New GlobeOne app

What is the New GlobeOne app?

New GlobeOne is your new digital companion and soon will be the primary app to manage your accounts.


The app is still a work in progress as other features are still being built. For features and concerns that are not yet available in the New GlobeOne app, you may still continue to use the old GlobeOne, TM app or Globe At Home app.

What's the latest feature available in the New GlobeOne app?


Globe Postpaid and Globe At Home Postpaid customers may already view their bills and account details, transact bills payment on top of the already available Rewards features.


Other features that’s available are the following:

FeaturesPrepaid MobileTMHome Prepaid WifiPostpaid MobileGlobe At Home PostpaidSG PrepaidSG PostpaidEG Postpaid

Buy Load/Promo GCashCC/Debit Card

Available

Available

Available

N/A

N/A

Available

N/A

N/A

Buy Load/PromoCharge to Load GCashCC/Debit CardAvailableAvailableAvailableNot AvailableNot AvailableAvailableAvailableAvailable

View *Data, Content, Call, Text Usage Status


*The app will show the date and time of the data utilization. For a more accurate view of your data allocation, pull down to refresh your dashboard or check back 30 minutes after your last usage.

Available


Available

Available

Available

N/A

Available

Available

Available

Loan Load/Promo

Available

Available

Available

N/A

N/A

Available

N/A

N/A

Online Payment or promo via Credit Card/Debit Card, Gcash and Charge to Load

Available

Available

Available

Available

Available

Available

Available

Available

View historical transactions (load, data, promos, calls, text)Coming soon!Coming soon!Coming soon!N/A
N/A
Coming soon!N/A
N/A

View bills statement and payment (Official Receipt)

N/A

N/A

N/A

Available

N/A

N/A

Available

Available

Ask HelpAvailableAvailableAvailableAvailableAvailableAvailableAvailableAvailable

Pay bill

N/A

N/A

N/A

Available

Available

N/A

Available

Available

Freebies and Gifts

Available

Available

Available

Available

Available

Available

Available

Available

Content Subscription

Available

Available

Available

Via Rewards Redemption

Via Rewards Redemption

Available

Available

Available

Exclusive Promos

Available

Available

Available

Via Rewards Redemption

Via Rewards Redemption

Available

Available

Available

Other functionalities are currently being built and soon will be readily available. You may still continue to raise the following requests through the old GlobeOne, TM app or Globe At Home app:


GlobeOne/TM app:

  • Account Modification Requests
  • Reconnection Request
  • Report a Concern


Globe At Home app:

  • Add Volume Boost (for Globe At Home customers only)
  • Book a Repair Technician (for Globe At Home customers only)
  • Request Transfer of Location
  • Upgrade Plan
  • Report a Concern

How can I register to the New GlobeOne?

You may Log-in or Create a New account by using an email address or third-party credentials such as Gmail, Facebook, Apple ID and Yahoo Mail. If the email address on your social media account is also the same email address used to register to the app, you’ll be asked to verify that account.


When adding an account, New GlobeOne will send an OTP via text to the number being enrolled.


For existing New GlobeOne app users, tap the login button and use your existing and valid email address. Please note that even if you're already registered to the current GlobeOne app, your enrolled accounts won’t automatically be added to your account list.


For Globe At Home Prepaid, no need to do OPT, just enter HPW number and Sim Serial Number. However, if you're using the following modems listed below, just connect to the Prepaid WiFi and it will automatically register the account in the app. In case you are having trouble entering it, you can still do manual sending of OTP through the modem.

  • Huawei 2CA/LTE modem using Android Device
  • Huawei B310as - 938 using Android and IOS Device
  • S10G Modem using Android and IOS Device
  • Home Prepaid WiFi Tozed ZLT-P25/Fendi Modem using Android and IOS Device


For Globe Prepaid/TM users:

  1. Download and Open the New GlobeOne app
  2. Go to Account then click + Add
  3. Choose MOBILE when adding a Globe Prepaid /TM number
  4. Enter the mobile number and click Next  
  5. Enter a One Time Pin that is sent to your mobile number for verification within 5 minutes. If expired, you may request to resend the OTP code. “I’ll do it later”button will bring you back to the dashboard.
  6. After entering OTP, confirm the account by tapping Add account. 
  7. You can also personalize and change the default name, Account 1, to your nickname by selecting the Edit Icon.
  8. After assigning name, click “Add Account” at the bottom to apply edits
  9. Upon confirmation, you’ll be redirected to the App landing page where your account details will appear.It will also display the other accounts you’ve enrolled on the app. 
  10. Explore and discover all the features of the app such as manage accounts, buy load or promos and more!


For Globe Postpaid users:

  1. Download and Open the New GlobeOne app
  2. Go to Account then click + Add
  3. Choose MOBILE when adding a Globe Postpaid number
  4. Enter the mobile number and click Next  
  5. You need to enter a One Time Pin that is sent to your mobile number for verification within 5 minutes. If expired, you may request to resend the OTP code. I’ll do it later button will bring you back to the dashboard.
  6. After entering OTP, confirm the account by tapping Add account. 
  7. You can also personalize and change the default name, Account 1, to your nickname by selecting the Edit Icon.
  8. After assigning name, click “Add Account” at the bottom to apply edits
  9. Upon confirmation, you’ll be redirected to the App landing page where your account details will appear.It will also display the other accounts you’ve enrolled on the app.  
  10. Enjoy and use the app as your digital kit for your Globe needs!


For Home Prepaid WiFi users:

There are 2 ways you can add your account:

  • Add account using SIM Serial Number
    • Download and Open the New GlobeOne app
    • Go to Account then click + Add
    • Choose BROADBAND and enter the Home Prepaid WiFi number
    • Enter the mobile number and click Next
    • Your SIM serial number will be asked. Enter SIM SN and tap “Next” to proceed. If it’s the incorrect SIM Serial Number, you can try again or do it manually. To know where you can locate your SIM Serial number, tap Find SIM number and it will show where you can find the series.
    • Nominate a nickname and tap Add Account” button to confirm 
    • Upon confirmation, you’ll be redirected to the App landing page where your account details will appear. It will also display the other accounts you’ve enrolled on the app. 
  • Add account via OTP
  • Download and Open the New GlobeOne app
  • Go to Account then click + Add
  • Choose BROADBAND and enter the Home Prepaid WiFi number
  • Enter the mobile number and click Next
  • Tap Add HPW using my modem OTP then enter the Home Prepaid WiFi number
  • To show the location of the Home Prepaid WiFi number, tap Find my HPW number
  • After nominating a Home Prepaid WiFi number, tap the Next button to proceed with the OTP.
  • Enter OTP and tap on the Go to my modem inbox to proceed


Steps to follow in your modem dashboard:

  • Enter user and password, then tap Log-in and select SMS. To show the location of your username and password, tap the Find username and password
  • Check message with your OTP Open message on the OTP
  • Open the message then copy the OTP. 
  • Tap X to close so you can go back to the New GlobeOne app


Upon going back to the New GlobeOne app:

  • Enter the OTP.
  • Nominate a nickname then  tap + Add button to confirm  additional number
  • Upon confirmation, you’ll be redirected to the App landing page where your account details will appear. It will also display the other accounts you’ve enrolled on the app.


For Globe At Home users:

  1. Download and Open the New GlobeOne app
  2. Tap the Add + account button. 
  3. Choose the BROADBAND then enter Globe At Home Postpaid number or account number. 
  4. Tap the Next to proceed.
  5. Select the mode of verification.
  • Send OTP via Mobile number Email address
  • Answer Security Questions
  • Send OTP via Mobile number Email address:
    • Check the mobile number or the registered email where OTP code was sent.
    • Enter the OTP on the app
    • You will be redirected to the account confirmation screen where you need to tap the “Confirm account” button.
    • Upon confirmation, you’ll be redirected to the App landing page where your account details will appear. It will also display the other accounts you’ve enrolled on the app. 
    • Answer security questions was selected, follow the steps below:
  • Answer Security Questions
  • Answer the question correctly and tap the “Next” button
  • You’ll be redirected to the account confirmation screen where they need to tap the “Confirm account” button.
  • Upon confirmation, you’ll be redirected to the App landing page where your account details will appear. It will also display the other accounts you’ve enrolled on the app


Notes: 

  • If mobile number and/or email address is not registered or Globe At Home accounts are using Landline only, registration and verification can be done using the Answer Security Questions option
  • If Globe At Home account  is with less than 30 days tenure, you can add your account via  OTP option only.
  • Registration using a Bayantel account is not yet available in the New GlobeOne app
  • Globe At Home Postpaid customers may also now redeem Rewards

I'm already registered to your current GlobeOne, can I use my credentials in signing in to the New GlobeOne app?

Yes. You can sign in to the New GlobeOne app using your existing GlobeOne credentials. Your previously enrolled accounts in GlobeOne won’t display in the New GlobeOne so you'll have to add these accounts manually.

Can I already use the New GlobeOne app to pay?

Absolutely! You can view your bills payment details in the app as well as pay using our online payment channels (GCash/ Credit Card/Debit Card).


 The following are readily available:

  • Current bill amount.
  • Advance amount paid (if any).
  • Bill due date.
  • Notification if your bill is overdue, will be due soon, already paid, or the account is disconnected.
  • Mobile Postpaid Bills payment details (Official Receipt) and statements can be viewed up to the last 24 months ( For beyond 24 months, you may use the GlobeOne app or send us a message at  m.me/globeph) This will feature will soon be available to Globe At Home customers

Note:

  1. Temporary disconnection status due to lost SIM/out of the country for Globe Postpaid or Transfer of location for Globe At Home will be included soon.
  2. For Bills payment, once you have completely paid your bill, you can no longer see the current bill statement. For Postpaid Mobile however, you can still view the bills payment (Official Receipt) and bills statement in the history page. For Globe At Home, you can view your previous bill using the old GlobeOne app.

Can I download a copy of the Official Receipt from the previous paid bill?

As of today, Globe Postpaid, Platinum, SG Postpaid, Postpaid MyFi customers can download OR. For more than 24 months OR copy requests and for Globe At Home, SG Broadband, EG Corp Indiv customers,  you use the GlobeOne app or send a request at m.me/globeph


Note that Your first download of your OR serves as your original receipt. For succeeding monthly billing statements, ORs will be considered as a reprint copy. The app will notify the user that the copy is a reprinted OR.

Where can I check/edit my plan details?

Go to the main page of your account details then tap "View Details". It will show your plan details, personal information, and Address. If you wish to change any details, kindly message us at m.me/globeph and we'll be glad to assist you with your request.

Why can't I access the New GlobeOne app?

Make sure you have a stable internet connection when using the app.

What phone version should I use for iOS/Android?

You can use iOS 14.0 and above and 5.0 and above for Android. For Huawei users, you can download the app in App Gallery with no minimum version requirements.


For those who are unable to download the New Globeone app, you may still redeem and use your points via *143# or the current GlobeOne app.

Can I use the New GlobeOne for free, without data charges?

For now, charges will apply but we assure you that the app uses minimum data only. We will soon notify you when you can use the app for free.

Can I use my Globe At Home app log-in details in the New GlobeOne app?

No. When you use New GlobeOne, you should create a new account and enroll your Globe At Home Prepaid number/s. You can still continue to use your Globe At Home app and view your Globe At Home promo status via the New GlobeOne app.

What should I do if I encounter an error when registering my Home Prepaid WiFi account?

You can still register your Home Prepaid WiFi account manually through OTP by tapping "Try adding account manually" in the error notification page. Retrieve your OTP through the Home Prepaid WiFi Dashboard menu. Check your Inbox and use the OTP sent to register your account. You can access the Home Prepaid WiFi inbox by tapping "Go to my Modem Inbox".


To know your username and password:

For Home Prepaid WiFi number

  • In the page where you are entering the Home Prepaid WiFi Number, tap "Find my HPW number". The app will show instructions on how to find your Home Prepaid WiFi number.


For Home Prepaid WiFi modem username & password

  • In the page where you are entering the modem username and password, tap "Find my username and password". App will show instructions on how to find the modem's username and password.

What do I do if I'm receiving error messages and can't receive the OTP?

Don't worry, just click on 'Send me a New Code'. After 6 incorrect OTP input attempts your  account will be locked out and you may retry after 24 hours. Please make sure not to share your OTP/PIN to anybody.


If you tried to log in but got the following error messages:


Too many login attempts:

The system will only allow up to 3 logins at a time, whether the logins may be correct or incorrect.


You may wait for at least 30 minutes to try signing-in again. If the same issue occurs, you may reset the password. To reset, just click on Forgot Password Nominate registered email, then an email will be sent to the nominated email address. Clink the link to reset the password. A screen for new password nomination will be shown. Put a new pass and click "Confirm". Please do not share your password to anyone else.


"Invalid email format"/ Incorrect password / PIN:

Kindly make sure that the user entered the correct password/pin or email address.


Server error:

Uninstall then install the latest version of the app.


If you can't find the app after opening a 3rd party application, you may restart the app and clear the application cache.


If it's continuously loading upon using the app. You may uninstall the app and install the latest version. Also, make sure to clear the cache prior to re-opening the app.

I'm a Home Prepaid WiFi user and unable to activate my free 10GB in the New GlobeOne. What should I do?

Make sure that your Home Prepaid WiFi SIM is inserted in the modem and your device is connected to its WiFi. The 10GB freebie will be automatically sent to your account once you access any browser or use the internet connection. A text notification will be sent once you receive the freebie.

Why is nothing happening when I click on the "Buy Load" button?

Please check your internet connection, and access the New GlobeOne again. You may 'Buy Load' within the New GlobeOne by clicking on the 'Buy Load' button in the Dashboard. If nothing happens after clicking the 'Buy Load' button in the Dashboard, re-open the app. Please note that as of the moment, the available payment options are GCash and Credit/Debit card.

What should I do if I tried to pay with a credit/debit card but got the following error messages: "It wasn't processed/Please contact your issuing bank."?

Please make sure that you have enough credit limit or account balance before making a payment. Contact your issuing bank if the issue persists.

I'm adding my Postpaid account but I keep on receiving, "We're sorry about that"

You can simply tap the "Go Back" button and retry. If it still doesn't work, you may exit the app then try again. Our team is already working to fix error prompt as soon as possible.

Can I delete an account I registered via the app?

Yes. To remove or delete an account, tap the Globe Account you want to be removed. You will then be directed to the account details page. Tap the Edit Icon found in the right top portion of the screen. Tap "remove this account" to proceed. You can create another New GlobeOne app Account in the login page.

Where can I report in case I have a concern regarding the details of the bill statement/payment?

Under the history page of the bill statement/payment tab, a "Ask for help" button is readily available. Tap the button and you’ll be redirected to the Globe messenger who will assist you with your concern.

In case I'm having trouble with my app connections/transactions and accidentally close the page while paying, whom can I coordinate to ask for assistance?

If you accidentally closed the page while the payment was being processed, the transaction will most likely push through. Kindly check your GCash or bank account if no deduction was made. If none, you may try again.


You may coordinate with others channels of Globe such as Gie of Globe in FB Messenger. For your payment issues, please contact GCash/bank support hotline to assist you.

Why am I seeing a page stating "we'll be back soon" or the page is currently down?

The page you are seeing is called a maintenance page. This is being used when a specific page of the app is currently being fixed or updated. Rest assured that this is only temporary and will be removed once the page or service is up.

Where can I raise a concern or report?

You may send us a message at m.me/globeph or use the Help/Support button using our GlobeOne app. 

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