You can easily request for account termination through any of the following channels:

• GlobeOne app: From your dashboard, simply click the Help icon, then Get Help

• Facebook Messenger: Reach out via our official Messenger.

• Dial 211: Use your Globe mobile to dial 211 for assistance.

To request for termination of your Globe Postpaid plan, your mobile postpaid account must be:

• Your mobile postpaid account is active and working.

• You’re outside of any contract.

• All balances and unbilled usage charges have been fully paid.

If the account owner is deceased, you will need to submit the following:

• Death certificate

• Proof of identification of the deceased owner and the requestor.

Yes, you can! However, we recommend finishing the remaining contract term to avoid pre-termination fees.

The following tables show the computation for pre-termination fees of the different postpaid plans:

If your subscription is under contract due to a device:

If your subscription is a SIM-Only: