Frequently Asked Questions on All-New Platinum GPlan with Philippine Airlines Mabuhay Miles
This new Platinum offer allows customers to earn Philippine Airlines Mabuhay Miles instead of receiving a device with their postpaid plan. The miles you earn depend on the plan you choose.
Yes! The Mabuhay Miles offer is available for both new applications and eligible plan renewals, subject to approval and standard contract terms.
You will earn monthly Mabuhay Miles based on your Platinum plan:
All-New Platinum GPlan 3799 – 800 Mabuhay Miles per month
All-New Platinum GPlan 4999 – 1000 Mabuhay Miles per month
All-New Platinum GPlan 7999 – 1600 Mabuhay Miles per month
No. This offer is an additional option that provides monthly Mabuhay Miles rewards.
You can provide your Mabuhay Miles number through the channel where you apply or renew your plan:
- Globe stores – via the Digital Application Form
- PRM – share it directly with your PRM
- Thea – share it with the Globe Care Specialist assisting you on Facebook Messenger
- Hotline – share it with the Globe Care Specialist assisting you by phone
Globe Platinum will submit your Mabuhay Miles number directly to Philippine Airlines, which will then credit the miles to your account based on your subscribed plan.
Your Mabuhay Miles will be credited monthly.
Yes, subject to Globe’s eligibility and change of plan guidelines.
With contract: We recommend you finish your contract. However, if you’re willing to pay the pretermination fees, you can proceed to renewing with the Mabuhay Miles offer or a device after you have paid it.
Outside contract: Yes, you can proceed to renew with the Mabuhay Miles offer or a device.
Mabuhay Miles follows Philippine Airlines’ mileage validity rules. For specific expiration or validity details, you may check your Mabuhay Miles account or visit PAL’s website.
Yes, you may use an existing Mabuhay Miles number registered under a different account holder. Please note that the Mabuhay Miles number cannot be changed for the entire 24-month contract.
You can use your Mabuhay Miles to redeem rewards such as seats, meals, extra legroom, and flights. View the full rewards catalog on the Philippine Airlines Mabuhay Miles page at www.philippineairlines.com/ph/en/redeeming-miles.html.
If you terminate your Platinum plan, you will stop receiving the Mabuhay Miles, and a pre termination fee will apply.
No. The Mabuhay Miles offer cannot be combined with other device or subsidy promotions.
You may contact Globe Platinum at (02)7730-1888 (for landlines) or 188 (on your Globe mobile) or your assigned Relationship Manager for assistance.
For concerns related to your Mabuhay Miles account, app, and rewards redemption, you may contact the Philippine Airlines Customer Service at +632 8855-8888.