Globe is providing immediate relief and connectivity support to residents in Albay as Mayon Volcano remains under Alert Level 3, with ongoing volcanic unrest and intermittent eruptive activity as of Sunday, based on updates from the Department of Science and Technology-Philippine Institute of Volcanology and Seismology (DOST–PHIVOLCS).
Recent monitoring indicates continued effusive eruption, with lava flows, rockfalls, and the risk of pyroclastic density currents (PDCs or “uson”), including activity observed along the Mi-isi gully on the volcano’s southern slopes. Authorities continue to enforce safety measures in affected areas as communities remain on alert.
Globe’s network facilities remain unaffected, and services continue to operate normally in the area. The company has likewise activated its #AlagangGlobe initiative to ensure residents in high-risk and surrounding areas remain connected and supported.
Support for affected customers
Globe and TM subscribers in selected areas will receive free unlimited calls and texts to all networks, 100MB open access data for all apps, and additional 100MB for social apps such as Facebook and Viber for one day. While for broadband customers, Globe AT HOME Prepaid WiFi users will receive 5GB of open access data valid for three days, GFiber Prepaid users will receive a three-day promo extension, and GFiber Postpaid and Globe Postpaid customers in affected areas will be granted extended payment due dates. GFiber Postpaid customers will also get an additional 15GB valid for 15 days.
These measures aim to ensure continuous access to vital communication services for families, responders, and local communities.
Globe is also mobilizing its platforms to support relief efforts:
- Globe Rewards users may donate points via the GlobeOne app to Rise Against Hunger Philippines
- Donations may also be made through GCash to support ongoing relief operations
Relief support will be extended across key municipalities in Albay, including Camalig, Guinobatan, Jovellar, Daraga, Ligao, Tabaco, Malilipot, Bacacay, Sto. Domingo, Polangui, and Oas.
“Our priority is to help communities stay connected and supported, especially during times of uncertainty,” Globe Chief Sustainability and Corporate Communications Officer Yoly Crisanto said. “We continue to stand with Bicolanos and do our part to help them keep going.”
Globe will continue to monitor the situation closely and coordinate with authorities, ready to scale assistance as needed.
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