Frequently Asked Questions on Roam Surf Global Packs
Roam Surf Global Packs come with more data, longer validity, and better savings. You can stay connected throughout your trip without switching SIMs or buying pocket WiFi.
- Open to Globe Platinum, Postpaid, Prepaid, and TM customers.
- Easily register via GCash or the GlobeOne app.
- Enjoy data roaming across 100+ destinations for as low as P107/day.
Yes! You can pre-register up to a year in advance!
- Prepaid and TM users can register via GCash or GlobeOne once abroad.
- Postpaid users can register anytime via GlobeOne.
Once registered, simply turn ON your mobile data and data roaming to activate the promo abroad.
You’ll receive:
- A notification upon first data use confirming activation.
- Pre-expiry alerts before your promo ends.
- A final notification when your promo expires.
Some reminders:
- For Postpaid users: If you don’t register, the default P399/24-hour rate will apply automatically.
- For Prepaid users: Data roaming won’t work unless you register for a promo.
Tip: To avoid unwanted charges, turn OFF mobile data and roaming before traveling.
Yes! You can use your Roam Surf Global Pack in multiple countries as long as they are Roam Surf partners. That’s why it’s perfect for cross-country trips!
No, these Roam Surf offers are charged on top of your plan and cannot be deducted from your Platinum plan’s consumable allowance.
Nope! You get unrestricted access for a complete digital experience abroad, including social media, music and video sharing, and file sharing. However, if you register for app-based data promos, your usage will be limited to the selected app.
No need! Your Roam Surf promo already provides unrestricted access to all apps and websites throughout the validity period.
- GoRoam: Works only in specific countries, with set data allowance, validity, and pricing.
- Roam Surf: Works across multiple countries, ideal for cross-country trips.
No, your current Roam Surf promo will remain active until it expires. Once it ends, you can register for an All-New Roam Surf Global Pack.