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FAQ

Frequently Asked Questions on Prepaid 5G Promos
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Prepaid

5G is the next-gen wireless tech built for faster speeds, ultra-low lag, and higher capacity. Whether you're streaming, gaming, or sharing content, 5G delivers a smoother, more reliable experience—anytime, anywhere.

These promos are available to all Globe Prepaid customers. However, 5G data may only be used if the following requirements are met:
 

  • You are using a 5G-capable device 
  • You are using a LTE/5G-ready SIM card
  • You are located in an area with 5G coverage

The following promos come with FREE 5G:

  • FREE 1GB 5G: Go59, Go59 for Students
  • FREE 4GB 5G: Go+99, GoEXTRA99, Go+109, GoEXTRA109
  • FREE 8GB 5G: Go+129, Go+149, Go+179, GoEXTRA179, GoEXTRA199, Go+250, Go+400

For more information, please visit our Go Promos, Go+, and GoEXTRA pages.

 

Globe Prepaid also has Unli 5G promos:

  • Unli 5G 59: Unli 5G + 2GB all-access, valid for 2 days. P50
  • Unli 5G 80: Unli 5G + 2GB all-access, unli all-net calls and texts, valid for 2 days. P80
  • Go5G TURBO 50: Boosted Unli 5G + 3GB all-access, valid for 1 day. P50 (only available in selected locations)
  • Go5G 20: Unli 5G, valid for 1 day. Must first be registered to a valid Go, Go+, or GoEXTRA promo
  • Go5G 50: Unli 5G, valid for 3 days. Must first be registered to a valid Go, Go+, or GoEXTRA promo

You can avail of 5G promos via the following channels:
 

  • GlobeOne App:
    1. Log in to the GlobeOne app.
    2. Tap Buy.
    3. Choose your preferred promo.
     
  • GCash App:
    1. Log in to the GCash app.
    2. Select Buy Load.
    3. Enter the recipient’s mobile number.
    4. Choose your preferred promo. 
  • SMS: Text the corresponding promo keyword (e.g., UNLI5G50) to 8080.
  • Retailers: Visit authorized Globe retailers or convenience stores to load your chosen 5G promo
  • *143#: Dial *143# and choose your preferred promo
Promos with Free 5G will be automatically given the 5G freebie upon successful registration.

You can check your phone's specifications on the manufacturer's website or in your phone's settings under "Mobile Networks" or "Preferred Network Type." Look for "5G" in the options.

You can check by texting SIM CHECK to 8080. You can also confirm it by checking if:
 

  • Your phone shows LTE/5G in the signal bars.
  • Your SIM card has 128K memory.

You'll typically see a "5G" icon appear next to your signal bars on your 5G-capable device when you're within a 5G coverage area.

If you move to an area without 5G coverage, your device will automatically switch to the available 4G/LTE network, and your 4G/LTE data will be consumed. 

You can easily monitor your data usage and promo validity via the GlobeOne app. Simply log in and view your dashboard. You can text DATA BAL to 8080.

No, your data use stays the same unless your device or apps switch to higher-quality settings due to faster speeds, which can increase usage.

  • Check Signal Strength: Ensure you have a strong 5G signal by checking the 5G signal bars on your device. 
  • Restart Device: A simple restart can often resolve connectivity issues. 
  • Toggle Airplane Mode: Turn Airplane Mode on and off. 
  • Network Settings: Go to your phone's mobile network settings and ensure "5G" is selected as the preferred network type. 
  • Device Conditions: Some devices may revert to 4G/LTE under specific conditions (e.g., low power mode, screen off, overheating).