Globe VoLTE Technology in NCR
What is VoLTE and VoWiFi?
VoLTE stands for voice over LTE. It's a technology that lets you make voice calls over the LTE network, rather than the 2G and 3G networks which we normally use.
VoWiFi, or voice over Wi-Fi, stands for Wi-Fi Calling which is a complementary technology to VoLTE and lets you make voice calls over a Wi-Fi network.
You may use VoLTE or VoWiFi even if your called party doesn’t have a VoLTE-capable device. Calls between VoLTE/VoWiFi - VoLTE/VoWiFi will have a long-beep ringtone, similar to IDD calls. For calls between VoLTE or VoWiFi and 3G/2G, the call will have the normal ringtone.
VoLTE and VoWiFi are being implemented in phases and is now available in key areas starting December 18, 2020.
Starting November 7, 2022, we will be offering VoLTE to eligible prepaid customers. You may refer to the text received for the steps on how to activate VoLTE. We’re working to offer this to all Globe Prepaid customers soon.
How do I turn on/off VoLTE or VoWiFi in my phone settings?
- For Samsung, you may simply turn on/off VoLTE and VoWiFi by going to Settings > Connections > Mobile Networks for VoLTE or > WiFi for WiFi Calling.
- For Huawei, go to your Settings > Wireless & networks > Mobile network for VoLTE, or > WiFi Calling
- For iPhones, go to your Settings > Cellular > Cellular Data Options > Voice & Data for VoLTE, or > WiFi Calling
What are the advantages or benefits of VoLTE/VoWiFi?
With VoLTE or VoWiFi,
- Your calls sound better
- Your calls connect faster
- Your phone has longer battery life
- You can use calls and data at the same time
- VoWiFi can help alleviate indoor coverage problems
How will I know if I'm connected to VoLTE/VoWiFi?
To know if you're connected to VoLTE:
- On Android phones, you should be able to see the VoLTE icon in home screen beside your cell signal bar.
- On iPhones, you should be able to see LTE icon even during calls.
- On Android phones, you should be able to see the VoWiFi icon beside your WiFi signal bar.
- On iPhones, you should be able to see VoWiFi beside the Globe signal when you swipe down from the top and in your lock screen.
How do I apply for VoLTE/VoWiFi?
Starting November 17, we've started providing VoLTE and VoWiFi to eligible Globe Postpaid customers.
If you're a Postpaid customer who's currently using an LTE SIM, a VoLTE or VoWiFi-capable device, and resides in or frequently visits the areas listed below, you may request for VoLTE activation via the GlobeOne app. Just go to Quick Actions > Help Center > Search for VoLTE > I want to activate my VoLTE/VoWiFi service >Raise a Concern. You may also visit any Globe store in the areas mentioned below or through Globe's official social media accounts.
Aklan | Antique | Bataan | Batangas |
Bukidnon | Bulacan | Capiz | Cavite |
Cebu | Davao del Norte and Sur | Guimaras | Iloilo |
Laguna | Metro Manila | Misamis Oriental | Negros Occidental |
Negros Oriental | Nueva Ecija | Pampanga | Pangasinan |
Rizal | Siquijor | Tarlac | Zambales |
What devices can be used for Globe VoLTE/VoWiFi?
If your device is among the models in this list, then your device is compatible with VoLTE or VoWiFi:
VoLTE-capable models | VoWiFi-capable models | ||||
SAMSUNG | SAMSUNG | ||||
A50 | Galaxy Note 10+ | Note20 Ultra 5G | S20 | A01 Core | NOTE 20 ULTRA 5G (new) |
A80 | Galaxy Note 10 | Galaxy Z Fold 2 | S20+ | A50s | A42 5G (new) |
A7 (2018) | Galaxy Note 10 Lite | A42 5G | S20 Ultra 5G | S8 | S20 FE LTE (new) |
A6 (2018) | Galaxy S9+ | S20 FE LTE | S10e | S8+ | S21 5G (new) |
A30s | Galaxy S9 | S21 5G | S10 | S9 | S21+ 5G (new) |
A10s | Galaxy Note 9 | S21+ 5G | A51 | S9+ | S21 Ultra 5G (new) |
A6+ (2018) | S8 | S21 Ultra 5G | A70 | A50 | A02s (new) |
A20 | S8+ | A02s | S10+ | A80 | A12 (new) |
A10 | Galaxy Fold | A12 | NOTE 10+ | A7 2018 | A52 5G (new) |
A30 | Galaxy Z Flip | A52 5G | NOTE 10 | A6 2018 | A52 LTE (new) |
A50s | S20 Ultra 5G | A52 LTE Variant | NOTE 10 LITE | A30s | A72 LTE (new) |
A01 | S20+ | A72 | Note 9 | A30 *New | A32 5G (new) |
A51 | S20 | A32 5G | FOLD | A10s | A02 (new) |
A71 | A01 Core | A02 | Z FLIP | A6+ 2018 | A22 5G (new) |
A70 | A11 | A22 5G | Z FOLD 2 (new) | A11 (new) | Galaxy Z Fold 3 5G (new) |
Galaxy S10+ | A21s | Galaxy Z Fold 3 | A10 | A21s (new) | Galaxy Z Flip 3 5G (new) |
Galaxy S10 | A31 | Galaxy Z Flip 3 | A20 | A31 (new) | A03s (new) |
Galaxy S10e | Note20 5G | A03s | A01 | NOTE 20 5G (new) | A52s 5G (new) |
A52s 5G | APPLE | ||||
APPLE | 6S and 6S+ | XS | iPhone 12 Pro | ||
6S | XS MAX | iPhone 12 Pro *new | SE (1st Gen) | 11 | iPhone 12 Pro Max |
6S+ | XS | iPhone 12 Pro Max *new | iPhone 7 and 7+ | 11 Pro | iPhone 12 Mini |
SE (1st Gen) | 11 | iPhone 12 Mini *new | iPhone 8 and 8+ | 11 Pro Max | iPhone 13 *new |
iPhone 7 and 7+ | 11 Pro | iPhone 13 *new | X | SE (2nd Gen) | iPhone 13 Pro *new |
iPhone 8 and 8+ | 11 Pro Max | iPhone 13 Pro *new | XR | iPhone 12 | iPhone 13 Pro Max *new |
X | SE (2nd Gen) *new | iPhone 13 Pro Max *new | XS MAX | iPhone 13 Mini *new | |
XR | iPhone 12 *new | iPhone 13 Mini *new | HUAWEI | ||
HUAWEI | Mate 30 | P40 Pro | Nova 7 SE *new | ||
P40 | P20 | Mate 10 | Mate 30 Pro | P40 Pro+ | Nova 8i *new |
P40 Pro | Mate 30 | Mate 10 Pro | Mate 30 Pro 5G | Mate 40 Pro 5G *new | Nova 8* new |
P40 Pro+ (new) | Mate 30 Pro | Y9S | P40 | Y7a *new | Nova 9 LTE *new |
XS (5G) | Mate 30 Pro 5G | Mate 40 Pro 5G *new | OPPO | ||
P30 Pro | Nova5T | Y7a *new | Reno5 5G *new | A74 5G *new | A16 *new |
P30 | Nova7i (new) *new | Nova 8 LTE *new | Reno5 LTE Variant | Reno6z 5g *new | A55 *new |
P30 Lite | Nova7 SE (5G) *new | Nova8i *new | A54 *new | Reno 6 5G | A1kk *new |
Mate 20 | Nova 7 (5G) *new | Nova9 LTE | A94 *new | A92 *new | |
Mate 20 Pro / Porsche ed | Y9 Prime 2019 | XIAOMI | |||
Mate 10 | Y7 Pro | MI 10T Pro 5G *new | Note10S | Redmi Note 10 5G *new | |
Mate 10 Pro | Nova3i | Redmi 10 LTE *new | |||
P20 Pro | Y9 2019 | Redmi 9T *new | 11 Lite 5G | ||
OPPO | Redmi 9C *new | 11T 5G *new | |||
A53 (*new) | A54 (*new) | A16 (*new) | Redmi 9A *new | 11T Pro 5G *new | |
Reno 4z 5G (*new) | A94 (*new) | Reno6 5G (*new) | VIVO | ||
Reno5 5G (*new) | A74 5G (*new) | A55 LTE (*new) | Y1S *new | Y52 5G *new | Y72 5G *new |
Reno5 LTE (*new) | Reno6z (*new) | A16k (*new) | X70 5G *new | Y15A *new | Y75 5G *new |
A15 (*new) | A92 (*new) | REALME | |||
XIAOMI | 8 5G *new | C25 *new | C11 *new | ||
MI 10T Pro 5G *new | Redmi 9A *new | Redmi 10 LTE *new | GT Master | C25s *new | |
Redmi Note 10 5G *new | Redmi Note10S *new | 11 Lite 5G *new | NOKIA | ||
Redmi 9T *new | Redmi 9C *new | 11T 5G *new | 7.2 | 3.2 | 2720 |
11T Pro 5G *new | 1.4 (new) | ||||
REALME | MOTO | ||||
7i *new | C25 *new | C15 *new | MOTO - Edge 20 Pro 5G *new | ||
C11 *new | C25s *new | 8 5G *new | |||
GT Master *new |
Where can I check the software to update VoLTE/VoWiFi features?
To check if your software is updated for VoLTE/VoWiFi:
- For Android, go to your Device Settings > Software Update, check if your device is up-to-date. If not, please update it first.
- For iPhones, go to your Settings > General >> About. You'll get a message asking to install the update for new carrier. After downloading this new update, simply restart your iPhone just to ensure that the installation process of all updates is done properly.
Will there be additional charges if I use VoLTE/VoWiFi?
We won't be charging additional fees for VoLTE. If you're registered to an unlimited call promo within Globe, you can also have unli VoLTE calls within Globe.
There won't be additional charges for VoWiFi either. These calls will be charged just like a regular call.
If VoLTE/VoWiFi is active on my account, why can't my device use VoLTE/VoWiFi? How do I troubleshoot this?
To check why you can't use VoLTE, please do the following:
- Check if your device is VoLTE-capable
- Check if there is a software update. For Huawei devices, also check for an update in HiCare App. For Apple, also check in Settings>General>About.
- For Samsung, check if VoLTE is turned on in the icons list when you swipe down from the top, or in your device settings
- Check Network Mode (LTE)
- Check to make sure your Internet APN is internet.globe.com.ph
- Restart your device
To check why you can't use VoWiFi, please do the following:
- Check if the device is capable of VoWiFi.
- Check if the device software is updated.
- Check if connected to WiFi with internet. The WiFi speed considered as reliable for VoWiFi is 512 kbps or at least 3 Wi-Fi bars. You may also conduct an Internet speedtest via www.speedtest.net to make sure.
- Check if VoWiFi is turned on in your device settings and VoLTE is turned off.
- Check if WiFi preferred over mobile network for voice calls is enabled in your device settings.
- Try restarting your device.
If your experience is still the same after performing these troubleshooting steps or if you need further assistance, send us a message at m.me/globeph.
Why can't I make calls with my VoWiFi?
If you're using VoWiFi with your DUO subscription, you need to enable your device location first and/or turn off the airplane mode.
Can I use VoWiFi on any Wi-Fi connection?
Yes you may, but please make sure to select a secure Wi-Fi connection. We highly recommend that you connect to a private Wi-Fi connection that has a strong signal against latching onto a public Wi-Fi access such as what you find in malls and airports. Connecting to public Wi-Fi access with unreliable signal may result in call failure when using your VoWiFi services.
To enjoy VoWiFi, you need to have the following:
- An LTE SIM
- A VoWiFi-capable phone
- VoWiFi is activated on your mobile device. If your VoWiFi isn't activated yet, you may make the request via the GlobeOne app by going to the Menu > Help & Support > Send Us Your Concern > Network Concern > I want to activate my VoLTE/VoWiFi service.