Upgrade and Free 10GB FAQs

What is this campaign all about?

We want to let you experience the fastest and richest mobile experience, and for this, we are offering to upgrade your current Globe Prepaid or TM SIM to an LTE/5G-ready SIM for free! Just visit any Globe Store.


Plus, we are giving away free 10GB data, valid for 30 days.

Oh, okay. What will I get from using an LTE/5G-ready SIM?

5G technology is the next generation of wireless internet connectivity. With an LTE/5G-ready SIM, you'll get to experience faster speed and more reliable internet connection than ever before. 5G can be enjoyed by customers who have a 5G phone and SIM that’s compatible with Globe’s 5G network.

Sounds great! How do I get the free 10GB?

Once you've successfully upgraded to an LTE/5G-ready SIM, the freebie will be sent to you automatically. You will receive a text confirmation from Globe saying that you can start using the free 10GB.

I didn't receive a text about this offer, can I still get a free LTE/5G-ready SIM? Am I also entitled to the free 10GB data allocation?

Once you’ve successfully upgraded to an LTE/5G-ready SIM, the freebie will be sent to you automatically. You will receive a text confirmation from Globe saying that you can start using the free 10GB.

Got it! Will my load, promo, rewards points and GCash wallet be retained after I change to an LTE/5G-ready SIM?

Yes, they will.

How will I know if I'm already using an LTE/5G-ready SIM?

To know if your SIM is LTE/5G-ready or not, you may check the following:

  • Your network signal bars indicate if you're on LTE/5G or 3G only.
  • If your existing SIM card shows 128K memory

I may have the LTE/5G-ready SIM and a 5G-capable device, but how will I know if the area I live in is 5G-covered or not?

To know if your area is 5G-covered, you may go to https://www.globe.com.ph/5g/areas.html.

Where's your nearest Globe store to my location?

To help you find the nearest Globe store, you may go to http://www.globe.com.ph/store-locator.

What happens if I use my LTE/5G-ready SIM on a non-5G device?

Your LTE/5G-ready SIM will continue to work but you'll only be able to reach the speed that your device is designed for.

Can I check how much I've used up out of the free 10GB you gave me?

You may check the status of your freebie via the GlobeOne app.

What will happen after I used up my freebie or it has expired? Can I still access the internet on my phone?

Once your freebie has been consumed or expired, you can still access the internet using your smartphone but your internet access will now be charged a regular browsing rate of P2/MB, unless you're subscribed to a mobile data promo. Don't worry, you'll be notified via text when you reach this point.

Can I use this when I'm outside the Philippines or while roaming?

No, you can only use this promo offer within the Philippines.

Can I transfer the freebie to another Globe Prepaid/TM number?

You can only enjoy the freebie using your upgraded Globe Prepaid LTE/5G-ready SIM. It cannot be transferred to another Prepaid or TM mobile number.

PIN-less SIM Upgrade Process FAQs

What is PIN-less SIM Upgrade?

You can now upgrade your old 2G/3G SIM to an LTE/5G-ready SIM without the need for a one-time PIN (OTP). The system will automatically perform the validation to complete the process, making it easier and more secure.


To complete the PIN-less SIM Upgrade process, you must insert the new LTE/5G-ready SIM to the same device or handset and SIM slot as your old SIM.

How do I upgrade my SIM?

You can upgrade your SIM in 4 easy steps:


1. Insert your new SIM into your device.


2. Enter your 11-digit mobile number.


3. Wait for your request to be validated.


4. Once validated, you will receive a text confirming your successful SIM upgrade.

How will I know if my SIM upgrade request is successful?

You will receive a text confirming your successful SIM upgrade.

Can I change my SIM to a different Globe service?

Your SIM upgrade request will not convert your number to a different service. For number switching concerns, check out: https://www.globe.com.ph/help/mobile-number-portability.html

Where do I claim an Upgrade SIM?

You may visit any Globe store to claim your free Upgrade SIM.

What if I have inserted the new SIM in a different device?

If you have inserted the new SIM into a different device or SIM slot, these are the steps on how to proceed:


1. Re-insert your old SIM into the device.


Note: The old SIM must be inserted in the same device or handset and SIM slot bed as the new SIM.


2. Text UPGRADE to 8080 and wait for the message prompt. You have to send this within 2 minutes.


3. Reinsert the new SIM into the device in the SIM slot as the old SIM.


4. Upon inserting the new SIM into the device, SIM upgrade process is now complete.

What if I have entered the wrong mobile number?

If you have entered the wrong mobile number, follow the same steps above to proceed.

What if I used a third device to trigger the SIM upgrade?

The SIM upgrade process will not proceed if you have used three different devices to complete the process.

What do I do if my SIM upgrade request was unsuccessful?

After a failed SIM upgrade attempt, you will have to wait 15 minutes before trying again.

How many SIM upgrade attempts are allowed?

The maximum number of SIM upgrade attempts per day is three (3). If you have reached three consecutive failed SIM upgrade attempts within the day, you will have to wait for 24 hours before trying again.

I can't proceed with my SIM upgrade request because the number I provided for the SIM upgrade is incorrect. What should I do?

Make sure that your mobile number is in the 11-digit format (Ex. 09179179171). The maximum number of attempts for entering info per SIM upgrade request is three (3). If you have reached three consecutive failed attempts, you may retry your SIM upgrade request after 15 minutes.

I've already inserted my new Upgrade SIM, but the self-service menu hasn't appeared yet. Is there a problem with my SIM or phone?

Some mobile phones have a quicker set-up time than others. If the menu doesn't appear within 5 minutes, your phone may not be compatible with the Upgrade SIM. In this case, please try using another phone.

Who do I contact for issues related to SIM Upgrade?

You may chat with us via the official Globe Telecom Facebook Messenger for further assistance.

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