GlobeOne is intended to be the digital companion for all your Globe needs. It allows you to monitor all your Globe accounts, track your usage and bill, request for service modification and pay your bill.
At present, Globe Postpaid, Globe myBusiness individual partners and partners, Prepaid, and TM customers can use the first beta release of GlobeOne.
The (new) GlobeOne is both accessible via web and app; via web at www.globe.com.ph/globeone and via app by downloading it at AppStore and Play Store. Currently, it’s open to pre-selected users only.
Just register and enroll your Globe Postpaid, Prepaid/TM, and Globe myBusiness individual number to try out the new GlobeOne. Be sure to connect to the internet when accessing GlobeOne.
You may register by using your email address or third-party credentials such as Gmail, Facebook and Yahoo! Mail. Once registered, you may start adding your Globe Postpaid accounts, Prepaid/TM or Globe myBusiness numbers.
When adding an account, GlobeOne will send a one-time PIN via text to the number being enrolled. Just key in the PIN within the duration stated in the text.
Note: If you’re already registered to MyAccount, your enrolled accounts in MyAccount won’t automatically be added to your GlobeOne account list.
Yes. You can sign in to the new GlobeOne web and app using your existing MyAccount credentials.
Your previously enrolled accounts in MyAccount won’t display in GlobeOne so you’ll have to add these accounts again.
You may make the following requests through the new GlobeOne:
|Paperless billing||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Real-time|
|Request billing statement (beyond 12 months)||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Real-time|
|Temporarily disconnect my line as I’m going abroad||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Within 24 hours|
|Temporarily disconnect my line as I lost my SIM||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Real-time|
|Reconnect my line as I’ve settled my previous bill’s balance||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Within 24 hours|
|Reconnect my line - back from abroad / Found phone (no remaining balance from the previous bill)||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Real-time|
|Display of PUK code||Postpaid, GlobemyBusiness and Platinum||No||Yes||Real-time|
|SIM activation status||Postpaid, GlobemyBusiness and Platinum||No||Yes||Real-time|
|Change credit limit||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Within 24 hours|
|Change packs||Postpaid, GlobemyBusiness and Platinum||Yes||Yes||Redirects to G of Globe or Thea the Platinum Digital Assistant|
Yes, you may use your rewards points to redeem the featured rewards inside GlobeOne. To enjoy the full Globe Rewards app experience, you may download the Globe Rewards app.
You’ll receive a confirmation message from 4438 and 8080 for the successful redemption of your reward.
Sure, you can. With GlobeOne, you can avail of data, call and text, and lifestyle subscriptions. Just click on "View full catalog" in the Plan and Usage tab for a list of all the subscriptions you can avail of with your plan.
STEP 1. From the Dashboard, go to the Plan & Usage tab, and scroll down until you see the list of Add-Ons.
STEP 2. Click on "View full catalog", then click on the Lifestyle tab for a list of all the lifestyle subscriptions.
STEP 3. Click “Subscribe” on your preferred Add-On and confirm your request by clicking on "Subscribe"
STEP 4. Enter the OTP that will be sent to you via text.
STEP 5. Accept the T&Cs and click on “Sign Up” button to proceed
STEP 6. Sign in or create your account
STEP 7. Enjoy!
Yes, you may. Just click the "Unsubscribe" button to end your paid subscription.
Sorry, cancelling your free lifestyle subscription isn't available in GlobeOne for now.
You can now pay your bill inside GlobeOne using these payment modes: GCash, credit and debit card (MasterCard and VISA).
Online bill payment is currently available to Globe Postpaid, Platinum, Globe myBusiness and Globe At Home accounts. In case you’d like to pay using other channels, kindly contact https://www.facebook.com/globeph for more details.
To make a payment, you have to be connected to the internet. There's no limit to payment amount but a minimum P100 payment is required and there are no transaction fees.
Payments made will be posted within the same day of the transaction.
Yes, a copy of the official receipt in PDF format will be sent to the email address you gave during the payment.
Your credit card credentials are secured by Adyen and is PCI DSS compliant. Adyen and PCI DSS are global compliance authentication for payment transaction settlement in banks.
No, your card details won't be saved in GlobeOne.
Using two payment modes for a single payment isn’t available yet. But, you can make multiple payments using different payment methods by clicking Pay Now button and follow the succeeding steps.
Yes. With GlobeOne, you can unsubscribe from any of your free or paid lifestyle subscriptions.
STEP 1 Click on the "Manage Subscription" button of the subscription you want to cancel
STEP 2 Click "Unsubscribe", then confirm your request by clicking on "Confirm"
You'll receive a notification upon successful cancellation. GlobeOne will also be updated to reflect the no. of days you have left with your subscription.
Don't worry, you'll be prompted by the app to try logging in with a six-digit PIN instead.
Please click on the icon and re-enter your 6 digit PIN.
Please get a new code by clicking the 'Send me a New Code' button.
You may have exceeded the allowed number of attempts. Please wait for at least 30 minutes then try again. If the issue persists, please reset your password.
You may have exceeded the allowed number of attempts. Please retry after 24 hours.
Please clear your browser or application cache.
If you're eligible - with active status and have less than 30 days in your remaining contract - you'll see the "Renew my Plan" button when you go to Plan & Usage from the menu and check under PLAN DETAILS. After clicking this button, you'll be led to the Online shop to complete the full plan renewal experience.
- From the GlobeOne app dashboard, go to Plan Details.
- Tap "View Add-ons Catalog" to view our selection of content offers.
- Choose your preferred content by tapping "Get This".
- Confirm your selection and payment.
No, you will have to access the content partner site and enter the voucher code to activate your subscription. To redeem it, just do the following:
- On your GlobeOne app, go to "My Vouchers".
- Choose the content partner.
- Tap "Manage".
- Copy the voucher code.
- Click "Use In [content partner]" to open the partner’s app and redeem your subscription.
No, these vouchers will have a definite start and end date. They will NOT renew to the paid version afterwards.
You may pay with GCash, charge it to your bill, or pay using your load.
You may subscribe as many times as you want.
You may avail of 1 content voucher per transaction.
Yes, you can avail of more than one subscription.
Yes, but these vouchers can only be redeemed once.
You may reach out to the content partner for all voucher redemption concerns. Just show your proof of payment so that they may verify your purchase.
Please expect a refund within 48 hours.
Please expect a refund for the 6 vouchers within 48 hours.