Globe has fully restored mobile and broadband services following disruptions caused by the recent Southwest Monsoon. Mobile services were affected across nine municipalities in NCR and two municipalities in Rizal, while broadband outages were reported across seven municipalities and cities in NCR. Technical teams remain on the ground to monitor network performance and complete work on the remaining affected lines as quickly and safely as possible.
Customer Support Through Alagang Globe
As communities recover from the impact of the Southwest Monsoon, Globe is extending support through Alagang Globe to affected customers in Bulacan, Pampanga, Bataan, Zambales, Pangasinan, La Union, Benguet, and Mountain Province. Globe Prepaid and TM customers in these areas are receiving free unlimited calls and texts to all networks, 100 MB of open-access data, and an additional 100 MB for Facebook, Viber and other apps, valid for one day. Globe Postpaid customers are also being given extended payment due dates.
For broadband customers, eligible Globe AT HOME Prepaid WiFi users receive 5 GB of free open-access data valid for three days, while GFiber Prepaid customers are given a three-day promo extension. GFiber Postpaid customers receive 15 GB of free data valid for 15 days, along with extended payment due dates.
Helping Communities Recover
Customers who wish to help affected communities may donate their Globe Rewards points to Ayala Foundation through the GlobeOne app. Donations may also be made to Ayala Foundation through GCash to support ongoing relief efforts.
Globe will continue to monitor network conditions and provide assistance in affected areas as restoration and recovery efforts continue.
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