Charges FAQs

How will I be charged for the calls that I make?

When you make domestic calls from the country you are roaming in, you will be charged based on the outgoing voice call rate of Globe's roaming partner** in that country.


For calls you make to other countries, the charges are based on the outgoing IDD voice call rate of the roaming partner**.


**subject to 15% roaming surcharge and 12% VAT on the surcharge.

How will I be charged for the calls that I receive?

For every call you receive from the Philippines and made from a landline, or a mobile number (whether or not it is under Globe), you get charged based on the incoming voice call rate of the roaming partner**.


The same goes for calls you receive from a landline or from a mobile customer of a network outside the Philippines, or form a roaming customer of Globe or other mobile network.


**subject to 15% roaming surcharge and 12% VAT on the surcharge.

What about text messages? How will I be charged for them?

Text messages you send to a mobile user subscribed to a network based outside the Philippines*** will carry a Php10.00 charge (each SMS), plus our roaming partner's outgoing text charges** (if applicable).


Normally, you will not be charged for text messages that you receive. But if applicable, you will be charged the incoming SMS rate of the roaming partner**.


**subject to 15% roaming surcharge and 12% VAT on the surcharge.

How will I be charged for mobile internet while roaming, or data roaming?

You can now enjoy 24 hours of unlimited data roaming with Roam Surf for only P599. This flat rate is available in over 80 selected countries around the world.


In countries where there is no Roam Surf partner, zonal rates for data roaming will apply.


For Zone 1 countries, data charges of P3/10KB will apply.


For Zone 2 countries, data charges of P5/10KB will apply.


For the rates of other services and list of countries per zone, refer to:

http://www.globe.com.ph/international/roaming-postpaid/zonal-rates.

How will I be charged for MMS?

Sending MMS (Multi-Media Messaging Service) messages comes with a charge based on the roaming partner's outgoing MMS charges**, if applicable. It would depend on the size of the message, measured in KB.


Receiving MMS messages is charged based on the roaming partner's incoming MMS rate**, if applicable.


**subject to 15% roaming surcharge and 12% VAT on the surcharge. MMS is available only if the service is supported by the network partner and if the handset used is MMS-capable.

I want to know more about International Roaming! Where can I go to know more?

Vist http://www.globe.com.ph/international/roaming-postpaid to know more about features like Zonal Pricing, Roam Saver, Roam Unli Call & Text, Roam Lite, and many more! You can also get in touch with us through Twitter at @Talk2GLOBE, or send us a message .


You can also find answers from other customers by going to Globe Community at community.globe.com.ph

Top