Globe VoLTE Technology in NCR

What is VoLTE and VoWiFi?

VoLTE stands for voice over LTE. It's a technology that lets you make voice calls over the LTE network, rather than the 2G and 3G networks which we normally use.


VoWiFi, or voice over Wi-Fi, stands for Wi-Fi Calling which is a complementary technology to VoLTE and lets you make voice calls over a Wi-Fi network.


You may use VoLTE or VoWiFi even if your called party doesn’t have a VoLTE-capable device. Calls between VoLTE/VoWiFi - VoLTE/VoWiFi will have a long-beep ringtone, similar to IDD calls. For calls between VoLTE or VoWiFi and 3G/2G, the call will have the normal ringtone.


VoLTE and VoWiFi are being implemented in phases and is now available in key areas starting December 18.

How do I turn on/off VoLTE or VoWiFi in my phone settings?

  • For Samsung, you may simply turn on/off VoLTE and VoWiFi by going to Settings > Connections > Mobile Networks for VoLTE or > WiFi for WiFi Calling.
  • For Huawei, go to your Settings > Wireless & networks > Mobile network for VoLTE, or > WiFi Calling
  • For iPhones, go to your Settings > Cellular > Cellular Data Options > Voice & Data for VoLTE, or > WiFi Calling

What are the advantages or benefits of VoLTE/VoWiFi?

With VoLTE or VoWiFi,


  1. Your calls sound better
  2. Your calls connect faster
  3. Your phone has longer battery life
  4. You can use calls and data at the same time
  5. VoWiFi can help alleviate indoor coverage problems

How will I know if I'm connected to VoLTE/VoWiFi?

To know if you're connected to VoLTE:


  • On Android phones, you should be able to see the VoLTE icon in home screen beside your cell signal bar.
  • On iPhones, you should be able to see LTE icon even during calls.
  • On Android phones, you should be able to see the VoWiFi icon beside your WiFi signal bar.
  • On iPhones, you should be able to see VoWiFi beside the Globe signal when you swipe down from the top and in your lock screen.

How do I apply for VoLTE/VoWiFi?

Starting November 17,  we've started providing VoLTE and VoWiFi to eligible Globe Postpaid customers.


If you're a Postpaid customer who's currently using an LTE SIM, a VoLTE or VoWiFi-capable device, and resides in or frequently visits the areas listed below, you may request for VoLTE activation via the GlobeOne app. Just go to Quick Actions > Help Center > Search for VoLTE > I want to activate my VoLTE/VoWiFi service >Raise a Concern. You may also visit any Globe store in the areas mentioned below or through Globe's official social media accounts.

AklanAntiqueBataanBatangas
BukidnonBulacanCapizCavite
CebuDavao del Norte and SurGuimarasIloilo
Laguna Metro ManilaMisamis OrientalNegros Occidental 
Negros OrientalNueva EcijaPampangaPangasinan
RizalSiquijorTarlacZambales

What devices can be used for Globe VoLTE/VoWiFi?

If your device is among the models in this list, then your device is compatible with VoLTE or VoWiFi:


VoLTE-capable models

VoWiFi-capable models

SAMSUNG

SAMSUNG

A50

Galaxy Note 10+

Note20 Ultra 5G

S20

A01 Core

NOTE 20 ULTRA 5G (new)

A80

Galaxy Note 10

Galaxy Z Fold 2

S20+

A50s

A42 5G (new)

A7 (2018)

Galaxy Note 10 Lite

A42 5G

S20 Ultra 5G

S8

S20 FE LTE (new)

A6 (2018)

Galaxy S9+

S20 FE LTE

S10e

S8+

S21 5G (new)

A30s

Galaxy S9

S21 5G

S10

S9

S21+ 5G (new)

A10s

Galaxy Note 9

S21+ 5G

A51

S9+

S21 Ultra 5G (new)

A6+ (2018)

S8

S21 Ultra 5G

A70

A50

A02s (new)

A20

S8+

A02s

S10+

A80

A12 (new)

A10

Galaxy Fold

A12

NOTE 10+

A7 2018

A52 5G (new)

A30

Galaxy Z Flip

A52 5G

NOTE 10

A6 2018

A52 LTE (new)

A50s

S20 Ultra 5G

A52 LTE Variant

NOTE 10 LITE

A30s

A72 LTE (new)

A01

S20+

A72

Note 9

A30 *New

A32 5G (new)

A51

S20

A32 5G

FOLD

A10s

A02 (new)

A71

A01 Core

A02

Z FLIP

A6+ 2018

A22 5G (new)

A70

A11

A22 5G

Z FOLD 2 (new)

A11 (new)

Galaxy Z Fold 3 5G (new)

Galaxy S10+

A21s

Galaxy Z Fold 3

A10

A21s (new)

Galaxy Z Flip 3 5G (new)

Galaxy S10

A31

Galaxy Z Flip 3

A20

A31 (new)

A03s (new)

Galaxy S10e

Note20 5G

A03s

A01

NOTE 20 5G (new)

A52s 5G (new)



A52s 5G

APPLE

APPLE

6S and 6S+

XS

iPhone 12 Pro

6S

XS MAX

iPhone 12 Pro *new

SE (1st Gen)

11

iPhone 12 Pro Max

6S+

XS

iPhone 12 Pro Max *new

iPhone 7 and 7+

11 Pro

iPhone 12 Mini

SE (1st Gen)

11

iPhone 12 Mini *new

iPhone 8 and 8+

11 Pro Max

iPhone 13 *new

iPhone 7 and 7+

11 Pro

iPhone 13 *new

X

SE (2nd Gen)

iPhone 13 Pro *new

iPhone 8 and 8+

11 Pro Max

iPhone 13 Pro *new

XR

iPhone 12

iPhone 13 Pro Max *new

X

SE (2nd Gen) *new

iPhone 13 Pro Max *new

XS MAX


iPhone 13 Mini *new

XR

iPhone 12 *new

iPhone 13 Mini *new

HUAWEI

HUAWEI

Mate 30

P40 Pro

Nova 7 SE *new

P40

P20

Mate 10

Mate 30 Pro

P40 Pro+

Nova 8i *new

P40 Pro

Mate 30

Mate  10 Pro

Mate 30 Pro 5G 

Mate 40 Pro 5G *new

Nova 8* new

P40 Pro+ (new)

Mate 30 Pro

Y9S 

P40

Y7a *new

Nova 9 LTE *new

XS (5G)

Mate 30 Pro 5G

Mate 40 Pro 5G *new

OPPO

P30 Pro

Nova5T

Y7a *new

Reno5 5G *new

A74 5G *new

A16 *new

P30

Nova7i (new) *new

Nova 8 LTE *new

Reno5 LTE Variant

Reno6z 5g *new

A55 *new

P30 Lite

Nova7  SE (5G) *new

Nova8i *new

A54 *new

Reno 6 5G

A1kk *new

Mate 20

Nova 7 (5G) *new

Nova9 LTE

A94 *new

A92 *new


Mate 20 Pro / Porsche ed

Y9 Prime 2019


XIAOMI

Mate 10 

Y7 Pro


MI 10T Pro 5G *new

Note10S

Redmi Note 10 5G *new


Mate 10 Pro

Nova3i



Redmi 10 LTE *new


P20 Pro 

Y9 2019 


Redmi 9T *new

11 Lite 5G


OPPO

Redmi 9C *new

11T  5G *new


A53 (*new)

A54 (*new)

A16 (*new)

Redmi 9A *new

11T Pro 5G *new


Reno 4z 5G (*new)

A94 (*new)

Reno6 5G (*new)

VIVO

Reno5 5G (*new)

A74 5G (*new)

A55 LTE (*new)

Y1S *new

Y52 5G *new

Y72 5G *new

Reno5 LTE (*new)

Reno6z (*new)

A16k (*new)

X70 5G *new

Y15A *new

Y75 5G *new

A15 (*new)

A92 (*new)


REALME

XIAOMI

8 5G *new

C25 *new

C11 *new

MI 10T Pro 5G *new

Redmi 9A *new

Redmi 10 LTE *new

GT Master

C25s *new


Redmi Note 10 5G *new

Redmi Note10S *new

11 Lite 5G *new

NOKIA

Redmi 9T *new

Redmi 9C *new

11T  5G *new

7.2

3.2

2720

11T Pro 5G *new



1.4 (new)



REALME

MOTO

7i  *new

C25 *new

C15 *new

MOTO - Edge 20 Pro 5G *new



C11  *new

C25s *new

8 5G  *new




GT Master *new






Where can I check the software to update VoLTE/VoWiFi features?

To check if your software is updated for VoLTE/VoWiFi:


  • For Android, go to your Device Settings > Software Update, check if your device is up-to-date. If not, please update it first.
  • For iPhones, go to your Settings > General >> About. You'll get a message asking to install the update for new carrier. After downloading this new update, simply restart your iPhone just to ensure that the installation process of all updates is done properly.

Will there be additional charges if I use VoLTE/VoWiFi?

We won't be charging additional fees for VoLTE. If you're registered to an unlimited call promo within Globe, you can also have unli VoLTE calls within Globe.


There won't be additional charges for VoWiFi either. These calls will be charged just like a regular call.

If VoLTE/VoWiFi is active on my account, why can't my device use VoLTE/VoWiFi? How do I troubleshoot this?

To check why you can't use VoLTE, please do the following:


  • Check if your device is VoLTE-capable
  • Check if there is a software update. For Huawei devices, also check for an update in HiCare App. For Apple, also check in Settings>General>About.
  • For Samsung, check if VoLTE is turned on in the icons list when you swipe down from the top, or in your device settings
  • Check Network Mode (LTE)
  • Check to make sure your Internet APN is internet.globe.com.ph
  • Restart your device


To check why you can't use VoWiFi, please do the following:


  • Check if the device is capable of VoWiFi.
  • Check if the device software is updated.
  • Check if connected to WiFi with internet. The WiFi speed considered as reliable for VoWiFi is 512 kbps or at least 3 Wi-Fi bars. You may also conduct an Internet speedtest via www.speedtest.net to make sure.
  • Check if VoWiFi is turned on in your device settings and VoLTE is turned off.
  • Check if WiFi preferred over mobile network for voice calls is enabled in your device settings.
  • Try restarting your device.


If your experience is still the same after performing these troubleshooting steps or if you need further assistance, send us a message at m.me/globeph.

Why can't I make calls with my VoWiFi?

If you're using VoWiFi with your DUO subscription, you need to enable your device location first and/or turn off the airplane mode.

Can I use VoWiFi on any Wi-Fi connection?

Yes you may, but please make sure to select a secure Wi-Fi connection. We highly recommend that you connect to a private Wi-Fi connection that has a strong signal against latching onto a public Wi-Fi access such as what you find in malls and airports. Connecting to public Wi-Fi access with unreliable signal may result in call failure when using your VoWiFi services.


To enjoy VoWiFi, you need to have the following:

  1. An LTE SIM
  2. A VoWiFi-capable phone
  3. VoWiFi is activated on your mobile device. If your VoWiFi isn't activated yet, you may make the request via the GlobeOne app by going to the Menu > Help & Support > Send Us Your Concern > Network Concern > I want to activate my VoLTE/VoWiFi service.
Top