I can't receive any incoming calls. What should I do?
First, check if your telephone has a dial tone. If you can't hear any dial tone, check your cable wire connection up to telephone line socket and make sure there are no loose connections. Also ensure that the line cord is properly connected to your handset.
If your phone has a dial tone, try checking the ringer volume. Adjust the ringer volume and place it in the middle portion or higher.
I've checked both the dial tone and the ringer, but I still can't get incoming calls.
Maybe your call forwarding feature is currently enabled. If this is so, try to disable it and observe if there will be any changes. If you don't have a call forwarding feature, just try checking if the calling party is Local, International, or NDD.
What will I do next after checking the calling party?
If the calling party is from an international location, check the caller's dial procedure and carrier abroad. This is because there is a possibility that the carrier of the caller is not interconnected with Globe Landline.
If the calling party is from a local area, verify if your caller is outside the local area or is using a mobile phone. If outside the area/NDD, validate with him/her if he/she is using the correct area code.
It may also be possible that the signal is weak due to location. So if your caller is using a mobile phone, ask him/her to move to an area with a better signal.