Spending Limit

What is Spending Limit?

Spending limit is a feature that helps you take better control of your postpaid spending. It’s the maximum amount that you can spend for extra services or products on top of your monthly plan so you can stay within or near your ideal plan budget.


Spending limit, in effect, is the allowance that covers your unbilled usage.


Once the spending limit is exceeded, your outgoing services such as calls, texts and mobile data are temporarily turned off to help you avoid additional charges.  If you have existing unli or bulk offers, you may still use them. Your spending limit is refreshed at the start of new billing cycle.


If you don’t remember the spending limit that was assigned to your account upon application, you may check it inside the dashboard section via the GlobeOne app.

What are the benefits of Spending Limit?

Keep track of your usage

You'll receive regular text notifications upon reaching certain usage levels to help you keep track of your spending.


Control over your monthly budget

The auto-turn off feature temporarily disables your outgoing calls, texts and mobile internet when you reach your Spending Limit, so you can stay within your budget. Don't worry, you'll still receive incoming calls and texts, existing unli and any remaining allocation from bulk offers. 


Easy reconnection

To restore your outgoing services, you simply need to pay all or 100% of your unbilled usage plus any remaining balance from your previous bill.  You can then request for reconnection through our customer care hotline at (02) 7730-1000 or reach out to us at m.me/globeph via FB Messenger.

Does the spending limit guarantee that I won't go over my Postpaid budget?

Let it serve as your guide so you know how much you'll be paying in excess of your monthly plan. The moment you use up a portion of your spending limit, that already means you’ve incurred extra usage.

How can I keep track of my usage?

To help you monitor your expenses, you'll receive our automated text reminders.


You may also track your usage inside the dashboard section of the GlobeOne app.

Is there a required spending limit amount?

To ensure that you have some room to spend for extra services or products outside of those included in the plan you signed up for, we've set a minimum spending limit of P200.


The actual spending limit assigned to your account could be higher. You may check it inside the dashboard section via the GlobeOne app.

What happens if I exceed my spending limit?

Once the spending limit is exceeded, your outgoing services such as calls, texts and mobile data are temporarily disabled to help you avoid incurring additional charges. If you have existing unli or bulk offers, you may still use the service.


The spending limit is refreshed at the start of a new billing cycle.

How do I reactivate my outgoing services?

Simply pay your full (or 100%) unbilled usage plus any remaining balance from your previous bill. With your payment details on hand, you can request for reconnection through our customer care hotline at (02) 7730-1000 or or reach out to us at m.me/globeph via FB Messenger.

Why do I need to suspend my Spending Limit if you already gave a 30-day payment due date extension?

The 30-day payment due date extension ensures that you won't be temporarily disconnected due to non-payment.


If your account has an assigned spending limit and you exceed this, your outgoing services will be disabled. If you registered to unli or bulk offers such as unliallnet texts or 100 minutes of calls, you may still use those services even after exceeding your limit.

How can I suspend my Spending Limit and how long will it take you to process my request?

To help you with your connectivity needs at this time, you'll be sent a text message with instructions on how to suspend your spending limit. Upon receipt of your reply, we'll process this within 5 days at the most. We'll let you know via text when it's already in place.

What will happen if I don’t suspend my Spending Limit? Will it resume automatically if I suspend it?

With the increased need for mobile services at this time, there's a chance you might exceed your spending limit if you don't suspend it. Once the spending limit is exceeded, your outgoing services such as calls, texts and mobile data are temporarily disabled to help you avoid incurring additional charges. If you have existing unli or bulk offers, you may still use them.


We’ll schedule your spending limit to be resumed on your nearest cut-off date. The exact date will be indicated in the text that we sent.


Should the quarantine be extended, we’ll send you a message to confirm the extension of the suspension. Don't worry, you’ll receive a message before we resume your spending limit.

Can I resume my spending limit earlier than scheduled?

Yes, you may. You may reach out to us at m.me/globeph via FB Messenger.

What if I don’t suspend my spending limit and get disconnected within the quarantine period?

While the quarantine is ongoing, you can request for reconnection even without payment through our customer care hotline at (02) 7730-1000 or or reach out to us at m.me/globeph via FB Messenger.


Everytime you exceed your spending limit, your outgoing  services will be disabled.

What if the government decides to further extend the community quarantine?

If this happens, we’ll send you a message so you can confirm if you’d like to extend the suspension of your spending limit.

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