Online Bill Payment FAQs
What is Paybill?
Paybill is Globe’s online payment service. We’ve rebuilt the payment platform so that now, credit card and GCash payments can be accepted online. This facility will be used primarily to accept payments for bills, retail items, subscriptions, and online registrations for Globe products and services.
Paying online is free, there’s no enrollment needed and your payments still get posted to your account on the same day as your payment date. Just be sure to have an internet connection, and that’s it!
How can I access Paybill?
For consumers, you can access our online payment services at www.globe.com.ph/paybill.
For our corporate clients, you may access it at www.globe.com.ph/paybillcorp.
What is the difference between the improved version and the old online payment services of Globe?
In this improved Paybill, we introduced additional modes of payment such as GCash and credit card.
We also added layers of security through payment tokenization to cater to scheduled, advanced, multiple, and split payments.
What payment methods can I use?
You can pay using your GCash account and credit card (MasterCard and VISA); other modes of payment will be made available soon.
Effective June 9, 2021, BPI will be added as a payment method inside Paybill. BPI will initially be open to mobile postpaid customers for now.
Who may pay via Paybill?
Globe Postpaid and Platinum (Consumer), Globe At Home and Bayan, Globe myBusiness and Globe Business customers with a correct account/landline/mobile number can pay via Paybill.
Is there a limit to the amount I can pay?
There is no maximum amount of payment but a minimum of P100 is required to use the service.
When will the payment reflect in my account?
Payments made online will be posted to your account on the same day as your payment date.
How secure is my credit card information?
Your credit card credentials are secured by Adyen and are PCI DSS compliant.
Can I get a copy of my official receipt after the online payment?
Yes, a copy of the official receipt in PDF format will be sent to the email address you gave during the payment. The official receipt can also be viewed in the New GlobeOne app which can be downloaded via Google Play Store for Android and App Store for those on iOS.
Can I pay somebody else's account?
Yes you may, as long as you know his or her mobile, landline, and account numbers.
What is split payment?
Split payment is a Paybill feature that will allow our consumer customers - mobile postpaid and non-LTE broadband postpaid - to use two payment methods when paying for one account only in a single transaction.
When splitting your payment, you can use both GCash and a credit card to pay. You'll receive two O.R.s when paying in this manner.
Can I use these two payment methods – GCash and credit card – when paying for multiple accounts?
Splitting the payment when settling your bill for multiple accounts isn’t available yet. For now, this feature is only available to Consumer customers paying for a single account in a single transaction.
How come I only received one receipt when I split my payment successfully?
In rare instances when there's a connection problem, this can happen. Don't worry, the official receipt for your full payment can be viewed online via the New GlobeOne app which you may download from Google Play Store or Apple App Store.
Help! I split my payment and one payment method encountered an error.
Don’t worry, any successful partial payment that you make will still be posted to your account. To finish paying for the remaining balance, you may use a different payment method. However, if you’re requesting reconnection with this payment, your line’s restoration will depend on whether the amount for your first or second successful payment is sufficient for reconnection.
I’m having issues with Paybill, who should I contact?
For technical problems and difficulties, please send us your concern through the Help section in the New GlobeOne app.