Globe Trade-in is a program that allows new and recontracting Globe Postpaid customers to trade-in their old device in exchange for a cashback that will be applied to their postpaid bill.

• Trading in your old device will enable you to enjoy a cashback that essentially lowers your monthly payable to Globe Postpaid. Your cashback serves as an advance payment that gets deducted from your Globe Postpaid bill.
  • You need to continue paying your postpaid bill until your trade-in value cashback has been credited to your bill.
    
• To enjoy your cashback, you have to have an active postpaid plan.
  

Globe Trade-in is currently available for customers residing in NCR, Cavite, Rizal, Pampanga, Davao and Cebu.

The trade-in value or cashback is non-refundable and non-transferable.

Customers are only allowed to trade in one device per mobile number.

You may visit https://glbe.co/GlobeTradeIn to check the list of acceptable devices.

Yes, you can still apply for trade-in even if you don't have an active postpaid plan but your trade-in value will be sent via GCash instead of bill cashback.

You may trade in your device through these channels:

For online transactions:

• Answer the questions in the portal pertaining to the condition of the trade-in device assessed. An estimated trade-in value will be provided depending on the device’s condition.
  
• Provide the personal details needed. If you purchased a device from Globe that is eligible for an additional token, additional details will be required.
  
• Once all the necessary information has been provided, submit the trade-in application.
  
• A CompAsia customer representative will contact the customer within 3 working days to arrange the pick-up for the final device assessment.
  
• CompAsia’s logistic team will visit the customer on the scheduled date and pick-up location to verify the device’s condition and provide the final trade-in value quotation which the customer can either accept or reject.
  
• If the final quotation is accepted, the customer will receive an email about the completion of the transaction.
  
• Upon completion of the trade-in transaction, the trade-in value together with the vendor top-up (if any) will be credited to the customer’s Globe postpaid bill as cashback/trade-in value within the next 2 bills.
  
• Online trade-in is currently limited to customers residing in NCR, Cavite, Rizal, Pampanga, Davao and Cebu.

For store transactions:

• Customers must visit a participating Globe store.
  
• The trade-in brand ambassador will conduct an assessment of the trade-in value of the device via the Globe website.
  
• Once the customer agrees with the trade-in value of the device and the transaction is completed, the device must be turned over to the brand ambassador.
  
• A completion email will be sent to the customer.
  
• Upon completion of the trade-in transaction, the trade-in value together with the vendor top-up (if any) will be credited to the customer’s Globe postpaid bill as cashback/trade-in value within the next 2 bills.

• The cashback that will be credited to your bill will be equal to the final trade-in value assessed by the CompAsia rider.
• It takes 2 months for the bill cashback to be credited since we need to process the payment from CompAsia and the top-up (if any) from the vendor.
  • A vendor top-up is an additional cashback that will be credited to your bill if you trade-in and trade up or avail of a device that is eligible for the promo. Vendor top-up is only a promotional offer and is subject to the terms and conditions of the vendor.

The estimated trade in value is the maximum trade-in amount of the device based on the answers of the customer to the device status questions in the portal.

The final trade-in value is the actual value of the device based on the assessment done by the Compasia rider.

Yes, you can opt not to proceed with the trade-in transaction.

• For online transactions, the device shall be surrendered to the CompAsia rider.
• For store transactions, the device shall be surrendered to the brand ambassador.

The cashback or trade-in value will be treated as an advance payment that gets deducted from your Globe Postpaid bill.

You should monitor your cashback amount regularly to ensure that you don't miss a payment once the cashback has already been fully consumed. Regular bills collection will continue to apply once the trade-in value cashback has been fully consumed.

All concerns raised to Globe shall be forwarded to CompAsia via email at [email protected]. CompAsia shall reach out to the customer within 24 hours or on the next working day from receipt of email from Globe.