An OTP, or one-time PIN is a dynamic password that can be used only once mainly for user authentication purposes. It's a security feature commonly employed by banks and other companies to protect their customers' online transactions.
With the move of our customer service representatives from the Globe hotlines (02) 77301000/1500 to our improved mobile apps last September 2020 so as to serve more customers online, Globe is also making use of OTPs to authenticate your login sessions or transactions through our digital channels.
You’ll receive an OTP from Globe when you initiate a critical transaction, such as:
- Plan renewal
- Bill payment
- Account updates
- Other transactions through Globe’s digital channels
If you contact a Globe representative for assistance, you may also be required to enter an OTP. However, Globe will never ask for your OTP unless you initiated the request through one of our official channels. To verify our official accounts, visit Globe's official page.
If you receive an OTP without initiating a transaction, it could mean:
- Someone mistakenly entered your mobile number while trying to access their own account.
- An unauthorized attempt was made to access your account.
If you did not request the OTP, do not share it with anyone. Scammers may attempt to use it to gain access to your account.
To check if there have been any changes to your account, log in to the GlobeOne app or Globe AT HOME app. If you continue receiving OTPs that you did not request, report the issue through Globe’s digital channels.
Never share your OTP with anyone. Be cautious of scammers who may:
- Pretend to be a Globe representative
- Contact you from personal mobile numbers
- Send messages or calls requesting your OTP
Globe representatives will never ask for your OTP unless you initiated the transaction. If you receive suspicious requests, report them immediately at Globe’s Stop Spam page.
By staying vigilant and using OTPs responsibly, you can keep your Globe account safe from unauthorized access.
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