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FAQ

Frequently Asked Questions on Roam Surf

Globe has introduced Roam Surf Longer Stay offers, so you can stay connected longer while traveling abroad! These offers let you enjoy discounted data roaming rates for extended periods, starting at P300/day, compared to the regular P399/day rate.

 

  • Pre-register up to 3 days before your trip and use it when you arrive at your destination.

  • If you don’t use your Roam Surf Longer Stay within 72 hours (3 days) of arrival, the promo will expire, and you’ll get an expiration notification.

 

Variant

Validity

Price

Registration Channel

Roam Surf 999

3GB/3 days or 72 hours

P999

Via *143#
GlobeOne app > Buy > Buy Postpaid mobile add-ons > Add On - Roam Surf
Text ROAMSURF999 to 8080

Roam Surf 1599

5GB/5 days or 120 hours

P1,599

Via *143#
GlobeOne app > Buy > Buy Postpaid mobile add-ons > Add On - Roam Surf
Text ROAMSURF1599 to 8080

Roam Surf 2199

7GB/7 days or 168 hours

P2,199

Via *143#
GlobeOne app > Buy > Buy Postpaid mobile add-ons > Add On - Roam Surf
Text ROAMSURF2199 to 8080

Roam Surf 3999

12GB/15 days or 360 hours

P3,999

Via *143#
GlobeOne app > Buy > Buy Postpaid mobile add-ons > Add On - Roam Surf
Text ROAMSURF3999 to 8080

Roam Surf 5999

20GB/30 days or 720 hour

P5,999

Via *143#
GlobeOne app > Buy > Buy Postpaid mobile add-ons > Add On - Roam Surf
Text ROAMSURF5999 to 8080

 

Note: You can register for a Roam Surf Longer Stay even if you’re already subscribed to Roam Surf Data and App Packs, except Roam Surf 399.

All Globe Postpaid plan customers can subscribe to these offers.

Effective October 9, 2020, Roam Surf Longer Stay is offered in more countries, including: 

 

Country

Partner Operator

Australia

Optus

Telstra

Belgium

Proximus

Telenet

Mobistar/Orange

Canada

Bell

Rogers Wireless

Telus

China

China Mobile

China Unicom

France

Bouygues Telecom

Orange

SFR

Free Mobile

Hong Kong

CSL
 

Hutchison/3

PCCW

Smartone

India

Bharti Airtel

Indonesia

Telkomsel

Hutchison/3

Italy

Wind or TIM

TIM

Vodafone

Japan

Softbank

NTT Docomo

Kuwait

Ooredoo

Zain

Macau

CTM

Malaysia

Maxis

Digi

Netherlands

T-Mobile

KPN Mobile

Telfort

Vodafone

Qatar

Ooredoo

Vodafone

Russia

MTS

Megafon

Beeline

Saudi Arabia

Al Jawal (STC)

Mobily

Zain

Singapore

Singtel

Starhub

South Korea

SK Telecom (SKT)

KTF

Spain

Movistar

Vodafone

Orange

TeliaSonera Yoigo

Taiwan

Taiwan Mobile (TW Mobile)

Chunghwa

Thailand

AWN/AIS

UAE

Etisalat

Du

United Kingdom

JT

Cable & Wireless

O2 UK

USA

T-Mobile

AT&T

 

Note: Make sure you're connected to the roaming partner to enjoy the promo.

Yes, you’ll need to register once you’re abroad. Simply dial *143# and follow the steps to register for the Roam Surf variant of your choice.


Registration via text while abroad is also toll-free.

  • Roam Surf 399: This is the default rate of P399/day, which doesn’t require registration. It starts as soon as you turn on mobile data and use roaming.

  • Roam Surf Longer Stay: Offers discounted rates for extended trips, available in 3, 5, 7, 15, or 30-day variants, with lower rates compared to the default P399/day rate. Available in select countries.

You’ll get a notification as soon as you start using data to let you know the promo has begun. You’ll also receive pre-expiry notifications and a final expiration notification when your promo ends.


If you continue using data after your Roam Surf promo expires, the P399/day rate will apply automatically. For more details, click here.

Like other roaming promos, these Roam Surf Longer Stay offers are charged on top of consumables.

You can use the Roam Surf Longer Stay promo in multiple countries within the validity period.


For example, if you use Roam Surf for three days in Australia and the USA, you’ll only be charged once, as long as you’re within the promo validity period.

No! Roam Surf Longer Stay gives you unrestricted access to all your favorite apps, music, video streaming, and more, as long as your promo is still valid.


However, if you opt for app-based data offers like Roam Viber 199 or Roam Facebook 299, your usage will be restricted to the chosen app.

No, you cannot stack Roam Surf Longer Stay offers or combine them with other roaming promos. You’ll get unlimited data during the promo period without restrictions.

You can register for a Roam Surf Longer Stay pack even if you’re already subscribed to Roam Surf 399. The new promo will only take effect once your current subscription ends or is used up.