Globe Prepaid Traveler eSIM FAQs

The Globe Prepaid Traveler eSIM is a digital SIM for tourists who are visiting the Philippines for vacation or business. You can install it into your eSIM capable device even before you arrive in the Philippines.

You can check if your smartphone is eSIM compatible once you download the GlobeOne app on your device and take the compatibility test.

To use the Globe Prepaid Traveler eSIM, your phone must be unlocked. Here's how you can check:

• For iPhone users:
  • Go to Settings > General > About > Carrier Lock
  • If you see "No SIM restrictions", your iPhone is unlocked.
• For Android users:
  • Go to Settings > Connections > Mobile Networks > Network Operators
  • Tap Search Now to check for available carriers. If multiple carriers appear, your phone is unlocked.
• You can also contact your current carrier to confirm if your device is unlocked.

For hassle-free connectivity, we recommend the Globe Prepaid Traveler eSIM. It offers:

• 80GB of mobile data
• Unlimited calls and texts to all networks
• Valid for 30 days
• Only ₱1,750 (around USD 33)

With the Traveler eSIM, you can stay connected with loved ones, navigate easily, and share your travel moments without interruptions.

Currently, only credit cards and debit cards from Visa, MasterCard, and JCB are accepted as a form of payment. To note, all prices may be subject to your preferred bank’s transaction and/or conversion fees.

You can download the GlobeOne app on the App Store, Google Play Store, or Huawei AppGallery. From there, you may have the option to purchase the Traveler eSIM.

Step 1: 

Download GlobeOne from the Play Store or App Store. Open the app and tap the “Globe now offers eSIM. Check it out!” link on the home screen.

Step 2: 

Select the “Purchase an eSIM for PH visitors” option

Step 3: 

Make sure your device is eSIM ready then tap on “Purchase promo”.

Step 4: 

Confirm that your device has an available eSIM slot and is not locked to a carrier.

Step 5: 

Complete the purchase of your Traveler eSIM worth PHP 1,750. You can pay using your credit or debit card from Visa, MasterCard, or JCB.

Step 6: 

After successfully completing your purchase, the GlobeOne app will guide you to download and install your Globe eSIM. Once installed, your eSIM is ready to be activated upon your arrival in the Philippines.

Step 7: 

To fully activate your service, you are required to Register your eSIM upon arrival in the Philippines.

Yes! If your phone is not eSIM-compatible, you can purchase a physical Globe Prepaid SIM at airport arrival areas in the Philippines. Click here for more details about the physical Traveler SIM.

Since an eSIM works 100% digitally, there's no physical limitation to how many eSIMs you install on your device. However, the exact number of eSIMs you can store and have active will depend on your device manufacturer and storage capacity.

No, the eSIM must be purchased and downloaded on the same device where it will be used.

Globe Traveler eSIM plan includes unlimited local calls and local texts to all mobile networks in the Philippines, valid for 30 days. Calls to landline numbers are not included, and will be charged to your load at the regular rate of ₱7.50 per minute.

Your eSIM validity starts upon activation. The activation starts when you land in the Philippines.

Yes! You can purchase additional data promos through the GlobeOne app under the "Buy Promo" section. However, please note:

• Buying more promos does not extend the eSIM's 30-day validity.
• Once the 30-day period ends, you will need to purchase a new eSIM if you need continued service.

Unfortunately, you cannot pause the plan once purchased. Even if you turn off the eSIM in the device settings, the validity of the plan from the date of purchase will remain even if you turn off your cellular data.

You can share the data of your Globe Prepaid Traveler eSIM plan with other devices via mobile hotspot.

eSIM-compatibility will depend on the model, where it's manufactured, and what carrier you use. The best way to double check if your phone is eSIM-compatible is to check with the manufacturer, reseller, or network provider.

Unfortunately, it is the responsibility of the customer to check if the phone is not locked to a carrier and has available eSIM slots, before purchasing the eSIM package.

If your eSIM expires, you may repurchase another one via the GlobeOne app.

No, you cannot use any eSIM from Globe if your phone is locked to another carrier.

Once your eSIM purchase is complete, the GlobeOne app will automatically install the eSIM on your device. Simply follow the on-screen instructions to complete the setup.

The SIM Registration Law requires the registration of all SIMs, including those in card and electronic form, as a prerequisite to activation.

Foreigners must comply with the SIM Registration Law to enjoy telecommunication services in the Philippines.

To register your eSIM, GlobeOne will require a one-time PIN (OTP) which will be sent by Globe to your eSIM via text. You can only receive texts sent to your eSIM once you are connected to Globe’s network in the Philippines.

Huawei:

• Go to Settings > Mobile Network > SIM Management
• Turn on Globe eSIM

Honor:

• Go to Settings > Mobile Network > SIM Management
• Enable SIM2 for Default mobile data
• Click on SIM2 - to view settings , select eSIM
• Enable Globe eSIM

Google Pixel:

• Go to Settings > Network & Internet
• Choose ‘SIMs’
• Choose Globe eSIM (or any other label you have given your Globe eSIM)
• Turn on Globe eSIM

Samsung:

• Go to Settings > Connections
• Choose ‘SIM Manager’
• From the list of SIMs displayed, turn on Globe eSIM

Oppo:

• Go to Settings > Mobile Network
• Choose ‘eSIM’
• Ensure the toggle is ON for eSIM

Upon arriving in the Philippines, ensure that your phone's cellular data settings are correctly configured to Globe Telecom eSIM and that mobile data is turned on.

• For iPhone/iPad users:
  1. Go to Settings
  2. Tap Cellular (or Network)
  3. Under SIMs or Cellular Plans, turn on Globe eSIM
  4. Under Cellular Data, select Globe eSIM
  5. To avoid roaming charges, turn OFF "Allow Cellular Data Switching"
• For Android users:
  1. Go to Settings > Connections > Mobile Network
  2. Ensure that Globe eSIM is turned on
• For Google Pixel users:
  1. Go to Settings > Network & Internet
  2. Select Mobile Network
  3. Toggle on Globe eSIM
  4. Keep Roaming ON for your eSIM

You may use GlobeOne to see your remaining data balance and how long you have before your plan expires.

For any assistance about your eSIM and other promo concerns, you may tap the HELP button at the upper right part of the dashboard in the GlobeOne app.

If you uninstall the GlobeOne app before completing the entire setup process, you will not be able to retrieve and use the eSIM you purchased.

You will also need the GlobeOne app dashboard to check out the latest promos and manage your data. The dashboard will only be accessible once your GlobeOne account has been created, which happens after you register your eSIM. So make sure to keep the GlobeOne app installed throughout your stay.

All purchases are considered final once the customer proceeds and confirms the purchase. No refunds will be processed. For any assistance about your eSIM and other promo concerns, you may tap the HELP button at the upper right part of the dashboard in the GlobeOne app.