Roaming is pre-activated except for select plans wherein roaming is not enabled. To ensure your roaming service is activated or for assistance on other roaming concerns, please call the Globe Roaming Hotline at (+632) 7730-1212 (toll-free even while roaming) or talk to Gie of Globe on Facebook Messenger.
For Prepaid customers, keeping your roaming services ON doesn't consume load. Charges will only be deducted upon making or receiving calls, sending text messages, or subscribing to a Roam Surf promo.
The Roaming service in the following countries is temporarily deactivated: Benin, Burundi, Gambia, Mongolia, Mozambique, Nepal, and Swaziland. We apologize for any inconvenience caused.
Roaming on 2G will be unavailable on these partner networks:
If you're using a 2G-only enabled device, you won't be able to access roaming services and use voice, SMS, or GPRS. 3G/LTE-enabled devices won't be affected as long as connected to 3G/LTE networks.