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Roam Surf4All FAQ

 

How can I register to Roam Surf4All?

Roam Surf4All is a data roaming promo that can be shared with up to 4 other travelers during your trip abroad.

 

Starting December 2, 2023, you can register to Roam Surf4All on the GlobeOne app. Just click Buy Promos > click More Promos Abroad > Shareable Promos Abroad > and choose your preferred Roam Surf4All promo. Click subscribe and select your preferred payment method to confirm. Once registration is successful, the validity of the promo will start right away, whether you are still in the Philippines, or already abroad.

 

After registering, you can start adding members to the group.

 

Globe Prepaid, Postpaid, and Platinum customers can be owners of Roam Surf4All 2599.

 

Only Globe Postpaid and Platinum customers can be owners for Roam Surf4All 5499.

 

All Globe/TM customers can be members of all Roam Surf4All promos

How can I add or remove a member in my group?

To add a member on GlobeOne, click the usage tracker on your GlobeOne dashboard. Under your plan usage, select Group Data. Click Add Member and enter the mobile number of the member you wish to add. Please note however that you can’t add a member who’s already a member of another group.

 

There is no limitation on the location of members you want to share data roaming with. There is no need to be in close proximity with each other to enjoy shareable connectivity.

 

To remove a member from your group, click the usage tracker on your dashboard. Under your plan usage, select Group Data. You will see a list of all the current members in your group. Click the mobile number of the member you wish to remove, and click Remove to confirm.

I’m a member of a Roam Surf4All group. Can I remove myself from the group?

Yes, members can leave the group. To leave, click the usage tracker on your GlobeOne dashboard. Under your plan usage, select Group Data. Click Leave Group to confirm.

 

Once you have left the group, you will no longer be able to access the group’s data and any unused data that was allocated to your number will revert to the owner of the group. Postpaid members who left the group and have their mobile data and data roaming still on will activate Roam Surf 399 automatically. Prepaid members who left the group cannot do online browsing without an active data promo. 

My group’s Roam Surf4All data is almost all used up. Can I register for another promo for the same group?

Yes, you can register for another Roam Surf4All group even if there’s still an active Roam Surf4All promo. The data allowance of the new promo will be added to the existing promo, and the validity of the new promo will be followed.

How can I set the data limit and monitor the shared data usage of my group?

Only owners of the group can set the data limit and view the data usage of each member. The group owner can also change the maximum GBs a member can use, provided that the new data limit is not lower than the actual usage of the member.

 


To set their data limit, click the usage tracker on your GlobeOne dashboard. Under your plan usage, select Group Data. Choose a member and set the GBs you want to allocate to that member, then click Save to confirm.

 

If a new data limit is set for a member, the current usage of the member is considered in the maximum GBs the member can now use.

 

Members can only monitor the overall data usage of the group and his /her usage via GlobeOne. Members won’t be able to set the data limit or view the usage of other members.

What happens if the owner leaves the group?

If the owner leaves the group, any unused data will be forfeited and all members will lose their shared data.

 

To stay connected abroad in this case, prepaid customers can register for a Roam Surf offer via the GlobeOne app.

 

Postpaid customers, on the other hand, can automatically enjoy the convenience of all-day browsing with the activation of Roam Surf 399, valid for 24 hours. To stop Roam Surf 399, turn off your mobile data/data roaming and switch to 3G, if applicable.