Spending Limit

What is Spending Limit?

Spending limit is a feature that helps you take better control of your postpaid spending. It’s the maximum amount that you can spend for extra services or products or when you’ve exceeded your monthly plan so you can stay within or near your ideal plan budget.


Spending limit, in effect, is the allowance that covers your unbilled usage.


Your spending limit refreshes every month, just like your plan components. When you exceed it, your outgoing services - calls, texts and mobile internet - are temporarily turned off so you don’t incur more unplanned usage.


If you don’t remember the spending limit that was assigned to your account upon application, you may call the hotline to know your assigned amount.

What are the benefits of Spending Limit?

  1. Keep track of your usage
    You'll receive regular text notifications upon reaching certain usage levels to help you keep track of your spending.

  2. Control over your monthly budget
    The auto-turn off feature temporarily disables your outgoing calls, texts and mobile internet when you reach your Spending Limit, so you can stay within your budget. Don't worry, you'll still receive incoming calls and texts.

  3. Easy reconnection
    To restore your outgoing services, you simply need to pay all or 100% of your unbilled usage plus any remaining balance from your previous bill.

Does the spending limit guarantee that I won't go over my Postpaid budget?

Let it serve as your guide so you know how much you’ll be paying in excess of your monthly plan. The moment you use up a portion of your spending limit, that already means you’ve incurred extra usage.

How can I keep track of my usage?

You'll receive text notifications upon reaching certain usage levels.


In addition, you can check your usage by dialing *143#, choosing "My Account" and then "Unbilled Charges."

Is there a required spending limit amount?

To ensure that you have some room to spend for extra services or products outside of those included in the plan you signed up for, we've set the minimum spending limit at P200.


The spending limit assigned to your account could be higher. You may call our hotline at (02) 730-1000 to check.

What happens if I exceed my spending limit?

To help you stay within your budget, your outgoing calls, texts and mobile internet are temporarily disabled when you reach your spending limit. Don't worry, you'll still receive incoming calls and texts.

How do I reactivate my outgoing services?

Simply pay your full (or 100%) unbilled usage plus any remaining balance from your previous bill. You can then call the hotline at (02) 730-1000 from a landline to request for reconnection of your line.

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