We collect your information when you submit application forms and documents such as proof of identification and billing, when you visit our stores, and when you use our products and/or services.
As part of our continuing relationship, we collect both your personal and non-personal information.
Personal Information is anything that can directly and certifiably identify you such as your name and birthday. It also includes the mobiles services you use, the location of your device and your use of our network.
Non-Personal Information is any data that doesn’t identify you individually. This includes statistical and analytical data.
We use your information to provide you with customized products, services, and customer support. We hope to enhance your customer experience by tailoring content to meet your preferences and needs.
We also use your information to communicate relevant services and/or advisories, abide by any safety, security, public service or legal requirements and processes, and for statistical, analytical, and research purposes.
We don’t sell your personal information to anyone for any purpose. We also don’t use or share your personal information to content and/or information providers without your prior request or consent.
We take paramount care in protecting your personal information. We utilize a variety of physical, electronic, and procedural safeguards to ensure the confidentiality and privacy of your data, prevent loss, theft or use of your data for unauthorized purposes, and comply with the requirements of the law.
We keep your personal information in our records while you’re our customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it’s needed for business, tax or legal purposes.
If you don't want to receive marketing alerts or promotional text messages from us, you can simply text STOP to 2682 for free using your mobile phone.
For any questions or concerns, you may contact our Data Protection Officer as follows:
Data Protection Officer
Globe Telecom, Inc., The Globe Tower
32nd Street corner 7th Avenue,
Bonifacio Global City, 1643 Taguig City,
Metro Manila, Philippines
Email: [email protected]