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Globe Privacy Policy | Help & Support | Globe

Globe Privacy Policy

What is the purpose of Globe’s Privacy Policy?

Our Privacy Policy shows you, our valued customers, how we regard your privacy with utmost importance. It outlines our policy in relation to the collection, use, and protection of your data to provide you with a wonderful experience.

Why did you update the Privacy Policy?

From time to time, we may update our Privacy Policy to reflect current changes in our policy and the law. Whenever we do, we will notify you and publish the updated Privacy Policy on our website.

How does Globe collect information from customers?

We collect your information when you submit application forms and documents such as proof of identification and billing, when you visit our stores, and when you use our products and/or services.

When you go to our online sites and communicate with us electronically, depending on your settings, we may use cookies, web beacons, small data text files or similar technologies to identify your device and record your preferences.

What information does Globe collect?

As part of our continuing relationship, we collect both your personal and non-personal information.

Personal Information is anything that can directly and certifiably identify you such as your name and birthday. It also includes the mobiles services you use, the location of your device and your use of our network.

Non-Personal Information is any data that doesn’t identify you individually. This includes statistical and analytical data.

How does Globe use my information?

We use your information to provide you with customized products, services, and customer support. We hope to enhance your customer experience by tailoring content to meet your preferences and needs.

We also use your information to communicate relevant services and/or advisories, abide by any safety, security, public service or legal requirements and processes, and for statistical, analytical, and research purposes.

Does Globe share or sell my information with Third Parties?

We don’t sell your personal information to anyone for any purpose. We also don’t use or share your personal information to content and/or information providers without your prior request or consent.

How does Globe protect the information it collects from us?

We take paramount care in protecting your personal information. We utilize a variety of physical, electronic, and procedural safeguards to ensure the confidentiality and privacy of your data, prevent loss, theft or use of your data for unauthorized purposes, and comply with the requirements of the law.

How long does Globe keep my information?

We keep your personal information in our records while you’re our customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it’s needed for business, tax or legal purposes.

Where I can read your complete Privacy Policy?

You may read our Privacy Policy on our website (

What can I do if I do not want my personal information disclosed or processed, or if I do not want to receive marketing alerts and promotional messages?

If you don't want to receive marketing alerts or promotional text messages from us, you can simply text STOP to 2682 for free using your mobile phone.

For any questions or concerns, you may contact our Data Protection Officer as follows:

Data Protection Officer

Globe Telecom, Inc., The Globe Tower

32nd Street corner 7th Avenue,

Bonifacio Global City, 1643 Taguig City,

Metro Manila, Philippines

Email: [email protected]