*For VoWiFi only

To enjoy VoLTE and VoWiFi, you only need to check the following:

Device


Check if your device is capable of VoLTE and VoWiFi.

Sim


Enable VoLTE and VoWiFi on your Globe Postpaid SIM via GlobeOne app. Just go to Menu > Help & Support > Send Us Your Concern > Network Concern.

Coverage Area


Check if your area is covered by VoLTE.

Activate VoLTE and VoWiFi on your device with these simple steps.

Apple

STEP 1: Open “Settings.”

STEP 2: Choose “Wireless & Networks.”

STEP 3: Go to “Mobile Networks” and choose “VoLTE” or “WiFi Calling.”

Samsung

STEP 1: Open “Settings.”

STEP 2: Choose “Connections.”

STEP 3: Go to “Mobile Networks” and choose “VoLTE” or “WiFi Calling.”

Huawei

STEP 1: Open “Settings.”

STEP 2: Choose “Wireless & Networks.”

STEP 3: Go to “Mobile Networks” and choose “VoLTE” or “WiFi Calling.”

FAQ

How do I apply for VoLTE/VoWiFi?

Starting November 17,  we've started providing VoLTE and VoWiFi to eligible Globe postpaid customers.


If you're a Postpaid customer who's currently using an LTE SIM, a VoLTE or VoWiFi-capable device, and resides in or frequently visits the areas listed below, you may request for VoLTE activation via the GlobeOne app. Just go to Quick Actions > Help Center > Search for VoLTE > I want to activate my VoLTE/VoWiFi service >Raise a Concern. You may also visit any Globe store in the areas mentioned below or through Globe's official social media accounts.


AklanAntiqueBataanBatangas
BukidnonBukidnonCapizCavite
CebuDavao del Norte and SurGuimarasIloilo
LagunaMetro ManilaMisamis OrientalNegros Occidental
Negros OrientalNueva EcijaPampangaPangasinan
RizalSiquijorTarlacZambales

How will I know if I'm connected to VoLTE/VoWiFi?

To know if you're connected to VOLTE:

  • On Android phones, you should be able to see the VoLTE icon in home screen beside your cell signal bar.

  • On iPhones, you should be able to see LTE icon even during calls.

  • On Android phones, you should be able to see the VoWiFi icon beside your WiFi signal bar.

  • On iPhones, you should be able to see VoWiFi beside the Globe signal when you swipe down from the top and in your lock screen.

Will there be additional charges if I use VoLTE/VoWiFi?

We won't be charging additional fees for VoLTE. If you're registered to an unlimited call promo within Globe, you can also have unli VoLTE calls within Globe.


There won't be additional charges for VoWiFi either. These calls will be charged just like a regular call.

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