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Promo and Load Loan Offer | Help & Support | Globe

Prepaid Loans Service

Promo and Load Loan Offer? What's this and who can use this?

With this service, you can borrow promos and load amounts for non-stop connection even if you're out of load! These emergency offers are available to all Globe Prepaid customers.

What are the types of loans and who are eligible?

We have 2 types of loans:

1. Emergency Loans - Open to All Globe Prepaid customers. Emergency Loan Offers were created to serve as a backup or alternative option when customers need to communicate urgently.

2. Loan Load/Promo - Open to selected Globe Prepaid customers. Promo/Load amounts can be borrowed for non-stop connection when customers run out of load or need additional load to buy a promo.

What are the loan offers that can I borrow?

You may find the list of loan offers below.


Loan Type

Description

Validity

Total Amount

Keyword

EMERGENCY (Open to All)

40MB data

1 day

P6

MBSOS

10 texts to all networks

1 day

P6

TXTSOS

2 mins calls and 2 texts to Globe/TM

1 day

P6

COMBOSOS

3 mins of calls to all networks

1 day

P6

CALLSOS

1 min call to select countries

(Europe, Middle East, Asia Pacific, North America)

1 day

P6

IDDSOS

LOAD

(Depending on eligibility)

5 peso load


P6

LOAN LOAD5

10 peso load


P12

LOAN LOAD10

15 peso load


P18

LOAN LOAD15

20 peso load


P24

LOAN LOAD20

25 peso load


P30

LOAN LOAD25

30 peso load


P36

LOAN LOAD30

35 peso load


P42

LOAN LOAD35

40 peso load


P48

LOAN LOAD40

45 peso load


P54

LOAN LOAD45

50 peso load


P60

LOAN LOAD50

70 peso load


P84

LOAN LOAD70

90 peso load


P108

LOAN LOAD90

PROMO (Depending on eligibility)

100MB for surfing

1 day

P12

LOANSURF10

150MB for surfing

1 day

P18

LOANSURF15

500MB for surfing

2 days

P36

LOANSURF30

1GB data for YouTube Learning, Wikipedia,

Google Suite, and Canva

3 hours

P12

LEARNSOS10

1GB data for YouTube Learning, Wikipedia,

Google Suite, and Canva

2 days

P18

LEARNSOS15

5GB for surfing, unli allnet texts, and 1GB GoWifi

3 days

P60

LOAN GO50

8GB data, unli allnet texts, and 1GB GoWiFi

7 days

P108

LOAN GO90

Unli calls and texts to all networks + 50MB data

1 day

P24

LOAN GOUNLI20

Unli calls and texts to all networks + 100MB data

2 days

P36

LOAN GOUNLI30

Unli calls and texts to all networks + 500MB data

3 days

P60

LOAN GOUNLI50


How do I become eligible to borrow promos or load?

Your eligibility to the different promos and load amounts depend on your tenure (how long you've been using Globe Prepaid), loading activity, and usage. As your activity and tenure change, your eligibility to the different promos and load amounts may change as well.


However, we also have emergency offers that are available to ALL Globe Prepaid customers. You may find the list of offers above.

What is the service fee for? How much will be the total amount for deduction?

The service fee serves as a fee for advancing the service, even before payment.


Your deduction will be the loaned promo/load amount standard price plus service fee.Here's the breakdown of the total amount to be charged:

Load / Promo AmountService FeeTotal Amount for Deduction
516
10212
15318
20424
25530
30636
35742
40848
45954
501060
701484
9018108




To check UTANG Offers for TM customers, please visit https://www.tmtambayan.ph/products/utang.html

How do I borrow these promos or load amounts?

Simply send the keyword to 3733. You will receive a text notification informing you that you can use the service. You may also dial *143# and choose Loans from the menu to see Loan offers that are available to you.

Remember, you may register and use these emergency promos even without load.

However, only one loan is allowed at a time, so you have to settle your unpaid or outstanding loan before you may loan again.

There are also other channels where you can borrow promos or load. Please see the list below:
Via *143#:
To register:

   
        1. Select Loans
        2. Choose from the selection in the menu
        3. Choose your desired Loan
        4. Choose Subscribe
   

To check balance:

   
        1. Select Loans
        2. Select Status
        3. Select Loan Promo Status
   


Via GlobeOne app:

   
        1. Open the GlobeOne app
        2. Look for the 'Buy' menu at the bottom of the screen  
        3. Ensure that you are under 'Buy Globe Prepaid' at the top of the screen
        4. Click 'Loans' and
        5. Choose your desired Loan offer.
   


Via Fac
ebook
        While using Free Facebook, click ‘Buy Data’ to view all the available offers

How soon can I start using the Loans service? Is the service available anytime?

Yes! The Loans Service is available 24/7 and you may already use the service with your Globe Prepaid sim.

Can I borrow promos or load multiple times?

You can only borrow one at a time, whether it is a promo or load loan. Once you have settled your existing or outstanding loan, that's the time that you can avail of a loan again.


Take note that your loan offer may change on a monthly basis. You may know if your eligibility has changed based on the offer that will be sent to you via text.

Can I use these offers while abroad?

Sorry, but you can only register and use the Loans service only when you are in the Philippines.

I tried to register to the service by texting a Loan keyword to 3733 but received an error message!

This can mean a few things:

- The keyword used may be wrong. If you’re unsure about the keyword, you can always try registering via *143#! You’ll also see the latest offers there based on your eligibility.

- You may not be eligible to borrow that amount.

- There’s a temporary system activity where you can try to use the Loans service again at a later time.

- You may have an existing unpaid loan that you need to settle. To fully pay for this, you need to  buy a load then we will collect or if you have enough load, you can also text PAY LOAN to 3733

I received a confirmation message that I’ve successfully borrowed a promo. How can I check my remaining promo balance and when they will expire?

You can check your balance by texting the following keywords to 3733. 


PromoKeyword
MBSOSMBSOSBAL
TXTSOSTXTSOSBAL
COMBOSOSCOMBOSOSBAL
CALLSOSCALLSOSBAL
IDDSOSIDDSOSBAL


For the other Promo Loan offers, you can also do the following:

Dial *143#, select LOANS > Status > Loan Promo Status

Send BAL to 3733 i.e. LOANSURF30 BAL, LOAN GO50 BAL, LOAN GOUNLI50 BAL

How do I pay for my existing loan and how will I know if it has been settled?

FULL PAYMENT:

If you want to pay your loan in full, just buy load that’s more than or equal to your total loan amount (loaned amount plus service fee) and we will automatically deduct the total loan amount from your reload transaction.


MANUAL PAYMENT:

You can also pay manually by texting PAY LOAN to 3733. Just make sure that you have enough load to cover for your unpaid loaned amount plus the corresponding service fee before texting.

Upon successful payment, you’ll receive a message from 3733 that you already settled your loan balance


PARTIAL PAYMENT:

Starting February 3, 2023, customers with an unpaid loan of 14 days or more will receive a collection transaction on load purchases that are less than the total loan amount.


For each load purchase and less than the total loan amount, we will collect all but P1 from the amount until your loan is settled. This gives you the chance to pay your loan balance in small installments compared to the full amount in one go.


For each load purchase, less your total loan amount.

How will I know when partial collection from my load top-up will start?

When you borrow load or a promo, you’ll receive a confirmation message from 3733 that indicates the date when partial payments will begin. Note that this only applies if you haven’t yet paid your loan in full before the indicated date.


You may also receive reminder messages that indicate the start of partial payments. If you know when you borrowed load or a promo from us, you can also simply count 14 days from that date.

How often are collections if I’m paying partially? Does this mean I won’t be able to buy load until I’ve fully paid my loan?

Don’t worry, we will only collect once every 24 hours so that you can still buy load and use your sim for any emergency.

Is there a minimum load amount for collection?

No. We’ll collect the first load purchase every 24 hours until the loan has been fully paid.

Will I be charged an interest depending on how long I pay for the borrowed service?

Nope, there's no interest charged. Only a fixed service fee is charged depending on the amount of the loan service you availed.

Will I be deducted if I buy load right after borrowing?

Yes, collection will happen on your very next load purchase even if it’s after availment of the loan service. 


If you reload more than the loaned amount plus service fee on the same day (after loaning), you may receive a collection SMS informing you of a deduction on your load.

After payment, can I borrow from the Loans service again?

Yes, you can borrow again once you’ve fully paid your loan.

How do I unsubscribe from my loaned promo?

Just send the correct keyword to 3733:

STOP< space >LOAN KEYWORD

Example:

- STOP LOAN GO50

- STOP COMBOSOS

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