The NTC MC No. 01-05-2019  is the government mandate defining the rules and regulations on the unlocking of mobile phones and devices for PTEs (Public Telecommunications Entity).

For Globe Business customers, the account holder can request for unlocking provided that their subscription is already out of contract and has no remaining balance from the previous bill.

For Globe Postpaid customers, there’s there’s no need to request for unlocking. Devices will be unlocked after contract expiry.

For Prepaid customers,  the requirement for handset unlocking are the IMEI of the Globe-provided handset availed as a prepaid phonekit along with an active Globe mobile number.

For Globe Postpaid customers:

There’s no need to request for unlocking. Devices will be unlocked after contract expiry.

For Globe Prepaid customers:

The request can be made at Globe stores, hotline, and online through the Globe Telecom Facebook Chat. 

For Globe Business:

You may forward your request for unlocking through these two channels:

• Email us at [email protected]
• Call the Globe Business hotline at 02 7730 1288

We have unlocking processes in place for all Globe-issued devices. This includes handsets, tablets and tattoo stick/pocket Wi-Fi.

If you’ll request this, the unlocking of your device will be subject to settlement of pre-termination charges.

Yes, they can. The IMEI of the Globe-provided handset you availed as a prepaid phone kit and an active Globe mobile number would need to be provided upon request.

The IMEI, or International Mobile Equipment Identity, is your mobile phone’s unique serial number which can be found as a sticker on your device’s box and also at the back of your device.

Unlocking will be done for both slots at the same time.

You may visit any one of our stores in these locations:

Device unlocking is free of charge as long as you are out of contract. If you’re within contract, Globe will require you to settle pre-term fees.