GlobeOne FAQs

What is GlobeOne?

GlobeOne is intended to be the digital companion for all your Globe needs. It allows you to monitor all your Globe accounts, be it Postpaid, Prepaid/TM or Broadband.


With GlobeOne, you’ll be able to track your usage and bill, request for service modification and pay your bill.


For now, only Postpaid, Prepaid and TM customers can use the first beta release of GlobeOne. In the coming months, this will also become available to Globe At Home customers as features are continuously added.

How can I access the new GlobeOne?

The (new) GlobeOne is both accessible via web and app; via web at www.globe.com.ph/globeone and via app by downloading it at AppStore and Play Store.


When adding an account, GlobeOne will send a one-time PIN via text to the number being enrolled. Just key in the PIN within the duration stated in the text.

I’m already registered to MyAccount; can I use my MyAccount credentials in signing in to GlobeOne web and app?

Yes. You can sign up for the new GlobeOne web and app using your existing MyAccount credentials.


Your previously enrolled accounts in MyAccount won’t display in GlobeOne so you’ll have to add these accounts again. 

What requests can I submit through the new GlobeOne?

You can make the following requests through the new GlobeOne:

TransactionNew GlobeOne web and app
Add and manage multiple accounts 

Yes

(includes Globe myBusiness and Globe Business Indiv and Managed Accounts)

View amount to pay and due dateYes
View data usageYes
(displays freebies as well)
View excess usage (unbilled) and details
Yes
View credit limit
Yes
Monitor spending limit
Yes
View DUO number (if applicable)
Yes
Link to paybill
Yes (fields now auto-populate)
View bill and payment history
Yes
View plan details and cut-off date
Yes
View contract expiry date
Yes
Subscribe to promos
Yes
View rewards pointsYes
View and download bills (current up to past 12 months)Yes
Request for increase of credit limitYes
Enroll in Paperless BillingYes
Display PUK codeYes
Request for temporary disconnection of lineYes
Request for billing statement (Beyond 12 months)Yes

Why can’t I add my Load Tipid Plan /myStarter Plan numbers in GlobeOne?

For now, enrollment is open to Globe Postpaid, Prepaid, and TM accounts. You may enroll / add your Load Tipid Plans and myStarter Plans in the coming months. Don’t worry, we’ll definitely notify you through GlobeOne.

In case nothing still happens after I follow your troubleshooting steps, what should I do?

Kindly email the details of your concern to [email protected]

Can I use my rewards points to redeem items via GlobeOne?

Yes, you may. You’ll find below telco offers displayed in GlobeOne; just click the offer whose required points for redemption corresponds to your points balance.


  • GoSURF15
  • GoSURF50
  • AddSURF99
  • PT50

I received an email from you last Sept. 6 and 9 - what was that about?

Realizing the need for improvements, our login page underwent an upgrade to enhance security and better protect your privacy.


Our email notified you about this and asked you to reset your password before logging in again to GlobeOne on September 9, 2019.

So far I’ve received three emails from you, asking me to reset my password and now to create an account. Which should I follow?

If you haven’t yet reset your password or created an account, please follow the latest email reminder that will give the final set of instructions for those who use their social media account to log in, and those who use their email address for signing in.


Once you’re signed in, your previously enrolled accounts will be waiting for you inside GlobeOne. Also, you can now use these credentials across the Globe website and the GlobeOne web and app as well.

How can I reset/change my password?

To reset your password,


> Click the Reset Password button in the login page.

> A verification email will be sent to your registered email address.

> Click the link found in the verification email and nominate a new password.

> Your new password should fit the set parameters to be accepted.


  1. At least 9 characters long
  2. At least one letter is in uppercase and lowercase
  3. At least one special character

Make sure to accept our terms & conditions before resetting your password.


Once reset, you can use this across the Globe website and the GlobeOne web and app.

I normally sign in using my social media account; am I also required to change my password on Sept. 9, 2019?

No, you won’t be required to change your password. You can just click the icon corresponding to your social login and sign in as you normally would to log in.

Will my nominated PIN for Globe One be affected for this?

No, this shouldn’t affect your nominated PIN.

Can I use all my social accounts at once to login to my Globe account?

You can use your social media accounts - Facebook, Yahoo! or Google - to log in as long as you link these with your enrolled accounts.


Before logging in, please create an account using your email address first by tapping “Create account” in the landing page and follow the rest of the instructions.

  1. To link your social login, click the button of your preferred social media account - Google, Facebook or Yahoo! Mail in the landing page.
  2. In the Merge/Link Account screen, type your social media login and tap Link Account
  3. Enter the email address you originally registered with in the username field and click SIGN IN
  4. Once linked, you'll be redirected to the GlobeOne dashboard where your previously enrolled accounts, if any, will be waiting for you.

Can I change my registered email to my social accounts instead? Or vice-versa?

Yes, you can. Just link your initially registered email address to your social media logins. If you use a different email address, you'll need to create a new account.


Yes, you can as long as you use the same email address that you initially registered with.

I have an existing account already but I want to login using my Facebook, Google, and Yahoo account. Will I be able to access my enrolled accounts?

You may login using your social media account and access your enrolled accounts if your social login uses the same email address that you used for your initial registration.

I have already changed my password, but I can't log in. What should I do?

You might have entered your password incorrectly.


You'll be allowed three (3) login attempts and if all attempts are unsuccessful, please wait 30 minutes to try again.


If the re-login is still unsuccessful, please click the Reset Password button and follow the steps to change your password.

Remember to set a password that is

  1. At least 9 alphanumeric characters long
  2. At least one letter in uppercase and lowercase
  3. At least one special character
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