Globe has recorded an 18% decline in total fiber cut incidents in the first half of 2025 versus the same period last year, a direct result of its sustained network resiliency efforts, tighter security measures, and strengthened partnerships with communities and local government units (LGUs).
The improvement underscores the success of Globe’s Fiber Cut Task Force (FCTF), a cross-functional initiative launched in 2024 to address the rising number of fiber cuts that previously affected customer connectivity and experience.
“The improvements demonstrate Globe’s commitment to ensuring a consistent and reliable network for all our customers,” said Joel Agustin, Senior Vice President and Head of Service Planning and Engineering. “A reliable network is essential to support the country’s growing digital economy, and these results affirm that our proactive approach is delivering measurable results.”
Fortified Infrastructure, Proactive Maintenance
Since its inception, the task force has implemented key measures to prevent fiber disruptions, such as enhancing cable layout design methodology to ensure existing and upcoming aerial and underground fiber layouts are resilient against roadworks and external threats. Globe also rolled out infrastructure fortification projects, completing 1,500 kms of underground fiber facilities nationwide. This helped prevent more than 192 fiber cut incidents and network disruptions. Through its proactive preventive maintenance in high-risk or “chronic” grids, Globe was able to reduce up to 93% in recurring incidents across monitored areas.
Cable theft and pilferage remain the top causes of intentional fiber cuts. Globe has taken a two-pronged approach focused on community protection and partnership.
Through the CCTV deterrent program, live CCTV cameras were installed in theft-prone areas like Brgy. Tatalon, Quezon City, which led to an 80% drop in incidents, prompting expansion to other parts of Quezon City, Manila, Pasig, and Makati.
Globe also worked closely with local officials to roll out livelihood and wellness programs for communities previously vulnerable to cable theft, turning deterrence into sustainable community engagement.
“The telco landscape is shifting, and we need hyper-focused, proactive measures to safeguard our infrastructure,” Agustin said. “Our collaboration with the communities and LGUs, plus our preventive maintenance programs, are helping ensure a more stable, secure network for customers nationwide.”
Keeping Customers Connected
Beyond addressing theft and external factors, Globe continues to invest in network resiliency builds, which cover 1,200 wireless and broadband nodes and 1,600 kilometers of backbone fiber slated for underground migration.
These sustained efforts have helped maintain a consistent network, ensuring customers enjoy consistent connectivity across mobile, broadband, and enterprise services.
Globe remains focused on further strengthening its fiber network nationwide, combining engineering precision, community partnership, and proactive maintenance to build a network that keeps the Philippines connected and future-ready.
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