Voice Over LTE (VoLTE) and Voice Over WiFi (VoWiFi) 

What are VoLTE and VoWiFi?

VoLTE stands for voice over LTE. It's a feature that lets you make voice calls over the LTE network, rather than over the 2G and 3G networks we normally use.

 

VoWiFi Call, or voice over Wi-Fi, is a complementary technology to VoLTE and lets you make voice calls over a Wi-Fi network. This capability is also called Wi-Fi Calling on certain devices.

 

Compared to 2G and 3G calls, calls made through VoLTE and VoWiFi Call have better voice quality and faster setup time. 

 

In fact, you may use VoLTE or VoWiFi Call  even if your called party doesn’t have a VoLTE-capable device. Calls between VoLTE/VoWiFi Call  - VoLTE/VoWiFi Call will have a long-beep ringtone, similar to IDD calls. For calls between VoLTE or VoWiFi Call  and 3G/2G, the call will have the normal ringtone.

How do I turn on VoLTE or VoWiFi Call in my phone settings?

To activate VoLTE and VoWiFi Call, you must:
 

• Ensure that you have upgraded your SIM to LTE/5G.
• Check if your device is VoLTE/VoWiFi Call capable (“What devices can be used for Globe VoLTE/VoWiFi?”)
• Update to the latest OS version for your device.
• Turn on VoLTE and WiFi Calling in Settings.

To turn on VoLTE

• On Android phones, Settings > Connections > Mobile Networks > VoLTE calls
• On iOS, Settings > Cellular > Cellular Data Options > Voice & Data > turn on VoLTE

To turn on VoWiFi Call:

• On Android phones, Settings > Connections > Wi-Fi Calling
• On iOS, Settings > Cellular > Wi-Fi Calling > Turn on Wi-Fi Calling on this iPhone
• Check if any of these icons appear on your status bar to confirm successful activation.
   

What are the advantages or benefits of VoLTE/VoWiFi Call?

With VoLTE or VoWiFi Call,

1. Your calls sound better
2. Your calls connect faster
3. You can send and receive text messages faster
4. Your phone has longer battery life
5. You can use calls and data at the same time
6. VoWiFi can help alleviate indoor coverage problems

 

On Android phones, you can even make video calls between VoLTE/VoWiFi  Call devices, without going through a separate app.

Am I eligible to use VoLTE and VoWiFi Call?

All Globe Postpaid customers can now enjoy VoLTE and VoWiFi Call.

Starting November 9, 2022, we provisioned VoLTE/ VoWiFi for selected eligible Globe Prepaid and TM customers. You may refer to the text that you received for the steps to activate it. We are working to offer this to other Globe Prepaid customers soon.

How will I know if I'm connected to VoLTE/VoWiFi Call?

To know if you're connected to VoLTE:

> On Android phones, you should be able to see the VoLTE icon in your home screen beside your cell signal bar.
> On iPhones, you should be able to see the LTE icon even during calls.

 

To know if you're connected to VoWiFi:

> On Android phones, you should be able to see the VoWiFi icon beside your WiFi signal bar.
> On iPhones, you should be able to see VoWiFi beside the Globe signal when you swipe down from the top and in your lock screen.

What devices can be used for Globe VoLTE/VoWiFi?

If your device is among the models in this list, then your device is compatible with VoLTE or VoWiFi:

VoLTE and VoWiFi Call Capable Devices
Apple
iPhone 6S and 6S+	iPhone XR	iPhone 11 Pro Max	iPhone 12 Mini	iPhone 13 Mini	iPhone 14 Pro
iPhone SE (1st Gen)	iPhone XS MAX	iPhone SE (2nd Gen)	iPhone 13	iPhone SE 3rd Gen	iPhone 14 Pro Max
iPhone 7 and 7+	iPhone XS	iPhone 12	iPhone 13 Pro	iPhone 14
iPhone 8 and 8+	iPhone 11	iPhone 12 Pro	iPhone 13 Pro Max	iPhone 14 Plus
iPhone X	iPhone 11 Pro	iPhone 12 Pro Max
ASUS			HONOR
ROG 7	ROG 7 Ultimate		X6 LTE	70 5G	X9A
Huawei
Mate 30	Mate X3 LTE	Nova 11 Pro	Nova 8i	Nova Y90	P50 Pro LTE
Mate 30 Pro	Mate XS 2	Nova 11i	Nova 9 LTE	P40	P60 Pro
Mate 30 Pro 5G	Nova 10	Nova 7 5G	Nova 9 SE LTE	P40 Pro	Y7a
Mate 40 Pro 5G	Nova 10 SE	Nova 7 SE	Nova Y61	P40 Pro+
Mate 50 LTE	Nova 11	Nova 8	Nova Y70 LTE	P50 Pocket LTE
INFINIX			Motorola
HOT 20 5G			Edge 20 Pro 5G	E7i Power LTE
Nokia
7.2	Nokia 3.2	Nokia 2720	1.4	G50 5G
Oppo
A16	A76 LTE	A96 LTE	Reno 10 Pro	Reno 6 5G	Reno 8 5G
A16k	A78	A98	Reno 10 Pro+	Reno 6Z 5G	Reno 8 Pro 5G
A54	A92	FIND N2 Flip 5G	Reno 5 5G	Reno 7 5G	Reno 8z 5G
A57 LTE	A94	Reno 10	Reno 5 LTE	Reno 7z 5G
A74 5G	A95
realme
8 5G	9 Pro 5G	C11	C25	C30	C33
8i LTE	9 Pro+ 5G	C21-Y	C25s	C30s	C35 LTE
GT Master	GT NEO 3 5G	Pad mini LTE
Samsung
Galaxy A01	Galaxy A20	Galaxy A51	Galaxy M23 5G	Galaxy S21 5G	Galaxy S9+
Galaxy A01 Core	Galaxy A21s	Galaxy A52 5G	Galaxy M33 5G	Galaxy S21 FE 5G	Galaxy TAB S8 5G
Galaxy A02	Galaxy A21s	Galaxy A52 LTE	Galaxy Note 10	Galaxy S21 Ultra 5G	Galaxy TAB S8+ 5G
Galaxy A02s	Galaxy A22 5G	Galaxy A52s 5G	Galaxy Note 10 LITE	Galaxy S21+ 5G	Galaxy TAB S9+
Galaxy A03	Galaxy A23 5G	Galaxy A53 5G	Galaxy Note 10+	Galaxy S22 5G	Galaxy Z Flip
Galaxy A03s	Galaxy A30	Galaxy A54 5G	Galaxy Note 20 5G	Galaxy S22 Ultra 5G	Galaxy Z Flip 2
Galaxy A04 LTE	Galaxy A30s	Galaxy A6 2018	Galaxy Note 20 ULTRA 5G	Galaxy S22+ 5G	Galaxy Z Flip 3
Galaxy A04e	Galaxy A31	Galaxy A6+ 2018	Galaxy Note 9	Galaxy S23	Galaxy Z Flip 4
Galaxy A10	Galaxy A31	Galaxy A7 2018	Galaxy S10	Galaxy S23 Ultra 5G	Galaxy Z Flip 5
Galaxy A10s	Galaxy A32 5G	Galaxy A70	Galaxy S10+	Galaxy S23+	Galaxy Z Fold
Galaxy A11	Galaxy A33 5G	Galaxy A72 LTE	Galaxy S10e	Galaxy S8	Galaxy Z Fold 2
Galaxy A12	Galaxy A34 5G	Galaxy A73 5G	Galaxy S20	Galaxy S8+	Galaxy Z Fold 3
Galaxy A13	Galaxy A42 5G	Galaxy A8 TAB LTE	Galaxy S20 FE LTE	Galaxy S9	Galaxy Z Fold 4
Galaxy A13 5G	Galaxy A50	Galaxy A80	Galaxy S20 Ultra 5G	Galaxy TAB S9 Ultra	Galaxy Z Fold 5
Galaxy A14	Galaxy A50s	Galaxy M12 LTE	Galaxy S20+
TECNO		ZTE		POCO
Spark 10 5G	Pova 5G	Blade A73		X5 Pro 5G	M5 LTE
VIVO
V23 5G	V23e 5G	X70 5G	Y1S	Y52 5G	Y72 5G
Xiaomi
11 Lite 5G	12 Lite 5G	Redmi 10 LTE	Redmi 9A	Redmi Note 10 5G	Redmi Note 12 5G
11S 5G Variant	12 Pro 5G	Redmi 10A	Redmi 9C	Redmi Note 11 LTE	Redmi Note 12 LTE Variant
11T 5G	13 5G	Redmi 12 5G	Redmi 9T	Redmi Note 11S 5G variant	Redmi Note 12 Pro 5G
11T Pro 5G	MI 10T Pro 5G	Redmi 12C LTE	Redmi A1 LTE	Redmi Note 11S LTE	Redmi Note 12 Pro+ 5G
12 5G	Redmi 10 5G
VoLTE-Only Capable Devices
ASUS		HONOR	Nokia	Samsung
ROG 6	ROG 6 PRO	MAGIC 5 Pro 5G	C01 Plus	Galaxy A71
Huawei
Mate 10	Mate 20 Pro / Porsche ed	Nova 3i	P30	XS (5G)	Y9 Prime 2019
Mate 10 Pro	P20 Pro	Nova 5T	P30 Lite	Y7 Pro	Y9S
Mate 20	P20	Nova 7i	P30 Pro	Y9 2019
Oppo
A17 LTE	A53	Reno 4	Reno 4Z 5G	7i	C15
A17k LTE	A55 LTE
Vivo
V25	Y15A LTE	Y21T LTE	Y55 5G	Y76 5G
Xiaomi
12T	Redmi Note 11 Pro 5G	Redmi 10C	Redmi Note 10S
VoWiFi Call-Only Capable Devices
ASUS			Oppo
ROG 6 5G	ROG 6 Pro 5G		A17	A17k	A55
VIVO
V25 5G	VY55 5G	Y15A	Y21T	Y75 5G
Xiaomi
12T 5G	Note10S

 

Where can I check the software to update VoLTE/VoWiFi Call features?

To check if your software is updated for VoLTE/VoWiFi:

 

• For Android, go to your Device Settings > Software Update, check if your device is up-to-date. If not, please update it first.
• For iPhones, go to your Settings > General >> About. You'll get a message asking to install the latest OS update. After downloading this new update, simply restart your iPhone just to ensure that the installation process of all updates is done properly.

Will there be additional charges if I use VoLTE/VoWiFi Call?

We won’t be charging additional fees for VoLTE. If you’re registered to an unlimited call promo within Globe, you can also have unli VoLTE calls within Globe. Your mobile data allowance will not be used up when you make VoLTE calls.

 

There won’t be additional charges for VoWiFi Call either. Calls over VoWiFi will be charged just like a regular call.

If VoLTE/VoWiFi Call is active on my account, why can't my device use VoLTE/VoWiFi? How do I troubleshoot this?

To check why you can't use VoLTE, please do the following:

 

• Check if your device is VoLTE-capable
• Check if there is a software update. For Huawei devices, also check for an update in HiCare App. For Apple, also check in Settings>General>About.
• For Samsung, check if VoLTE is turned on in the icons list when you swipe down from the top, or in your device settings
• Check Network Mode (LTE)
• Check to make sure your Internet APN is internet.globe.com.ph
• Restart your device

To check why you can't use VoWiFi Call, please do the following:

 

• Check if the device is capable of VoWiFi Call.
• Check if the device software is updated.
• Check if connected to WiFi with internet. The WiFi speed considered as reliable for VoWiFi is 512 kbps or at least 3 Wi-Fi bars. You may also conduct an Internet speedtest via www.speedtest.net to make sure.
• Check if VoWiFi is turned on in your device settings and VoLTE is turned off.
• Check if WiFi preferred over mobile network for voice calls is enabled in your device settings.
• Try restarting your device.

If your experience is still the same after performing these troubleshooting steps or if you need further assistance, send us a message at m.me/globeph.

How do I turn off VoLTE or VoWiFi in my phone settings?

• For Samsung, you may simply turn on/off VoLTE and VoWiFi by going to Settings > Connections > Mobile Networks for VoLTE or > WiFi for WiFi Calling.
• For Huawei, go to your Settings > Wireless & networks > Mobile network for VoLTE, or > WiFi Calling
• For iPhones, go to your Settings > Cellular > Cellular Data Options > Voice & Data for VoLTE, or > WiFi Calling.

Why can't I make calls with my VoWiFi?

You need to enable your device location first and/or turn off the airplane mode.

Can I use VoWiFi on any Wi-Fi connection?

Yes you may, but please make sure to select a secure Wi-Fi connection. We highly recommend that you connect to a private Wi-Fi connection that has a strong signal against latching onto a public Wi-Fi access such as what you find in malls and airports. Connecting to public Wi-Fi access with unreliable signal may result in call failure when using your VoWiFi services.

 

To enjoy VoWiFi, you need to have the following:

1. An LTE SIM
2. A VoWiFi-capable phone
3. VoWiFi is activated on your mobile device. If your VoWiFi isn't activated yet, you may make the request via the GlobeOne app by going to the Menu > Help & Support > Send Us Your Concern > Network Concern > I want to activate my VoLTE/VoWiFi service.