Help & Support

Check out how to load Globe At Home Prepaid WiFi promos and watch your favorite shows non-stop. Sulit na ang internet mo sa bahay!

Getting a postpaid plan? Find out what’s a promo pack, how to apply for a new line and renew your contract with ThePLAN or ThePLAN PLUS.

Read about priority network, All-Month Surfing, and Thea, the Digital Assistant, with ThePLATINUM Plan.

Know more about unlocking your mobile phones and devices following the directive from the National Telecommunications Commission (NTC).

Our Privacy Policy outlines our policies in relation to the collection, use, and protection of your data to provide you with a wonderful experience.

Learn how to protect yourself from unexpected browsing charges with Surf Alert, how much it costs and how to activate it.

Know Globe’s official social media accounts and apps and find out if the page you’re viewing is a legit Globe page or not.

Curious about mobile number portability? Read about what Globe’s been doing to support this government directive.

The upcoming Alanis Morissette “2020 World Tour” in Manila has been officially postponed due to the ongoing COVID-19 outbreak.

To help make contactless payments from the safety of their home, Globe initiates the creation of GCash accounts for customers who still don’t have the app.