1. Restart your mobile phone by turning it off and on.

2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection.

3. To text, you need to have enough load or registered to a text promo. To reload or register to a promo, you may visit the GlobeOne app or https://www.globe.com.ph/prepaid/promos to know which promos you can register to.  Make sure you have at least P1.00 for local texts or at least 10 pesos for international texts.

4. If you don’t have enough prepaid balance, please reload your prepaid account or register to a text promo before making an outgoing text. To reload or register to a promo, you may visit the GlobeOne app

5. Make sure airplane mode is turned off.

6. Check your phone settings. Message Center number should be +639170000130. Message inbox memory should not be full.

7. If you’re trying to send an international text, check that you're using the correct country code and phone number format. Correct format should be "+" country code + are code/access code + phone number.

8. If you’re trying to send a text within the Philippines, please check your recipient number. Format should be the 11-digit number. Example: 09171234567

9. Insert your SIM card into another phone (it can be a Globe-issued phone or an open line phone). If your Globe SIM gets to send a text, your phone may be defective. Please have it checked at an authorized service center near you.

10. Insert a different Globe SIM card to your own phone. If the other Globe SIM gets to send a text, your SIM card may be defective and may be subject for replacement. You can go to the nearest Store to replace your SIM. Don't worry your number will be retained.

Remember, Globe will never ask for your One-Time Pins or surrender your SIM. For your protection, please do not share this sensitive information to anyone.

If you’re still experiencing the same issue after performing these troubleshooting steps, send us a message.

1. Restart your mobile phone by turning it off and on.

2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection.

3. Make sure airplane mode is turned off.

4. Check your phone settings: Message Center number should be +639170000130. Message inbox memory should not be full. Delete some messages

5. Please check the sender number format. It should be 11-digit number or "+ or 00" + country code +area/access code + number.

Examples: 09171234567

+639171234567

00639171234567

6. Insert your SIM card into another phone (it can be a Globe-issued phone or an open line phone). If your Globe SIM gets to receive a text, your phone may be defective. Please have it checked at an authorized service center near you.

7. Insert a different Globe SIM card to your own phone. If the other Globe SIM gets to receive a text, your SIM card may be defective and may be subject for replacement. You can go to the nearest Store to replace your SIM. Don't worry your number will be retained.

Remember, Globe will never ask for your One-Time Pins or surrender your SIM. For your protection, please do not share this sensitive information to anyone.

If you’re still experiencing the same issue after performing these troubleshooting steps, send us a message.

1. Restart your mobile phone by turning it off and on.

2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection.

3. To make a call, you need to have enough load or registered to a call promo. To reload or register to a promo, you may visit the GlobeOne app or  https://www.globe.com.ph/prepaid/promos to check call promos you can register to.  Make sure you have at least P7.50 for local calls or at least P20 for international calls.

4. If you don’t have enough prepaid balance, please reload your prepaid account or register to a call promo before making an outgoing call. To reload or register to a promo, you may visit the GlobeOne app.

5. Make sure airplane mode is turned off.

6. Check your phone settings. Call Barring should not be active and Fixed Dialing should be deactivated.

7. you’re trying to dial an international number, check that you're using the correct country code and phone number format.

Note: Correct Dialing procedure "+" country code + area code/access code + phone number. Example for USA: +1 907 1234567.

8. If you’re calling a toll number, check if the number is part of the Toll number series.

1. Restart your mobile phone by turning it off and on.

2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection.

3. Make sure airplane mode is turned off.

4. Check your phone settings. Call Barring should not be active and Fixed Dialing should be deactivated.

5. Please check the caller dialing procedure. Format should be 11-digit number or "+ or 00" + country code +area/access code + number.

Examples: 09171234567

+639171234567

00639171234567

6. Insert your SIM card into another phone (it can be a Globe-issued phone or an open line phone). If your Globe SIM gets to receive a call, your phone may be defective. Please have it checked at an authorized service center near you.

7. Insert a different Globe SIM card to your own phone. If the other Globe SIM gets to receive a call, your SIM card may be defective and may be subject for replacement. You can go to the nearest Store to replace your SIM. Don't worry your number will be retained.

Remember, Globe will never ask for your One-time Pins or surrender your SIM. For your protection, please do not share this sensitive information to anyone.

If you’re still experiencing the same issue after performing these troubleshooting steps, send us a message.

1. Restart your mobile phone by turning it off and on.

2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection.

3. Please check your prepaid balance. You can do that via the GlobeOne app available to download from Google Play or App Store. You can also check your balance by dialing *143# for FREE on your Globe mobile phone. Minimum balance is 5.00.

4. To access the internet, you need to have enough load or registered to a data promo. To reload or register to a promo, you may visit the GlobeOne app.

5. Make sure airplane mode is turned off.

6. Manually set your phone's preferred network type to LTE/3G/2G (Auto). Go to phone settings, choose mobile network then set preferred network type.

7. Insert your SIM card into another phone (it can be a Globe-issued phone or an open line phone). If you will be able to connect to the internet, your phone may be defective. Please have it checked at an authorized service center near you.

8. Insert a different Globe SIM card to your own phone and check if it will get signal. If the other Globe SIM gets to connect to the internet, your SIM card may be defective and may be subject for replacement. You can go to the nearest Store to replace your SIM. Don't worry your number will be retained.

Remember, Globe will never ask for your One-Time Pins or surrender your SIM. For your protection, please do not share this sensitive information to anyone.

If you’re still experiencing the same issue after performing these troubleshooting steps, send us a message.

1. Restart your mobile phone by turning it off and on.

2. Switch off your mobile phone and remove the SIM and battery pack for about 30 seconds, then return it to refresh the network connection.

3. Make sure airplane mode is turned off.

4. Manually set your phone's preferred network type to LTE/3G/2G (Auto). Go to phone settings, choose mobile network then set preferred network type.

5. Insert your SIM card into another phone (it can be a Globe-issued phone or an open line phone). If your Globe SIM gets a signal, your phone may be defective. Please have it checked at an authorized service center near you.

6. Insert a different Globe SIM card to your own phone and check if it will get signal. If the other Globe SIM gets a signal, your SIM card may be defective and may be subject for replacement. You can go to the nearest Store to replace your SIM. Don't worry your number will be retained.

Remember, Globe will never ask for your One-Time Pins or surrender your SIM. For your protection, please do not share this sensitive information to anyone.

If you’re still experiencing the same issue after performing these troubleshooting steps, send us a message.

1. If you have an active promo which you can’t use, check your promo status via the GlobeOne app available to download from Google Play or App Store. You may also do troubleshooting for your concern: call, text, and data.

2. If you can’t register to a promo, perhaps your subscription cannot be processed at the moment because of the number of users currently registered to the promo. We suggest you try again at a later time.

3. You might already be registered to the promo, and an error just occurred when receiving the confirmation message. When registering to a promo, we suggest that you use the GlobeOne app here. You can also check your promo subscription status via the GlobeOne app

4. There are some promos that cannot be active at the same time. Please wait for your current subscription to expire before registering again.

5. Double check if you have enough balance to register to the promo. You can also check your balance by dialing *143# for FREE on your Globe mobile phone. Take note that there are some promos that require maintaining balance. You may visit www.globe.com.ph/help to know which promos have this requirement.

6. There are Globe promos that are available to Postpaid users only and not to Prepaid customers. Check first if the promo is available to all Prepaid customers. To check out our newest promos, download the GlobeOne app, or visit https://www.globe.com.ph/prepaid/promos

7. You might have entered an incorrect promo registration keyword when you subscribed via 8080. Kindly send the right keyword to the right access number. You may check the correct keywords and other info by visiting  www.globe.com.ph/help.

If you’re still experiencing the same issue after performing these troubleshooting steps, send us a message.