Globe VoLTE Technology in NCR

What is VoLTE/Wi-Fi Calling?

VoLTE stands for voice over LTE. It's a technology that lets you make voice calls over the LTE network, rather than the 2G and 3G networks which are usually used.


On the other hand, Wi-Fi Calling is a complementary technology to VoLTE  and lets you make voice calls over a Wi-Fi network.


You may use VoLTE or Wi-Fi Calling even if your called party doesn’t have a VoLTE-capable device.


Note that calls between VoLTE/WiFI Calling - VoLTE/WiFi Calling will have a long beep ringtone, similar to IDD calls.


For calls between VoLTE or WiFi Calling and 3G/2G, the call will have the normal ringtone.

How will I know if I’m connected to VoLTE/Wi-Fi Calling?

A VoLTE icon will appear beside your phone signal indicator or mobile data icon however data will not be consumed when making VoLTE calls.


For iPhones, you should be able to check VoLTE via your phone. Go to  Settings > Cellular > Cellular Data Options > Voice (LTE, VoLTE On)


For Android phones, you should be able to see the VoLTE icon beside your cellphone’s signal bar.

How will I know if I'm connected to VoLTE?

To know if you’re connected to Wi-Fi Calling, if you’re using Android phones - you should be able to see the Wi-Fi Calling icon beside your WiFi signal bar.

Who can use VoLTE/Wi-Fi Calling?

We’re currently implementing VoLTE/Wi-Fi Calling in phases for selected postpaid customers in NCR. Not all postpaid customers in NCR will see the VoLTE icon on their phone even if they have VoLTE-compatible devices. The fact that you’re seeing this webpage means you’re one of the selected few who can access VoLTE.

Will there be additional charges in VoLTE/Wi-Fi Calling?

We won’t be charging additional fees for VoLTE. If you are registered to unli calls promo within Globe, you can also have unli VoLTE calls within Globe.


There won’t be additional charges for Wi-Fi Calling either. These calls will be charged just like a regular call.

How can I deactivate/disconnect from VoLTE/Wi-Fi Calling?

You may simply turn off VoLTE or Wi-Fi Calling in your phone settings.

How do I turn off VoLTE/Wi-Fi Calling in my phone settings?

To turn VoLTE off in your phone settings, follow these steps:


  • Samsung

1. Turn it off through your quick settings panel

How do I turn off VoLTE in my phone settings?

To turn off Wi-Fi Calling for Samsung devices, you may simply turn off Wi-Fi Calling in your quick settings panel or go to Settings > Connections > Wi-Fi Calling.

2. Turn it off through your phone settings

Alt
  • Huawei
Alt
  • For iOS, you can turn off VoLTE by going to your Settings > Cellular > Cellular Data Options > Voice (LTE, VoLTE Off).
Alt

What devices are included in your initial implementation of VoLTE/Wi-Fi Calling?

If your device is among the list, your device is eligible for VoLTE:


  • Samsung S8, S8+, Samsung S10, S10e, S10+, S9, S9+, S20, S20+
  • Samsung Note10, Note10+, Note10 Lite, Note9
  • Huawei Mate 20, Mate 20 Pro, Mate 30, Mate 30 Pro, Mate 30 Pro 5G
  • Huawei P30, P30 Pro, P30 Lite, P40, P40 Pro,
  • Huawei Nova 5T, Nova 3i, Huawei Y9 Prime, Y9 2019, Y9s, Y7 Pro
  • Nokia 7.2
  • Samsung A50, A80, A7 (2018), A6 (2018), A30s, A10s, A6+ (2018), A10
  • Samsung Galaxy Fold, Z Flip, A30, A50s, A01, A51, A71
  • iPhone 6S+, 7, 7+, 8, 8+, X, XR, XR Max, Xs, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)


On the other hand, the following Samsung models can be used for Wi-Fi Calling:


  • S20, S20+, S20 Ultra 5G, S10e, S10, S10+
  • Note 10+, Note 10, Note 10 Lite, Note 9
  • Fold, Z Flip, S8, S8+
  • A10, A20, A50s, A70, A50, A80
  • A7 (2018), A6 (2018), A30s, A10s, A6+ (2018)

Will VoLTE use up my data? Can I still use VoLTE or Wi-Fi Calling if I don’t have mobile data?

To use VoLTE, you only need the LTE signal. It also won’t use up your data.


To use Wi-Fi Calling, you only need a Wi-Fi connection such as  free Wi-Fi, pocket Wi-Fi and mobile hotspot.

Why wasn’t I selected when my device is VoLTE/Wi-Fi Calling capable?

We are implementing VoLTE and Wi-Fi Calling in phases. The service will be available to more customers soon.

Why can't I use VoLTE outside NCR?

We are currently implementing VoLTE in phases. We are first implementing it in Metro Manila.

Why can't my device access VoLTE/Wi-Fi Calling?

To find out why, you may do the following:


  • Check if your device is VoLTE-capable
  • Check if there is a software update.
Alt
  • For Samsung, check if VoLTE is turned on via your quick settings panel. 
Alt
  • You may also check your device settings by going to Connections. Mobile networks and VoLTE calls. Ensure that VoLTE calls is enabled and Network Mode is LTE.
Alt
  • Check your internet APN which should be internet.globe.com.ph
Alt
  • Restart device



To check why you can’t use Wi-Fi Calling, please follow these basic steps:


  • Check if your device is capable of Wi-Fi Calling.
  • Check if your device’s software is updated.
  • Check if you’re connected to Wi-Fi with Internet. Your Wi-Fi speed should be at least 512 kbps. To be sure, you may also conduct an Internet speed test via www.speedtest.net.
  • In your device settings, under Connections, check if Wi-Fi Calling is turned on and VoLTE is turned off.
  • For other devices, under Settings, kindly check if Wi-Fi preferred over mobile network for voice calls.
  • Try restarting your device.

Can I use Wi-Fi Calling outside NCR?

Yes, Wi-Fi Calling can be used nationwide.

Top