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Submitted by dino.villarin@… on


Voice Over LTE (VoLTE) and Voice Over WiFi (VoWiFi) 


What are VoLTE and VoWiFi?

VoLTE stands for voice over LTE. It's a feature that lets you make voice calls over the LTE network, rather than over the 2G and 3G networks we normally use.


VoWiFi Call, or voice over Wi-Fi, is a complementary technology to VoLTE and lets you make voice calls over a Wi-Fi network. This capability is also called Wi-Fi Calling on certain devices.


Compared to 2G and 3G calls, calls made through VoLTE and VoWiFi Call have better voice quality and faster setup time. 


In fact, you may use VoLTE or VoWiFi Call  even if your called party doesn’t have a VoLTE-capable device. Calls between VoLTE/VoWiFi Call  - VoLTE/VoWiFi Call will have a long-beep ringtone, similar to IDD calls. For calls between VoLTE or VoWiFi Call  and 3G/2G, the call will have the normal ringtone.

How do I turn on VoLTE or VoWiFi Call in my phone settings?

To activate VoLTE and VoWiFi Call, you must:

  • Ensure that you have upgraded your SIM to LTE/5G.
  • Check if your device is VoLTE/VoWiFi Call capable (“What devices can be used for Globe VoLTE/VoWiFi?”)
  • Update to the latest OS version for your device.
  • Turn on VoLTE and WiFi Calling in Settings.

To turn on VoLTE

  • On Android phones, Settings > Connections > Mobile Networks > VoLTE calls
  • On iOS, Settings > Cellular > Cellular Data Options > Voice & Data > turn on VoLTE

To turn on VoWiFi Call:

  • On Android phones, Settings > Connections > Wi-Fi Calling
  • On iOS, Settings > Cellular > Wi-Fi Calling > Turn on Wi-Fi Calling on this iPhone
  • Check if any of these icons appear on your status bar to confirm successful activation.
What are the advantages or benefits of VoLTE/VoWiFi Call?

With VoLTE or VoWiFi Call,

1. Your calls sound better
2. Your calls connect faster
3. You can send and receive text messages faster
4. Your phone has longer battery life
5. You can use calls and data at the same time
6. VoWiFi can help alleviate indoor coverage problems


On Android phones, you can even make video calls between VoLTE/VoWiFi  Call devices, without going through a separate app.

Am I eligible to use VoLTE and VoWiFi Call?

All Globe Postpaid customers can now enjoy VoLTE and VoWiFi Call.

Starting November 9, 2022, we provisioned VoLTE/ VoWiFi for selected eligible Globe Prepaid and TM customers. You may refer to the text that you received for the steps to activate it. We are working to offer this to other Globe Prepaid customers soon.

How will I know if I'm connected to VoLTE/VoWiFi Call?

To know if you're connected to VoLTE:

> On Android phones, you should be able to see the VoLTE icon in your home screen beside your cell signal bar.
> On iPhones, you should be able to see the LTE icon even during calls.


To know if you're connected to VoWiFi:

> On Android phones, you should be able to see the VoWiFi icon beside your WiFi signal bar.
> On iPhones, you should be able to see VoWiFi beside the Globe signal when you swipe down from the top and in your lock screen.

What devices can be used for Globe VoLTE/VoWiFi?

If your device is among the models in this list, then your device is compatible with VoLTE or VoWiFi:

VoLTE and VoWiFi Call Capable Devices


iPhone 6S and 6S+

iPhone XR

iPhone 11 Pro Max

iPhone 12 Mini

iPhone 13 Mini 

iPhone 14 Pro

iPhone SE (1st Gen)

iPhone XS MAX

iPhone SE (2nd Gen)

iPhone 13 

iPhone SE 3rd Gen 

iPhone 14 Pro Max

iPhone 7 and 7+

iPhone XS

iPhone 12

iPhone 13 Pro 

iPhone 14 


iPhone 8 and 8+

iPhone 11

iPhone 12 Pro

iPhone 13 Pro Max 

iPhone 14 Plus


iPhone X

iPhone 11 Pro

iPhone 12 Pro Max







ROG 7 Ultimate



70 5G



Mate 30

Mate X3 LTE 

Nova 11 Pro

Nova 8i 

Nova Y90 

P50 Pro LTE 

Mate 30 Pro

Mate XS 2 

Nova 11i

Nova 9 LTE 


P60 Pro 

Mate 30 Pro 5G

Nova 10 

Nova 7 5G

Nova 9 SE LTE 

P40 Pro


Mate 40 Pro 5G 

Nova 10 SE 

Nova 7 SE 

Nova Y61 

P40 Pro+


Mate 50 LTE

Nova 11 

Nova 8

Nova Y70 LTE 

P50 Pocket LTE 




HOT 20 5G

Edge 20 Pro 5G 

E7i Power LTE



Nokia 3.2

Nokia 2720


G50 5G 




A76 LTE 


Reno 10 Pro

Reno 6 5G 

Reno 8 5G 




Reno 10 Pro+

Reno 6Z 5G

Reno 8 Pro 5G 



FIND N2 Flip 5G

Reno 5 5G 

Reno 7 5G 

Reno 8z 5G 

A57 LTE 


Reno 10

Reno 5 LTE 

Reno 7z 5G 


A74 5G 







8 5G 

9 Pro 5G





8i LTE 

9 Pro+ 5G





GT Master 


Pad mini LTE 





Galaxy A01

Galaxy A20

Galaxy A51

Galaxy M23 5G 

Galaxy S21 5G 

Galaxy S9+

Galaxy A01 Core

Galaxy A21s 

Galaxy A52 5G 

Galaxy M33 5G 

Galaxy S21 FE 5G

Galaxy TAB S8 5G

Galaxy A02 

Galaxy A21s 

Galaxy A52 LTE 

Galaxy Note 10

Galaxy S21 Ultra 5G 

Galaxy TAB S8+ 5G 

Galaxy A02s 

Galaxy A22 5G 

Galaxy A52s 5G 

Galaxy Note 10 LITE

Galaxy S21+ 5G 

Galaxy TAB S9+

Galaxy A03 

Galaxy A23 5G

Galaxy A53 5G 

Galaxy Note 10+

Galaxy S22 5G

Galaxy Z Flip

Galaxy A03s 

Galaxy A30 

Galaxy A54 5G

Galaxy Note 20 5G 

Galaxy S22 Ultra 5G 

Galaxy Z Flip 2

Galaxy A04 LTE

Galaxy A30s

Galaxy A6 2018

Galaxy Note 20 ULTRA 5G 

Galaxy S22+ 5G 

Galaxy Z Flip 3 

Galaxy A04e

Galaxy A31 

Galaxy A6+ 2018

Galaxy Note 9

Galaxy S23

Galaxy Z Flip 4 

Galaxy A10

Galaxy A31 

Galaxy A7 2018

Galaxy S10

Galaxy S23 Ultra 5G

Galaxy Z Flip 5

Galaxy A10s

Galaxy A32 5G 

Galaxy A70

Galaxy S10+

Galaxy S23+

Galaxy Z Fold

Galaxy A11 

Galaxy A33 5G 

Galaxy A72 LTE 

Galaxy S10e

Galaxy S8

Galaxy Z Fold 2 

Galaxy A12 

Galaxy A34 5G

Galaxy A73 5G

Galaxy S20

Galaxy S8+

Galaxy Z Fold 3 

Galaxy A13 

Galaxy A42 5G 

Galaxy A8 TAB LTE

Galaxy S20 FE LTE 

Galaxy S9

Galaxy Z Fold 4

Galaxy A13 5G

Galaxy A50

Galaxy A80

Galaxy S20 Ultra 5G

Galaxy TAB S9 Ultra

Galaxy Z Fold 5

Galaxy A14

Galaxy A50s

Galaxy M12 LTE

Galaxy S20+




Spark 10 5G

Pova 5G 

Blade A73

X5 Pro 5G



V23 5G 

V23e 5G 

X70 5G 


Y52 5G 

Y72 5G 


11 Lite 5G

12 Lite 5G

Redmi 10 LTE 

Redmi 9A 

Redmi Note 10 5G 

Redmi Note 12 5G

11S 5G Variant

12 Pro 5G

Redmi 10A 

Redmi 9C 

Redmi Note 11 LTE 

Redmi Note 12 LTE Variant

11T 5G 

13 5G

Redmi 12 5G

Redmi 9T 

Redmi Note 11S 5G variant

Redmi Note 12 Pro 5G

11T Pro 5G 

MI 10T Pro 5G 

Redmi 12C LTE

Redmi A1 LTE

Redmi Note 11S LTE

Redmi Note 12 Pro+ 5G

12 5G

Redmi 10 5G

VoLTE-Only Capable Devices







MAGIC 5 Pro 5G

C01 Plus

Galaxy A71


Mate 10

Mate 20 Pro / Porsche ed

Nova 3i


XS (5G)

Y9 Prime 2019

Mate 10 Pro

P20 Pro

Nova 5T

P30 Lite

Y7 Pro


Mate 20


Nova 7i  

P30 Pro

Y9 2019 






Reno 4 

Reno 4Z 5G 



A17k LTE

A55 LTE 





Y55 5G

Y76 5G



Redmi Note 11 Pro 5G

Redmi 10C

Redmi Note 10S

VoWiFi Call-Only Capable Devices



ROG 6 5G

ROG 6 Pro 5G






V25 5G

VY55 5G 



Y75 5G 



12T 5G







Where can I check the software to update VoLTE/VoWiFi Call features?

To check if your software is updated for VoLTE/VoWiFi:


  • For Android, go to your Device Settings > Software Update, check if your device is up-to-date. If not, please update it first.
  • For iPhones, go to your Settings > General >> About. You'll get a message asking to install the latest OS update. After downloading this new update, simply restart your iPhone just to ensure that the installation process of all updates is done properly.
Will there be additional charges if I use VoLTE/VoWiFi Call?

We won’t be charging additional fees for VoLTE. If you’re registered to an unlimited call promo within Globe, you can also have unli VoLTE calls within Globe. Your mobile data allowance will not be used up when you make VoLTE calls.


There won’t be additional charges for VoWiFi Call either. Calls over VoWiFi will be charged just like a regular call.

If VoLTE/VoWiFi Call is active on my account, why can't my device use VoLTE/VoWiFi? How do I troubleshoot this?

To check why you can't use VoLTE, please do the following:


  • Check if your device is VoLTE-capable
  • Check if there is a software update. For Huawei devices, also check for an update in HiCare App. For Apple, also check in Settings>General>About.
  • For Samsung, check if VoLTE is turned on in the icons list when you swipe down from the top, or in your device settings
  • Check Network Mode (LTE)
  • Check to make sure your Internet APN is
  • Restart your device

To check why you can't use VoWiFi Call, please do the following:


  • Check if the device is capable of VoWiFi Call.
  • Check if the device software is updated.
  • Check if connected to WiFi with internet. The WiFi speed considered as reliable for VoWiFi is 512 kbps or at least 3 Wi-Fi bars. You may also conduct an Internet speedtest via to make sure.
  • Check if VoWiFi is turned on in your device settings and VoLTE is turned off.
  • Check if WiFi preferred over mobile network for voice calls is enabled in your device settings.
  • Try restarting your device.

If your experience is still the same after performing these troubleshooting steps or if you need further assistance, send us a message at

How do I turn off VoLTE or VoWiFi in my phone settings?
  • For Samsung, you may simply turn on/off VoLTE and VoWiFi by going to Settings > Connections > Mobile Networks for VoLTE or > WiFi for WiFi Calling.
  • For Huawei, go to your Settings > Wireless & networks > Mobile network for VoLTE, or > WiFi Calling
  • For iPhones, go to your Settings > Cellular > Cellular Data Options > Voice & Data for VoLTE, or > WiFi Calling.
Why can't I make calls with my VoWiFi?

You need to enable your device location first and/or turn off the airplane mode.

Can I use VoWiFi on any Wi-Fi connection?

Yes you may, but please make sure to select a secure Wi-Fi connection. We highly recommend that you connect to a private Wi-Fi connection that has a strong signal against latching onto a public Wi-Fi access such as what you find in malls and airports. Connecting to public Wi-Fi access with unreliable signal may result in call failure when using your VoWiFi services.


To enjoy VoWiFi, you need to have the following:

  1. An LTE SIM
  2. A VoWiFi-capable phone
  3. VoWiFi is activated on your mobile device. If your VoWiFi isn't activated yet, you may make the request via the GlobeOne app by going to the Menu > Help & Support > Send Us Your Concern > Network Concern > I want to activate my VoLTE/VoWiFi service.