Globe 5G Mobile Technology

What is 5G technology?

5G technology is the next generation of wireless internet connectivity that offers faster speed and more reliable internet connection than ever before.

How will I benefit from 5G?

Globally, 5G is in its infancy stage. Besides the advantage in speed and lower latency available to customers today, a lot of exciting things are being developed here and abroad that maximize this technology. Capabilities that allow for medical surgeries to be done remotely, to self-driven cars to artifically-powered drones are all being ideated and developed by a multitude of companies. Our goal is to continuously introduce these new and innovative technologies to our customers as they become available.

When will 5G mobile become available and which areas will be covered?

Since we started with Bonifacio Global City (BGC) and Makati, Globe is rolling out its 5G coverage to more areas in the country. Within the year, Metro Manila will have 5G coverage. As more 5G-capable devices are made available to the market, Globe will make sure 5G is enjoyed by more Filipinos soon. Outside of Metro Manila, Globe will roll out 5G starting 2021.

If you’re in a 5G zone, your 5G-enabled device will show a 5g signal name or icon.

Who can use 5G for mobile?

All Globe mobile customers who meet these criteria can enjoy 5G:

  • Has a 5G phone that’s compatible with the Globe network
  • Has a 4G/LTE SIM
  • And within the 5G area

What’s the committed speed of 5G technology for mobile?

Depending on your device and location, 5G promises speed that’s faster than what you can currently enjoy.

What are the 5G mobile devices that I can purchase from your Globe stores?

For now, we have Huawei Mate 30 Pro 5G, Huawei P40 series, Huawei Nova 7SE, and Samsung S20 Ultra.

How will I know if I am using a 5G-capable mobile device?

To know this, kindly check:

  • The specification on the mobile device box/manual
  • The network settings on the phone (if there's 5G option)

Am I required to change my existing SIM to enjoy 5G technology?

Your existing 4G LTE SIM is already capable to receive and use the 5G signal, as long as the area you’re in is 5G-enabled.

Are there additional costs or higher data charges for browsing on 5G?

For now, there won’t be any additional or premium charges for using the 5G network. If you have a monthly data allowance on your postpaid plan, the use of the 5G network will just be deducted from your data allocation. However, if you’re browsing without a data allowance or a data promo, the current mobile data pay-per-use rates will apply.

What are the limitations of 5G mobile (ex. Indoor, outdoor, etc)?

The initial deployment of 5G network will be limited to outdoor coverage in identified central business districts (CBDS). In the coming years, Globe will continue to expand both its outdoor and indoor 5G coverage. Please stay tuned for our update on the progress of our network coverage expansion.

What should I do if I encounter a problem with my 5G mobile access?

If you should have an issue with your 5G access, you may reach out to us through the GlobeOne app. Just select "CHAT WITH GIE" from the menu and let us know of your concern.