To enjoy 5G roaming, make sure of the following:
- Your SIM is 4G/LTE
- The network mode in your phone setting is set to 5G
- If you're a postpaid customer, your data roaming and mobile data must be turned ON to automatically activate Roam Surf399
- If you're a prepaid customer, register to a Roam Surf promo via the GlobeOne app
- You're in a 5G-enabled area
Prior to your departure, check if your 5G device's frequency/network band is supported by the roaming partner in your destination country. You may also check your phone's frequency band from your phone manufacturer's website.
Upon your arrival abroad, you'll know you're in a 5G-enabled zone when you see the 5G icon displaying on your smartphone.
You'll be able to enjoy 5G roaming on your Roam Surf promo at no extra charge.
5G roaming won't interfere when you make IDD calls but your device will automatically shift its signal to 3G or 4G/LTE during a call and revert to 5G after.
Currently, our 5G-ready roaming partners are AIS Thailand, with N41 (2600MHz) frequency band; Du in UAE, with N41 (2600MHz) and N78 (3500MHz) frequency bands; Ooredoo in Kuwait, with N78 (3.5 GHz to 3.6 GHz) frequency band, Singtel in Singapore with N1 (2.1GHz), N78 (3.5GHz), and N257 (28GHz) frequency bands; CSL in Hong Kong with N78 (3.5Ghz), N79 (4.9GHz), and N257 (28GHz) frequency bands; Ooredoo in Qatar with N78 (3.5GHz) frequency band; STC in Saudi Arabia with N78 (3.5GHz) frequency band; Taiwan Mobile in Taiwan with N78 (3.5GHz), N257 (28GHz), and N28 (700 MHz) frequency bands, SKT in South Korea with N78 (3.5GHz) and N257 (28GHz); TIM in Italy with N78 (3.7 GHz) and N257 (26 GHz) frequency bands; AT&T in the USA with N5 (850 MHz); and Viettel in Vietnam with N41 (2600 Mhz) and N78 (3500 MHz) frequency bands.