Frequently Asked Questions on Zonal Rates
Zonal rating simplifies roaming charges for Globe Postpaid customers traveling abroad. Instead of varying rates per operator in each country, there is now a single rate per service based on two designated zones.
Additionally, roaming charges are now in Philippine Pesos (PHP) with no hidden fees such as taxes or surcharges.
The zonal rates are as follows:
| Service | Zone 1: Asia-Pacific & America | Zone 2: Europe & Africa |
|---|---|---|
| To make a call | ₱120 per minute | ₱150 per minute |
| To receive a call | ₱60 per minute | ₱75 per minute |
| To send a text | ₱20 per 160 characters | ₱25 per 160 characters |
| To receive a text | FREE | FREE |
| To surf on mobile | ₱3 per 10Kb* | ₱5 per 10Kb* |
- Easy to understand and remember
- No need to choose a roaming operator
- No more USD to PHP conversion
- No hidden charges
Zonal rates apply to all Globe Postpaid Plans, from legacy plans to My Super Plan and My Fully Loaded Plans. However, Load Tipid Plans and Load Allowance Plans are not eligible for this promo.
No registration is needed. Zonal rates automatically replace existing roaming rates for eligible customers.
No. You can still register for roaming promos. In fact, new promos will be launched to further enhance your roaming experience.
These rates will be available until further notice.
You may refer to the updated table below for the countries in each of the zones:
| ZONE 1: Asia & America | ZONE 2: Europe & Africa |
|---|---|
| Afghanistan | Albania |
| American Samoa | Algeria |
| Anguilla | Andorra |
| Antigua | Angola |
| Argentina | Armenia |
| Aruba | Austria |
| AUE | Azerbaijan |
| Australia | Belarus |
| B. Virgin Island | Belgium |
| Bahamas | Benin |
| Bahrain | Bosnia and Herzegovina |
| Bangladesh | Burundi |
| Barbados | Botswana |
| Belize | Bulgaria |
| Bermuda | Burkina Faso |
| Bhutan | Cameroon |
| Bolivia | Cape Verde |
| Brazil | Central African Republic |
| Brunei | Chad |
| Cambodia | Comoros |
| Canada | Congo |
| Caribbean Sea (Latin America) | Cote d'Ivoire |
| Cayman Islands | Croatia |
| Chile | Cyprus |
| China | Czech Republic |
| Colombia | Denmark |
| Cook Islands | Djibouti |
| Costa Rica | DR of Congo |
| Cuba | Egypt |
| Dominica | Equatorial Guinea |
| Dominican Republic | Estonia |
| Dominicana | Ethiopia |
| Ecuador | Faroe Islands |
| El Salvador | Finland |
| Falkland Island | France |
| Fiji | French Polynesia |
| FR Polynesia | French West Indies |
| FR West Indies | Gabon |
| Greenland | Gambia |
| Grenada | Georgia |
| Guam | Germany |
| Guatemala | Ghana |
| Guyana | Gibraltar |
| Haiti | Greece |
| Honduras | Guernsey |
| Hong Kong | Guinea Bissau |
| India | Guinea Republic |
| Indonesia | Guinea |
| Iran | Hungary |
| Iraq | Iceland |
| Israel | Ireland |
| Jamaica | Isle of Man |
| Japan | Italy |
| Jordan | Jersey |
| Kazakhstan | Kenya |
| Kiribati | Latvia |
| Korea | Lesotho |
| Kuwait | Liberia |
| Kyrgyz Republic | Libya |
| Kyrgyzstan | Liechtenstein |
| Laos | Lithuania |
| Lebanon | Luxembourg |
| Macau | Macedonia |
| Malaysia | Madagascar |
| Maldives | Malawi |
| Mexico | Mali |
| Micronesia | Malta |
| Montserrat | Mauritius |
| Myanmar | Moldova |
| Netherlands Antilles | Monaco |
| Nepal | Montenegro |
| New Caledonia | Morocco |
| New Zealand | Namibia |
| Nicaragua | Netherlands |
| North America | Niger |
| Oman | Nigeria |
| Palau | Norway |
| Palestine | Poland |
| Panama | Portugal |
| Papua N.Guinea | Reunion Islands |
| Paraguay | Romania |
| Peru | Russia |
| Puerto Rico | Rwanda |
| Qatar | San Marino |
| Rep. Dominicana | Senegal |
| Saipan | Serbia |
| Saudi Arabia | Seychelles |
| Singapore | Sierra Leone |
| Solomon Islands | Slovakia |
| Sri Lanka | Slovenia |
| St. Kitts Nevis | South Africa |
| St. Lucia | Somalia |
| St. Vincent | Spain |
| Suriname | South Sudan |
| Syria | Sudan |
| Taiwan | Sweden |
| Tajikistan | Switzerland |
| Thailand | Tanzania |
| Timor Leste | Togo |
| Tonga | Tunisia |
| Trinidad and Tobago | Uganda |
| Turkey | Ukraine |
| Turkmenistan | United Kingdom |
| Turks & Caicos | Zambia |
| UAE | Zimbabwe |
| Uruguay | |
| USA | |
| US Virgin Islands | |
| Uzbekistan | |
| Vanuatu | |
| Venezuela | |
| Vietnam | |
| Western Samoa | |
| Yemen |
Zonal rates simplify roaming charges for your convenience. You also have the option to register for new roaming promos at even more affordable rates!
If there are no roaming promos available at your destination, zonal rates will automatically apply.
Yes! Zonal rates apply to all Globe Postpaid, MSME, and Enterprise accounts
Yes, they are included.
Not necessarily. However, we are working on solutions to help "lock" your device to preferred roaming operators for a better experience.
If you have no signal, cannot call, text, or browse, try performing a hard reset:
- Turn off your phone
- Remove the battery (if applicable)
- Reinsert the battery and turn your phone back on
If the issue persists, contact our Roaming Hotline at +6327301212 (toll-free).
No, zonal rates automatically replace previous roaming rates per country and cannot be opted out of.
Visit Globe’s international roaming page to learn more about 5G roaming, Zonal Pricing, and other travel-friendly services.
For further assistance, reach out to us via
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