Globe Rewards Points FAQs

Turn your Globe Rewards points into instant perks through the GlobeOne app! 

Here’s what you can do:

• Redeem exciting treats and vouchers:Shop, dine, travel, or enjoy entertainment with just a few taps.
• Unlock exclusive partner discounts: Some offers don’t even require points (just a minimum spend).
• Discover new promos regularly: Stay updated via the Rewards catalog in the app.

Download the GlobeOne app and join the Rewards program to start enjoying exclusive deals today! 

Yes, we have a few tips to help you make the most of your digital vouchers and enjoy a smooth redemption experience! 

How Digital Vouchers Work

• Globe Rewards vouchers are alphanumeric codes with cash value.
• You can use them as store credits online or in partner stores.
• Validity varies by partner, but it’s usually valid for at least 60 days.
• Once expired, the code will no longer appear in your View Voucher section in the GlobeOne app.

Where to Find Your Code

• After redeeming, you’ll get a confirmation message from 4438.
• These messages no longer include links—just the details.
• To check your voucher’s validity and other info, go to the View Voucher section in the GlobeOne app.
• Tip: Using mobile data outside the app may incur charges.

Important Reminders

• Each voucher can be used only once and cannot be exchanged for cash or other offers.
• Vouchers cannot be combined with other promos or discounts.
• Globe and its partners (Giftaway or ShareTreats) won’t replace expired or used codes.
• Always check the promo details and terms before redeeming.

Eligibility and Limits

• You must be enrolled in the All-New Globe Rewards program.
• To join, just tap Redeem Rewards in the GlobeOne app and hit Join Now.
• If you have multiple mobile numbers, the number used at the time of redemption will receive the code.
• Some offers can even be sent as a gift, so look for the Send as Gift option.

Weekly Redemption Limits   

Don’t Let Your Points Expire!

• Rewards points from the previous year expire the following year.
• Always check the Redeem Rewards section in the GlobeOne app to use them before they’re gone.

*Except those under All-New GPlan PLUS and Platinum Plans with non-expiring points. For more info about Rewards Forever, click here 

In the app, each reward includes:  

• Promo Description: What’s included in the treat.
• Validity Period: Until when you can redeem the reward.
• Eligibility: Which customers can avail.
• Terms and Conditions: Guidelines to ensure a smooth and hassle-free redemption.
• DTI Permit Number: Legal approval for the promo.

After redeeming, you’ll get a message from 4438 confirming your reward. It will also mention:  

• Instructions to check the View Voucher section in the GlobeOne app
• Code Validity: How long the code can be used at partner stores/website, or app. 
• Redemption Limitations: The number of times a code can be used.

Share Treats lets you send and redeem everyday treats through mobile gifting.

To use your code:

1. Redeem via the GlobeOne app and check your 4438 confirmation.
2. Show the code to the store staff (you can display, print, or read it aloud).
3. Use it before it expires (usually within 60 days).

Some reminders:

Treat Code Basics

• Each code is unique and tied to a specific item or amount.
• It’s valid for one-time use only.
• No change will be given if the full value isn’t used.
• If your purchase exceeds the code value, just pay the difference.

Gifting and Sharing

• You can forward or gift your unused treat code to someone else.
• The recipient is responsible for keeping the code safe and secure.
• Only present the code when ready to redeem it at the store.

Where and How to Use

• Valid for dine-in and takeout only (not valid for Drive-Thru, Delivery, or Kiosks).
• Add-ons and upsizes are not allowed with treat codes.
• If the store’s validation system is offline, the code can't be used until the system is back online.

Redemption Rules

• For Jollibee and McDonald’s, you can use up to three (3) treat codes per transaction.
• Multiple redemptions per day are allowed (excluding BUY or Points-as-Cash redemptions).

Your Privacy Is Safe

• Stores will only collect the treat code for validation.
• Your personal details will not be shared.

Need More Help?

For concerns or assistance, reach out to Share Treats Support:

• Email: [email protected]
• Phone: (02) 8994-0446 (Monday to Friday, 10 AM – 5 PM)

Giftaway is a digital gift voucher with a unique code you can use to redeem a product, service, or store credit at selected partner stores or apps. 

To use your code:

1. Go to the GlobeOne app and check the View Vouchers section.
2. Tap SHOW CODE to reveal your eGift code.
3. Use the code at checkout on the partner’s app or website, or present it in-store at participating branches.
4. You can also tap the eGift link to open the redemption page directly in your browser or partner’s app.

Some reminders:

Treat Code Basics

• Each eGift code is unique and tied to a specific item or amount.
• Valid for one-time use only.
• No change will be given if the full amount isn’t used.
• If your purchase exceeds the code value, you’ll need to pay the difference.

Gifting and Sharing

• You may forward or gift your unused eGift code to someone else.
• The recipient is responsible for keeping the code secure.
• Only share the code when you're ready to redeem.

Where and How to Use

• Redeem by copying the voucher link from View Vouchers in the GlobeOne app or by tapping the eGift link.
• Use the code as a promo code at checkout (online) or present it in-store at participating branches.
• If the partner store’s system is offline, the voucher can’t be processed until it’s back online.

Redemption Rules

• Only one (1) voucher code may be used per transaction.

Need More Help?

For concerns or assistance, contact Giftaway Support:

• Email: [email protected]

Terms and conditions of Globe and Giftaway apply.
 

If your Globe Rewards redemption isn’t working, here are some things to check:

• The code has expired or already been fully redeemed.
• The offer is outside its redemption period or has limited slots.
• You're not yet enrolled in the All-New Globe Rewards program.
• You’re trying to redeem outside the GlobeOne app.
• Your GlobeOne app is not updated—install the latest version to access new features and rewards.
• Your internet connection isn’t stable, so try again when you have a better signal or data.
• You don’t have enough points to claim the offer.
• The offer may be temporarily unavailable due to high demand.

Some reminders:

• During Flash Deals, only Flash Deal offers will show up. Check back after the promo ends for regular offers.
• Some partner offers have eligibility rules (e.g., account type restrictions).
• If you deleted the 4438 confirmation message or missed the code, just check View Vouchers in the GlobeOne app.

Need More Help?  

Tap the HELP icon in the GlobeOne app, or contact the partner’s support team for further assistance.