for ₱99 with FREE 5GB of data and unlimited texts—no physical SIM needed.
Home Internet Needs
Fast, dependable fiber internet for your whole home.
No contract, no paperwork; just easy internet with FREE 7-day unlimited access.
• 5G WiFi
Quick to set up with fast, fiber-like speeds powered by 5G.
You’ll need to submit:
> A completed application form
> Valid proof of identity
Your application may be subject to eligibility checks for plans with devices or postpaid plans priced at 1299 and above.
Your GFiber application will depend on service availability in your area.
You can present any of the following valid IDs:
> Driver’s License
> Philippine Passport
> National ID
> UMID
> Postal ID
> SSS ID
You’ll need a valid passport if you’re a foreign applicant.
You can also verify your identity using your GCash profile for a document-free application.
You can receive your order based on your selected delivery option:
Standard delivery: 3–5 days
Express delivery: As fast as the next day (cut-off applies)
For express delivery:
Orders placed on or before 3 PM: Delivered the next day
Orders placed after 3 PM: Delivered within 2 days
Orders outside serviceable areas: May take up to 3 days
You can also have your Globe At Home Fiber installed within 24 hours in selected areas, subject to availability and scheduling.
Track your order through Track My Order on the confirmation page or the GlobeOne app. You’ll also receive a text when your item is out for delivery.
If you’re unavailable, you can assign an authorized recipient.
You can manage and monitor your account using the GlobeOne app.
Download it from the Google Play Store, App Store, or Huawei AppGallery to track usage, pay bills, and manage your services anytime.
You can check your balance before trying again.
For GCash payments, make sure your wallet has enough funds.
For credit or debit cards, check your available balance or credit limit.
You can contact your bank directly if the issue continues.
You can contact GCash Support for GCash payments:
Globe/TM: 2882
Other networks: (02) 7213-9999
You can also contact your bank directly for credit or debit card concerns.
You’ll receive a text confirmation with your order details if your payment was successful. Use your reference number to track your order.
You can place your order again if the transaction did not go through.
You may check your delivery history through the "Track your Order" link that was sent to you via email, which also contains the Airway Bill or Reference No. and the delivery date.
You may also go to https://shop.globe.com.ph/track-order and enter your reference number and email address. Example: GLS-1234567
After three failed delivery attempts, your order will automatically be canceled. You may reorder anytime through Globe Online at www.globe.com.ph/shop.
You’ll receive your reference number after full payment. You can contact support if your order status is not visible:
- Dial 211 (Globe)
- Dial 808 (TM)
- Call (02) 7730-1000 (landline)
You can get support through the GlobeOne app, chat with us via Messenger, or visit the nearest Globe store