Frequently Asked Questions on Gadget Xchange
Gadget Xchange is Globe’s new device protection program for Postpaid customers. It lets you switch or replace your device—no questions asked! No need for documentation, such as police reports or affidavits of loss when filing a claim.
Available services:
- Device switch: Replace your device with another model.
- Device replacement: Get the same model or equivalent if available.
- Screen replacement: Fix damaged screens easily.
Who can avail?
- New Globe Postpaid and Platinum customers.
- Customers eligible for plan renewal.
Where to avail?
- All Globe stores nationwide.
- Globe Online Store.
Fees:
- Monthly fees depend on your device price range.
| Device Price Range | Gadget Xchange Monthly Fees | Service Fees | ||
|---|---|---|---|---|
| Switch | Replacement | Screen Replacement | ||
| ₱0 - ₱7,500 | ₱89 | ₱750 | ₱2,200 | FREE |
| ₱7,501 - ₱20,000 | ₱199 | ₱1,500 | ₱5,000 | |
| ₱20,001 - ₱30,000 | ₱339 | ₱3,000 | ₱9,000 | |
| ₱30,001 - ₱60,000 | ₱499 | ₱4,000 | ₱16,000 | |
| ₱60,001 and up | ₱499 | ₱4,000 | ₱28,000 | |
| Samsung Flip | ₱499 | ₱4,000 | ₱18,000 | |
| Samsung Fold | ₱499 | ₱4,000 | ₱33,000 | |
- Service fees (paid to Bolttech per claim) must be settled before processing.
Note: Gadget Xchange is not insurance, so you get fast, hassle-free replacements without lengthy paperwork.
Coverage lasts up to 48 months. After this period, the subscription automatically ends, and you’ll no longer be charged.
Visit this link to apply for claims. Payments for service fees will also be processed here, securely managed by Bolttech.
Cancel anytime using these options:
- GlobeOne: Click your account details, go to the Your plan usage section, select Lifestyle, choose your Gadget Xchange subscription, tap Cancel add-on, and click Yes to confirm. Gadget Xchange will disappear from your account dashboard after a few minutes.
- Text: Send GEX (monthly fee) 24 OFF to 8080.
- Globe Store: Visit your nearest branch.
- Call: Contact the Gadget Xchange call center via Bolttech.
Important:
- Monthly fees won’t be prorated (no refunds).
- Claims cannot be filed starting the next billing cycle.
- Re-enrollment is not allowed after cancellation.
No. Once canceled, reapplication with the same account or device is not allowed.
Replacements are refurbished or good-as-new devices with a 12-month warranty provided by Bolttech. Quality is guaranteed!
Replacements are refurbished or good-as-new devices with a 12-month warranty provided by Bolttech. Quality is guaranteed!
You can pay for your fees using these methods:
- Monthly fee: Charge to bill
- Service fee: Credit cards, bank transfer, GCash. Service fees are paid to Bolttech, our program partner upon filing a claim
Currently, Gadget Xchange is only for new customers and those eligible for plan renewals. Stay tuned for updates as we expand the service to more customers soon.
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