Globe Online FAQs

Globe Online is your go-to digital platform for purchasing Globe products and tracking your orders. Simply visit Globe Online on any browser to start shopping.

Currently, Home Prepaid WiFi is available for purchase, with more services like buying load and availing of lifestyle freebies coming soon.

Accepted payment methods:

• GCash
• Credit/debit cards (Visa and MasterCard)
• Over-the-counter payments
• Cash on Delivery (COD)

Once you complete your purchase, you’ll receive a reference number to track your order, along with an electronic official receipt sent to your registered email.

Delivery times depend on the option you choose:

• Standard delivery: 3-5 days
• Express delivery: Next-day delivery (cut-off time applies)

Cut-off for express delivery:

• Orders placed by 3 PM will be delivered the next day.
• Orders placed after 3:01 PM will take 2 days.
• Orders outside designated delivery areas may take up to 3 days.

To track your order, click “Track My Order” on the confirmation page. You’ll also receive a text when your item is out for delivery.

If you won’t be available to receive your order, you can indicate a recipient to accept it on your behalf.

After three failed delivery attempts, your order will automatically be canceled. You may reorder anytime through Globe Online.

If you’re redirected, you can access Globe Online directly by typing https://new.globe.com.ph in your browser.

No need to worry—your order will continue processing. You’ll receive a text confirmation about your payment status. Make sure to save your reference number to track your order.

For failed transactions, simply try again.

Your reference number should be provided after full payment. If your order status isn’t visible, click “Raise a Concern” on the Globe Online website.

• For GCash payments: Ensure that your wallet has sufficient balance before proceeding.
• For credit/debit card payments: Check if you have enough credit limit or available funds. If the issue continues, contact your issuing bank for assistance.

• For GCash transactions: Contact GCash Support for assistance.
• For credit/debit card transactions: Reach out to your bank’s support team for help.

You can troubleshoot through the website by clicking the support button or you may ask for a replacement via a Globe store.

You may check your delivery history through the "Track your Order" link that was sent to you via text, which also contains the Airway Bill or Reference No. and the delivery date.