Unlocking of Mobile Phones
The NTC MC No. 01-05-2019 is the government mandate defining the rules and regulations on the unlocking of mobile phones and devices for PTEs (Public Telecommunications Entity).
For Globe Business and Globe Postpaid customers, the account holder can request for unlocking provided that their subscription is already out of contract and has no remaining balance from the previous bill.
For Prepaid customers, the requirement for handset unlocking are the IMEI of the Globe-provided handset availed as a prepaid phone kit along with an active Globe mobile number.
For Postpaid and Prepaid customers:
The request can be made via Globe stores, hotline, and online through Gie of Globe on Facebook and Twitter.
You may forward your request for unlocking through these two channels:
- Email us at [email protected]
- Call the Globe Business hotline at (02) 730-1288
We already have unlocking processes in place for the following models:
- Apple handsets and tablets
- Samsung handsets
- Huawei handsets
- Lenovo handsets
- Nokia handsets
- Cherry Mobile handsets
Currently, we’re still working out support for the following:
- ASUS handsets
- Blackberry handsets
- Cloudfone handsets and tablets
- LG handsets
- Sony handsets
If you’ll request this, the unlocking of your device will be subject to settlement of pre-termination charges.
Yes, they can. The IMEI of the Globe-provided handset you availed as a prepaid phone kit and an active Globe mobile number would need to be provided upon request.
The IMEI, or International Mobile Equipment Identity, is your mobile phone’s unique serial number which can be found as a sticker on your device’s box and also at the back of your device.
Unlocking can only be done for both slots at the same time.
You may visit any one of our stores in these locations:
|North GMA||SM Valenzuela|
|SM North EDSA|
|Alabang Town Center (ATC)|
|SM Mall of Asia (SM MOA)|
|SM San Lazaro|
|SM Sta. Mesa|
|GLOBE HQ, Taguig|
|South Luzon||SM Sta. Rosa|
|SM General Santos|
We are currently working on the unlocking process for other types of devices and will comply with the mandate by its effectivity date.
No, device unlocking is free of charge.