Globe 5G Mobile Technology

What is 5G technology, where is it available and what can I enjoy with 5G?

5G technology is the next generation of wireless internet connectivity, offering faster speeds and more reliable internet connections than ever before.

All Globe and TM customers in a 5G area can experience 5G mobile with the following:

  1. A 5G-capable mobile phone which is compatible with the Globe network
  2. A 4G/LTE SIM

Globe is rolling out its 5G coverage starting with the commercial business districts (CBDs) in BGC, Ortigas and Makati. Within the year, 5G coverage will soon be widespread over Metro Manila. Customers on roaming who visit the country with 5G-capable devices will be able to experience 5G outdoor coverage in these CBDs. As more 5G-capable devices are made available to the market, Globe will make sure 5G is enjoyed by more Filipinos. Outside of Metro Manila, customers will enjoy 5G starting 2021.

Globally, 5G is in its infancy stage. Besides the advantage in speed and lower latency available to customers today, a lot of exciting things are being developed here and abroad that maximize this technology. Capabilities that allow for medical surgeries to be done remotely, to self-driven cars to artifically-powered drones are all being ideated and developed by a multitude of companies. Our goal is to continuously introduce these new and innovative technologies to our customers as they become available.

How will I know if I'm in a 5G-enabled zone and already connected to Globe's 5G network?

You'll know if you're in a 5G-enabled zone since most 5G-enabled devices will show a 5G signal name or icon beside the signal strength indicator of the mobile phone.

To know if your device is 5G-capable, you can check the specification on the mobile device box/manual. You can also check to see if there's a 5G option in the network settings on your phone.

What's the committed speed of 5G and is there a different experience between 5G mobile and broadband?

5G promises speed that's faster than what you can currently enjoy, depending on your device and location.

While both use the same 5G technology, 5G mobile offers high speed data services while on-the-go in contrast to 5G broadband which is designed for high broadband speed at home.

What's the actual data experience for 5G outbound roaming?

If you're a postpaid customer roaming in a country with 5G services, your speed may reach 150-200Mbps indoors and possibly higher if you’re outdoors and that's depending on whether you're near to or far from a 5G cellsite.

Which mobile phones can detect a 5G signal from Globe and what 5G devices can I buy from Globe?

5G phones that support the 3500 Mhz band can detect our Globe 5G signal, assuming they have a postpaid LTE SIM and they are in the 5G area. To ensure seamless experience, we recommend that you buy only Globe network-approved 5G devices.

You can get the following models for sale at our Globe stores: Huawei Mate 30 Pro 5G, Huawei Mate40 series, Huawei Nova7 and Nova7SE, Samsung S20 Ultra, Samsung Note20 series and Oppo Find X2 Pro.

At present, 5G mobile isn’t available yet for iOS.

Is it possible to use the 5G mobile access on a phone I’m using that isn't bought from your Globe store?

Yes, that would be possible but we can't guarantee your mobile phone's compatibility with the Globe network.

Do I need to change my existing SIM to use 5G for mobile? Would 5G work on the SIM 2 tray of dual SIM smartphones?

Your existing 4G LTE SIM is already capable to receive and use the 5G signal assuming that the area you're at is 5G zone.

5G mobile works in SIM1 and SIM 2 for some devices such as the Huawei Mate 30 Pro 5G. However, you can't set both SIM slots simultaneously to the 5G network. The other SIM slot will be set to 4G only.

Will 5G eat up my data allowance faster and will there be additional cost for browsing?

This is possible due to the faster download and upload speed that 5G offers. However, your data allowance and the per MB/GB data rate you now enjoy will still apply. You can track your data usage on 5G through the GlobeOne app.

For now, no additional or premium charges will apply for browsing on the 5G network. If you have a monthly data allowance on your postpaid plan or are subscribed to a data promo on your prepaid account, the use of the 5G network will just be deducted from your data allowance. If you are, however, browsing without a data allocation or a data promo, standard rates will apply.

Will I have higher charges if I call using 5G and can I make an IDD call while on 5G?

There are no additional charges for voice calls made on the 5G network. And yes, you can make IDD calls on 5G as it won't interfere with your current voice features.

Can the 5G signal be turned off? Can inbound roamers use 5G indoors?

Most mobile devices allow you to switch the 5G network access on and off. To be sure, kindly refer to the user manual of your mobile phone.

For inbound roamers, the 5G experience will be limited to the outdoor coverage for now. Inside the home or building, the signal will go back to 4G/3G. Also, inbound roamers with 2G/3G SIM cards won't be able to connect to the 5G network.

Since 5G can use up data faster, can I limit my data usage on a 5G device?

Limiting your data usage depends on your mobile phone; you may use the data saving mode of the native data tracker found in your device's settings.

What should I do if I'm connected to 5G but unable to surf the internet?

You may try doing these steps:

  1. Refresh your mobile data connection by enabling the airplane mode for a few seconds, and then disable afterwards.
  2. Restart your mobile phone and then try connecting to 5G mobile data again.

My friend and I are in the same area but why does he/she have 5G signal and I don't?

It could be that you don't have a 5G-capable phone or your 5G phone doesn't support the hardware and software compatibilites that we currently have.

Why are other 5G devices not readily available in Globe stores?

We're currently working to make more 5G-ready devices available to you. You may check these available 5G devices in the Globe stores and the Online Shop: Huawei Mate 30 Pro 5G, Huawei Mate40 series, Huawei Nova7 and Nova7SE, Samsung S20 Ultra, Samsung Note20 series and Oppo Find X2 Pro.