Eight-digit Number Format for Landlines and DUO FAQs

What is the NTC Memorandum Circular 10-10-2017 about?

The National Telecommunications Commission (NTC) has ordered all telecommunications companies in the Philippines to migrate all telephone numbers with "02" area code from the existing 7-digit format to an 8-digit format, on March 18, 2019.

To view the NTC memo, click here.

Are all telecommunications companies in the Philippines complying with the new directive?

All telecommunications companies in the Philippines are covered by the NTC directive.

Which customers are affected by the memorandum? Will this affect my number if I'm outside the (02) area code?

The NTC memorandum circular applies to all telephone numbers within the specified area code “02.”

Customers outside these (02) area codes aren't covered by the NTC memo and will continue to use their existing 7-digit number format.

Why are we migrating to an 8-digit numbering format for telephone numbers within the (02) area code?

This is to address the insufficient number of assignable exchange codes.

What is a Public Telecommunications Entity (PTE) identifier?

A Public Telecommunication Entity (PTE) identifier is a prefix assigned by the NTC to a particular telco/service provider to preserve order and quickly identify to which company a number belongs.

NTC has assigned the following Public Telecommunications Entity (PTE) identifiers:

Identifier Company
3000-YYYY to 3499-YYYYBayan Telecommunications, Inc.
7XXX-YYYYGlobe Telecom, Inc/Innove Comm Inc.
5300-YYYY to 5799-YYYYETPI/Telecomm Tech Phils Inc.
6000-YYYY to 6699-YYYYABS-CBN Convergence, Inc.

When will the migration to an 8-digit number format happen?

The scheduled migration as agreed amongst NTC and the telecom providers is set on March 18, 2019, from 12:01 AM - 5 AM.

What will happen during the migration? What services will be affected?

On March 18, 2019, from 12:01 AM - 5 AM, incoming and outgoing calls will temporarily be unavailable for all telephones numbers within the (02) area code. Specifically, the voice services for landline, voice over IP (Internet Protocol), Super Home Phone, DUO and emergency numbers will be affected during this period.

Internet connection will remain uninterrupted.

How will Globe inform their customers of this change?

Globe will make use of the following channels - hotline, social media, media announcements, email, and text - to generate an awareness campaign  to the general public at least 3 months before the migration.

Will # number services be affected? What about international/domestic toll-free services?

All telephone numbers using the #XXXXX as its dialing pattern won't change. The same goes for all international/domestic toll-free numbers using 1800-xxx as its dialing pattern.

Would there be any changes that need to be made on our PABX System when this is implemented?

Yes, there is.

  • If your PABX is managed and maintained by Globe, we'll be in touch with you.
  • If your PABX isn't managed and maintained by Globe, we'll share the configuration details with you.

My old number is in my business cards, flyers, marketing materials. How will I inform my customers/friends about the new number?

The new number will be implemented on March 18, 2019. We're informing you ahead of time so you can update your contact materials in time for the change and inform those within your personal and professional circle accordingly. Also, effective March 18, 2019, those who will call your old number will be able to hear an in-call voice recording on how to properly get in touch with you.

Will this affect my "special/golden" number?

Since this is a government mandate, all "golden and special" numbers in the (02) area code will follow the new number format.

I want to complain about this government mandate, where can I send my formal complaint?

This mandate was given by the National Telecommunications Commission, any complaints regarding this can be emailed to them directly at [email protected].