How to Request Termination of a Mobile Postpaid Account
You can easily request for account termination through any of the following channels:
- GlobeOne app: From your dashboard, simply click "More" and then "Help."
- Facebook Messenger: Reach out via our official Messenger.
- Dial 211: Use your Globe mobile to dial 211 for assistance.
To request termination, please make sure that:
- Your mobile postpaid account is active and working.
- You’re outside of any contract.
- All balances and unbilled usage charges have been fully paid.
If the account owner is deceased, you will need to submit the following:
- Death certificate
- Proof of identification of the deceased owner and the requestor.
Yes, you can! However, we recommend finishing the remaining contract term to avoid pre-termination fees.
The following tables show the computation for pre-termination fees of the different postpaid plans:
If your subscription is under contract due to a device:
If your subscription is a SIM-Only:
