Roam Surf Data and App Packs (Prepaid) FAQs

What are the new data roaming offers for Globe Prepaid customers?

Staying connected while roaming is now made even more affordable. Choose from all-access data roaming packs or your favorite apps. 


To activate your data roaming service, make sure to register to a data roaming promo before leaving or upon arrival at your country of destination. 


  • New Roam Surf App Packs 
Promo
Description
Validity
Fee
ROAM VIBER 99
50MB for Viber
1 day
P99
ROAM VIBER 299
165MB for Viber
3 days
P299
ROAM VIBER 499
300MB for Viber
5 days
P499
ROAM FACEBOOK 199
100MB access to Facebook and Messenger apps
1 day
P199
ROAM FACEBOOK 599
330MB access to Facebook and Messenger apps
3 days
P599
ROAM FACEBOOK 999
600MB access to Facebook and Messenger apps
5 days
P999
ROAM IG 99
50MB data allocation for Instagram
1 day
P99
ROAM IG 299
165MB data allocation for Instagram
3 days
P299

To register to your selected promo, dial *143# and select Roaming & Intl.


With Roam Surf app packs, you can enjoy the full Viber, Facebook and Instagram experience.


Roam Viber allows:


  • Sending and receiving of chat messages, photos, stickers, voice and video messages with location-sharing
  • Video and audio calls


Roam Facebook allows:


  • All Facebook in-app features including posting, sharing, uploading of content
  • Access to Facebook Messenger including sending of chat messages, videos, photos, voice recording, stickers, and maps. Voice and video calling is also enabled.


Roam Instagram allows:


  • All Instagram in-app features including posting of content, stories, and sending of messages
  • New Roam Surf Bulk Data Packs 
Promo
Description
Validity
Price
ROAM VIBER 149
50MB for mobile surfing
24 hoursP149
ROAM VIBER 199
80MB for mobile surfing
24 hours
P199
ROAM VIBER 499
300MB for mobile surfing
24 hours
P499

To register to your selected promo, dial *143# and select Roaming & Intl.

That's good news! Is this available to all Globe Prepaid, Load Tipid Plan (LTP) and TM customers?

Globe Prepaid Roam Surf promos are available to Globe Prepaid Load Tipid Plan (LTP) and MyStarter Plan (MSP) customers. Recently, TM customers can also enjoy roaming services

Interesting! In which countries can I use Roam Surf?

Roam Surf offers for Prepaid are available in over 80 countries around the world. You can refer to the list of countries and roaming partners below:

Country
Roaming Partner
Albania
Vodafone
Argentina
Claro Argentina
Australia

Optus 

Telstra MobileNet

Austria
T-Mobile A
Belgium

Base (KPN) 

Belgacom Proximus Mobile

Brazil
Claro
Brunei
DST
Burkina Faso
Airtel
Canada

Bell 

Telus

Chad*
Airtel Chad
Chile
Claro
China

China Mobile 

Unicom

Colombia
Claro
Croatia
T-Mobile HR
Czech Republic
Telefonica O2
Denmark
Telia DK
Dominican Republic
Claro Codetel
Estonia

Tele2 

EMT

Fiji
Digicel
Finland
Teliasonera
France

Bouygues 

Free Mobile

Germany

Telefonica O2

T-Mobile DE

Ghana*
Airtel
Greece
Cosmote
Guam
Pulse Mobile (GTA)
Guatemala
Claro
Honduras
Claro
Hong Kong
CSL
Hungary*
T-Mobile Hungary
India

Bharti-Airtel 

Tata Docomo Andhra Pradesh

Indonesia
Telkomsel
Ireland
Hutchison 3G Limited
Israel
Pelephone Israel
Italy
TIM
Japan

Softbank 

NTT DoCoMo

Kenya*
Airtel Kenya
Latvia

Tele2 

LMT

Liechtenstein
Swisscom
Lithuania
Tele2 
LuxembourgTango
Macau
CTM
Madagascar*
Airtel
Malawi
Airtel
MalaysiaMaxis
Mexico
Telcel
Myanmar

Ooredoo 

MPT

Nauru
Digicel
Netherlands

KPN 

Vodafone

New Zealand
Spark
Niger*
Airtel
Nigeria*
Airtel
Norway

Teliasonera 

Tele2

Oman
Ooredoo
Panama
Claro
Papua New Guinea
Digicel
Paraguay
Claro Paraguay
Peru
Claro Peru
Poland
Era
Portugal*
Vodafone
Qatar*
Ooredoo
Romania
Vodafone
Russia
Megafon
Saipan*
PTI Pacifica
Saudi Arabia
STC (Al Jawal)
Seychelles*
Airtel
Sierra Leone*
Airtel
Singapore

Singtel 

StarHub

Slovakia

Telefonica 

Telekom

South Africa
VodaCom
South Korea
SK Telecom
Spain
Telefonica Moviles(Movistar/O2)
Sri Lanka*
Bharti Airtel
Sweden
Swisscom
Taiwan

Taiwan Mobile 

Chunghwa Telecom

Thailand
AIS
Timor Leste
Timor Telecom
Turkey
Turkcell
UAEDu
Uganda*Airtel Uganda
United Kingdom

Telefonica O2 

T-Mobile UK

Uruguay
Claro Uruguay
USAAT&T

All offers are available in China except for Roam Facebook. For other countries not covered by our Roam Surf offers, the data roaming service will not be available.

Nice! Do I need to register for the new offers?

Yes. Just like the other roaming offers, you need to register to any of the new Roam Surf offers while in the Philippines or when abroad. To register, dial *143# and go to Roaming & Int'l.

Cool! How can I avail of Roam Surf?

Prior to registration, please check if your country of destination is part of the Roam Surf partner countries. Otherwise, you may still be charged the selected denomination, but won't be able to enjoy data connection.


Then, you can register to Roam Surf by dialing *143#, select Roaming & Int 'l > Roaming > Data Roaming Promos.

Sounds easy! Do I need to set anything up on my mobile phone to be able to use Roam Surf after registering?

Yes. Make sure the following are set on your mobile:


  • Mobile Data is ON
  • Data roaming is ON
  • Access Point Name (APN) settings is set to internet.globe.com.ph.
  • Upon your return to the Philippines, your APN settings should be changed back to http.globe.com.ph.


*Upon your return to the Philippines, no need to revert to anything as the network can detect your arrival and will apply local charges.

That's cool! But how do I know my promo is already activated?

You'll receive a series of notifications to confirm that your promo subscription is successful:


  • After subscribing to a promo, you will get a message alerting you that your promo is ready for use.
  • Once you're connected to a Roam Surf partner network and data roaming has been enabled, there will be a notification upon first data usage to signify the beginning of the promo duration. Take note of the time stamps which follow the Philippine Standard Time.

Alright! What if I don't turn on my mobile phone's cellular data once I get abroad?

You will not be able to use your data roaming pack if your cellular data is not turned ON.

I'd like to monitor my data usage, is there a way to keep track of my internet consumption?

If you're on a Roam Surf 299/399 bulk data pack, you'll receive alerts when you only have 50% and 20% data allocation left before the end of your Roam Surf's 1-day validity. If you want to proactively check, you can also dial *143#, go to Roaming & Int'l to check on the status of your promo.

Is data consumption tracking done real-time?

The tracking is real-time, but usage info (from the time status was checked to the time status message was received) may vary if you have an ongoing browsing session.

How would I know if my data roaming pack has already expired?

  • If you're on a Roam Surf 299/399 bulk data pack, you will be notified once your 1-day promo validity has ended or if your MB allocation has been used up.
  • If you're on an app pack, you will get an expiry notification once your 1-day promo validity has already ended.

Alright! What will happen to my Roam Surf subscription if I subscribe while still in the Philippines, but am unable to push through with my trip?

If you subscribed while still in the Philippines, your load will be deducted upon promo registration. It is recommended that you register to Roam Surf once you are already abroad.

What if I subscribe to Roam Surf in a participating country and move to another country that doesn't offer Roam Surf before the expiry of my subscription?

If you move to a non-Roam Surf country while your Roam Surf subscription is still valid, your data roaming access will no longer be available. Any unused subscription will also be forfeited.

Will there be any restrictions on my browsing if I use Roam Surf?

Our Roam Surf offers allow you to enjoy unrestricted access to your favorite apps or enjoy a complete digital experience even while abroad! Your internet access is not limited to just liking and sharing, you can also enjoy music, video streaming and even file sharing as long as your offer is still valid. 


However, if you register for an app-based promo, all browsing activities must only happen within the app. You will not be able to browse outside the app unless you have also subscribed to a Roam Surf 299/399 bulk data pack.

How long are the different offers valid for?

With Roam Surf App Packs, your subscription will expire 24 hours after you receive the confirmation message. That means if you turn on your mobile data at 9:00 PM, your subscription will end at 8:59 PM the following day. No need to worry about your subscription ending at 12 midnight of the same day. You may also opt-out or terminate your subscription if you wish to upgrade your Roam Surf offer to unlimited data roaming (Roam Surf 1 Day/3 Days/5 Days).


With Roam Surf Bulk Data Packs (50/80MB), your subscription will expire after 24 hours. That means if you turn on your mobile data at 9:00 PM, your subscription will end at 8:59 PM the following day. However, your promo will also end once you've already consumed your data allocation even if you have not gone beyond 24 hours of usage.

What happens when my Roam Surf subscription expires?

Upon promo expiration, your data will be blocked. Simply register again to a new Roam Surf promo via *143# to have access to data roaming.

Can I avail of other promos when I am subscribed to a Roam Surf offer?

  • You can mix and match Roam Surf app and bulk data packs.
  • You may simultaneously avail of different subscriptions at the same time. The expiry of each subscription will be independent of each other.
  • The only time that you cannot pre-register to any Roam Surf app or data pack is if you are subscribed to a similar Roam Surf variant that is still within validity.

    • Allowed
      Some examples:
      • Roam Viber 99 + Roam Facebook 199
      • Roam Surf 499 (300MB) + Roam Instagram 99
    • Not Allowed
      Some examples:
      • Roam Facebook 199 + Roam Facebook 599
      • Roam Instagram 99 + Roam Instagram 499

Is there a maintaining balance needed for my data roaming service to stay active?

None! You can keep using your data roaming service even with zero balance. However, you will need to load up again before you can register for your next data roaming promo.

How do I unsubscribe from the promo?

To unsubscribe, dial *143# and go to Roaming & Int'l. Choose the data roaming offer you are currently registered to and choose Unsubscribe.

Cool! What happens if I subscribe to a roaming promo and I had a change of mind before I leave the Philippines?

If you decide to opt-out of the promo, regardless if you're in the Philippines or abroad, the promo fee would have already been automatically deducted from your load.

Help! I was automatically connected to a roaming partner but I cannot use data roaming. I already incurred load deductions. What's wrong?

To enjoy your data roaming promo, make sure the following are set on your mobile:


a. Mobile Data is ON
b. Data Roaming is ON
c. Network connection is set to 3G and the assigned Roam Surf partner (Refer to list of countries and networks provided)
d. Restart after successful registration

How long can I avail of the Roam Surf Data and App Packs offer?

Roam Surf for Prepaid is available until further notice.

I want to know more about International Roaming! Where can I go to know more?

For further assistance, please dial *143# or call the Globe Roaming Hotline +6327301212 toll-free.

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