Free roaming support helps customers stay connected with loved ones following the powerful earthquake in eastern Indonesia
Globe is extending free call, text, and data services to customers in Indonesia following the powerful magnitude 7.7 earthquake that struck off Flores Island in the eastern part of the country, causing widespread damage and disrupting communities.
The earthquake triggered landslides and power outages and damaged homes and public facilities, while thousands of residents were displaced. Rescue and assessment operations remain underway in affected areas as authorities continue to respond to the disaster.
Through Alagang Globe, the company is providing customers currently in Indonesia with 15 minutes of incoming and outgoing calls, 15 texts to all networks, and 1 GB of data browsing valid for seven days at no extra cost. The support is intended to help customers reach their families and loved ones and share updates on their situation.
“During emergencies, staying connected becomes even more important, especially for Filipinos who are away from home. We want to help our customers in Indonesia reach their loved ones and maintain vital lines of communication during this difficult time,” said Paula Rivera-Castillo, Senior Director for International Business.
No registration is required. The free roaming package will automatically be provided to eligible Globe customers detected in Indonesia. Customers only need to connect to Globe’s roaming partners Telkomsel or Indosat and will receive a confirmation message once the package is active and ready for use.
To make a call, customers may dial “+” followed by the country code, area code, and telephone number, or “+” followed by the country code and mobile number. To send a text, customers should enter “+” followed by the country code and mobile number.
For the free 1 GB data allocation, customers may turn on mobile data and data roaming through their phone settings once the package is active. Postpaid customers are encouraged to switch on mobile data and data roaming only after receiving the activation message.
For additional information on Globe’s roaming services, visit globe.com.ph/international/roaming
Public Company Information:
PSE: GLO
