Plan Renewal FAQs

Plan renewal? What does that mean?

Plan renewal means being able to renew your subscription once you get past your contract period of (usually) two years. By plan renewal, you can also avail of a new handset, either for free or with a certain cash-out, depending on your plan.

Plan renewal only applies to consumer postpaid customers.

N.B. These FAQs apply to Consumer Mobile Postpaid accounts only. Due to difference in terms and conditions, Globe Business and Globe myBusiness clients may inquire about recontracting through their Account Managers (AMs) or (02) 730-1288.

How will I benefit from plan renewal?

When you apply for recontracting, your number will be retained and you can be eligible for a new device. If you already have your own device, you can just opt to change to ThePLAN Plus which is the SIM-only version of ThePLAN, and get bonus consumable value depending on the plan you choose.

When availing of a device, you’ll be under contract again for 24 months. When availing of ThePLAN Plus, you’ll be under contract for 6 months.

Awesome! How can I apply for plan renewal?

Simple! Just dial (02) 7301-300 from 8 AM-10 PM and a customer service representative will help check your eligibility . If you're eligible, you may choose a handset and it can be delivered to you within 24-48 hours (for Metro Manila addresses) or 3-5 days (for addresses outside Metro Manila).

You’ll also need to sign a plan renewal form to be given to the courier upon delivery of your handset.

If you already have your own device, you can opt to change to ThePLAN Plus which is the SIM-only version of ThePLAN, and get bonus consumable value depending on the plan you choose. The table below shows the amount of the bonus value that you’ll get with ThePLAN Plus.

ThePLAN Plus With 6 months’ contract
Bonus value of ThePLAN Plus
ThePLAN 599(Consumable 799)
ThePLAN 799(Consumable 1299)
ThePLAN 999(Consumable 1499)
ThePLAN 1299(Consumable 1899)
ThePLAN 1499(Consumable 1999)
ThePLAN 1799(Consumable 2299)
ThePLAN 1999(Consumable 2499)
ThePLAN 2499(Consumable 2999)
ThePLAN 2999(Consumable 3499)

What are the requirements for plan renewal?

To renew your plan, you must:

  • have an active postpaid account
  • have a postpaid account that's either out of contract, or the contract will end in 30 days or less.
  • have no remaining balance from the previous bill
  • download and sign a plan renewal form

To check the status and other details of your account, you can log in to

How will I qualify for a plan renewal?

  • You must be subscribed to at least a plan 250.
  • Your account must be active with no remaining balances from the previous bill
  • Your account must have no contract. If you do, the remaining contract should be less than or equal to 30 days.

My contract has ended and I’d like to change my plan before renewing. Will this affect the options that I’m entitled to?

Your plan renewal options will be based on the new plan that you’re changing to.

I just reactivated my line after it was terminated. Can I renew my contract right away?

As long as your account is out of contract and it has been reactivated, you may avail of a plan renewal option after six (6) months.

Can I downgrade my plan while still under a contract?

Yes, you may but you have to pay the pre-termination fee.

I will transfer the ownership of my account after the contract ends. Can the new owner avail of plan renewal as well?

Yes, this is allowed. The new owner may renew the account in six (6) months’ time.

What plans are available for renewal?

To renew your contract, you have to be under Globe’s latest postpaid subscription, ThePLAN. If you’re still under an old plan, e.g. myLifestyle Plan or mySuper Plan, you’ll have to change to ThePLAN first before availing of a reward option.

Can I renew my plan even when I'm still under contract?

If there’s still more than 30 days left in your current contract, you'll have to pay a pre-termination fee. If there’s less than 30 days in your ongoing contract, you’re already eligible to look for plan renewal.

How is the pre-termination fee computed?

Your pre-termination fee is computed as follows:

Handset base price - Cash-out x No. of months remaining in current contract 

                                    Contract period

A P550 admin fee will also be added to the amount.