The NTC MC No. 01-05-2019 is a government mandate that outlines the rules and regulations for unlocking mobile phones and devices for Public Telecommunications Entities (PTEs).
For Globe Business Customers:
- The account holder can request unlocking as long as their subscription is out of contract and there are no remaining balances from their previous bill.
For Globe Postpaid Customers:
- There’s no need to request unlocking; devices will be automatically unlocked after the contract expires.
For Prepaid Customers:
- You need to provide the IMEI of your Globe-issued handset (from a prepaid phone kit) and have an active Globe mobile number.
For Globe Postpaid customers:
No request is needed. Your device will unlock automatically after your contract expires. Here’s how you can check if your device is unlocked:
- Insert a non-Globe SIM card into your device.
- Restart your phone.
- Ensure that your mobile data is turned on or you’re connected to Wi-Fi.
If you have any issues, visit a Globe store or reach out to Globe Telecom on Facebook Messenger for help.
For Globe Prepaid customers:
You can request unlocking at Globe stores, via the hotline, or online through Globe Telecom’s Facebook Chat.
For Globe Business:
You may forward your request for unlocking through:
- Our email: [email protected]
- Globe Business hotline: 02 7730 1288
We can unlock all Globe-issued devices, including handsets, tablets, and Tattoo stick/pocket Wi-Fi devices.
Yes, but if you request this, you will need to settle any pre-termination charges.
Yes, they can! You will need to provide the IMEI of the Globe-provided handset you received with your prepaid phone kit and an active Globe mobile number.
The IMEI, or International Mobile Equipment Identity, is a unique serial number found as a sticker on your device's box and back part.
Unlocking will happen for both SIM slots at the same time.
You may visit any one of our stores in these locations:
| Region | Globe Store |
|---|---|
| Northern/Central Luzon | Tuguegarao SM Cabanatuan SM Baguio Vigan SM Urdaneta SM Tarlac SM Pampanga |
| North GMA | SM Valenzuela SM North EDSA SM Masinag SM Marikina |
| South GMA | Alabang Town Center (ATC) SM Mall of Asia (SM MOA) SM San Lazaro SM Sta. Mesa |
| South Luzon | SM Sta. Rosa SM Dasmariñas SM Bacoor SM Batangas SM Lucena SM Naga SM Legazpi |
| Visayas | SM Cebu Tacloban SM Bacolod Dumaguete SM Iloilo |
| Mindanao | CDO Limketkai Gaisano Butuan Zamboanga Davao Abreeza SM General Santos |
- Ensure that the device you’re trying to unlock is Globe-issued.
- Check your IMEI or serial number:
- Option 1: Dial *#06# on your keypad to display your IMEI.
- Option 2: Go to your device settings and find the IMEI or serial number.
- Verify that your IMEI or serial number matches the one registered with your account.
Download GlobeOneWhat to Read Next
description here
Featured Article
The Ultimate Guide to GlobeOne App: Features & Benefits
Use the GlobeOne app to manage all your accounts easily. Track usage, pay bills, and enjoy exclusive promos in one place!
Featured Article
Step-by-Step: How to Register a New SIM Card
Did you recently switch to a new SIM? Don’t forget to register. Learn more about the law, what happens if you opt out, and how to register new SIM cards.