How to Request Termination of a Mobile Postpaid Account

Where can I request for termination of my Globe Postpaid mobile account?

You may request for account termination through the following channels:

  • GlobeOne app
  • Go to the Dashboard section, click Help Center from the Quick Actions and search for "termination"
  • Dial 211 using your Globe mobile

What are the requirements to request for termination of my Globe Postpaid mobile subscription?

To request for termination, your mobile postpaid account must be:

  • Active and working 
  • Outside of any contract
  • All balances and unbilled usage charges should be fully paid up


If the existing owner is deceased, the following should be submitted by the requestor:

  • Death certificate
  • Proof of Identification of the deceased owner and requestor

Can I request for termination of an account that’s still within contract?

Yes you may, however, we recommend completing what remains of the existing contract before requesting for termination as pre-termination fees will apply.

How much penalty would I have to pay if I terminate before my contract ends?

The following tables show the computation for pre-termination fees of the different postpaid plans:


If your subscription is under contract due to a device: 


If your subscription is a SIM-Only:



If your subscription is under contract due to GCash:

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