Roam Surf Data and App Packs (Prepaid) FAQs

What are the new data roaming offers for Globe Prepaid customers?

Staying connected while roaming is now made even more affordable. Choose from all-access data roaming packs or your favorite apps. 

OfferRateValidityData AllocationSitesFreebie and Allocation
Roam Surf 150₱ 150.001 day100 MBAll sitesGoogle Maps (30 MB)
Roam Surf 350
₱ 350.00
3 days
300 MB
All sites
Google Maps (30 MB)
Roam Surf 550
₱ 550.00
5 days
500 MB
All sites
Google Maps (30 MB)
Roam Facebook 100
₱ 100.00
1 day
100 MB
FB, FBM
Google Maps (30 MB)
Roam Facebook 300
₱ 300.00
3 days
300 MB
FB, FBM
Google Maps (30 MB)
Roam Facebook 500
₱ 500.00
5 days
500 MB
FB, FBM
Google Maps (30 MB)
Roam Instagram 100
₱ 100.00
1 day
100 MB
Instagram
Google Maps (30 MB)
Roam Instagram 300
₱ 300.00
3 days
300 MB
Instagram
Google Maps (30 MB)
Roam Viber 100
₱ 100.00
1 day
100 MB
Viber
Google Maps (30 MB)
Roam Viber 300
₱ 300.00
3 days
300 MB
Viber
Google Maps (30 MB)
Roam Viber 500
₱ 500.00
5 days
500 MB
Viber
Google Maps (30 MB)
Roam Maps 100
₱ 100.00
1 day
100 MB
Google Maps
Google Maps (30 MB)
Roam Maps 300
₱ 300.00
3 days
300 MB
Google Maps
Google Maps (30 MB)
Roam Maps 500
₱ 500.00
5 days
500 MB
Google Maps
Google Maps (30 MB)
Roam WhatsApp 100
₱ 100.00
1 day
100 MB
WhatsApp
Google Maps (30 MB)
Roam WhatsApp 300
₱ 300.00
3 days
300 MB
WhatsApp
Google Maps (30 MB)
Roam WhatsApp 500
₱ 500.00
5 days
500 MB
WhatsApp
Google Maps (30 MB)
Roam WeChat 100
₱ 100.00
1 day
100 MB
WeChat
Google Maps (30 MB)
Roam WeChat 300₱ 300.003 days300 MBWeChatGoogle Maps (30 MB)
Roam WeChat 500₱ 500.005 days500 MBWeChatGoogle Maps (30 MB)
To activate your data roaming service, make sure to register to a data roaming promo upon arrival at your country of destination.

To register to your selected promo, dial *143# and select Roaming & Intl.

With Roam Surf app packs, you can enjoy the full app experience.

Roam Viber allows:
  • Sending and receiving of chat messages, photos, stickers and video messages with location-sharing
  • Video and audio calls

Roam Facebook allows:

  • All Facebook in-app features including posting, sharing, uploading of content
  • Access to Facebook Messenger including sending of chat messages, videos, photos, voice recording, stickers, and maps. Voice and video calling is also enabled. 

Roam Maps allows:

  • All Google Maps feature in-app or on the site 

Roam WeChat allows:

  • All WeChat in-app features

Roam Instagram allows:

  • All Instagram in-app features including posting of content, stories, and sending of messages 

Roam WhatsApp allows:

  • All WhatsApp in-app features

To register to your selected promo, dial *143# and select Roaming & Intl.

That's good news! Is this available to all Globe Prepaid, Load Tipid Plan (LTP) and TM customers?

Roam Surf is available to Globe Prepaid, Load Tipid Plan (LTP) and MyStarter Plan (MSP) customers, and also TM customers.

Interesting! In which countries can I use Roam Surf?

Roam Surf offers for Prepaid are available in over 70 countries around the world. You can refer to the list of countries and roaming partners below: 

Country
Roaming Partner
Argentina
Claro Argentina
Australia

Telstra MobileNet

Yes Optus

Austria
T-Mobile A
Belgium

Base (KPN) 

Belgacom Proximus Mobile

Brazil

Claro

Telemig Cellular SA

Telefonica Brasil (Vivo)

Brunei
DST
Burkina Faso
Airtel
Canada

Telus

Bell

Chile
Claro
China

China Mobile 

China Unicom

Colombia
Claro
Croatia
T-Mobile HR
Czech Republic
Telefonica (O2-CZ)
Denmark
Telia DK
Dominican Republic
Claro Codetel
Estonia

AS EMT

Tele2

Fiji

Digicel

Vodafone

Finland
Teliasonera
France

Bouygues 

Free Mobile

Germany

Telefonica (O2-DE)

T-Mobile DE

Ghana*
Airtel
Greece
Cosmote
Guam

GTA Wireless (Pulse Mobile)

PTI Pacifica (IT&E)

Guatemala
Claro
Honduras
Claro
Hong Kong
CSL
Hungary*
T-Mobile Hungary
India

Bharti-Airtel 

Tata Docomo

Indonesia
Telkomsel (TSEL)
Ireland
Hutchison 3G
Italy

TIM

Wind

Japan

Softbank 

NTT DoCoMo

Latvia

Tele2 

Latvian Mobile Telephone (LMT)

Liechtenstein
Swisscom
Lithuania
Tele2 
LuxembourgTango
Macau
CTM
Madagascar*
Airtel (Zain)
Malawi
Airtel
MalaysiaMaxis
Mexico
Telcel
Nauru
Digicel
Netherlands

KPN 

Vodafone

New Zealand
Spark
Niger*
Airtel
Nigeria*
Airtel
Norway

Teliasonera 

Telenor Mobil

Oman
Ooredoo
Paraguay
Claro Paraguay
Peru
Claro Peru
Poland
Era
Portugal*
Vodafone
Qatar*
Ooredoo
Romania
Vodafone
Russia
Megafon
Saipan*
PTI Pacifica
Saudi Arabia
STC (Al Jawal)
Seychelles*
Airtel
Sierra Leone*
Airtel
Singapore

Singtel 

StarHub

Slovakia

Telefonica 

Telekom

South Africa
VodaCom
South Korea
SK Telecom
Spain
Telefonica Moviles(Movistar/TO2)
Sri Lanka*

Bharti Airtel

(Private) Limited

Sweden

Teliasonera

Tele2Comviq

Taiwan

Taiwan Mobile (TW Mobile)

Chunghwa Telecom

Thailand
AIS (TH GSM/TH 03)
Timor Leste
Timor Telecom
Turkey

Turkcell

Avea

UAEDu Telecom
Uganda*Airtel Uganda
United Kingdom

Telefonica (O2-UK)

T-Mobile UK

Orange

Uruguay
Claro Uruguay
USA

AT&T

T-Mobile

For other countries not covered by our Roam Surf offers, the data roaming service will not be available.

Nice! Do I need to register for the new offers?

Yes. Just like the other roaming offers, you need to register to any of the new Prepaid Roam Surf offers when abroad. To register, dial *143# and go to Roaming & Int’l.

Cool! How can I avail of Roam Surf?

Prior to registration, please check if your country of destination is part of the Roam Surf partner countries. Otherwise, you may still be charged the selected denomination, but won't be able to enjoy data connection.


Once abroad, you can register to Roam Surf by dialing *143# and choosing Roaming & Intl > Roaming > Data Roaming Promos. Your roaming service and your Roam Surf subscription automatically get activated.

Sounds easy! Do I need to set anything up on my mobile phone to be able to use Roam Surf after registering?

Yes. Make sure the following are set on your mobile:

  • Data roaming is ON
  • Access Point Name (APN) is set to internet.globe.com.ph.
  • Mobile network should be set to 3G
  • Restart your phone after successful registration
  • Upon your return to the Philippines, your APN settings should be changed back to http.globe.com.ph.

*Upon your return to the Philippines, no need to revert to anything as the network can detect your arrival and will apply local charges.

That's cool! But how do I know my promo is already activated?

You'll receive a series of notifications to confirm that your promo subscription is successful:

  • You will get a message alerting you that your promo is ready for use. 
  • Upon connecting to a Roam Surf partner network and turning on your data roaming, there will be a notification upon first data usage to signify the beginning of the promo duration. Take note of the time stamps which follow the Philippine Standard Time.

Alright! What if I don’t turn on my mobile phone’s cellular data once I get abroad?

You will not be able to use your data roaming pack if your cellular data is not turned ON.

I’d like to monitor my data usage, is there a way to keep track of my internet consumption?

You will receive alerts when you only have 50% and 20% data allocation left before the end of your Roam Surf’s validity. If you want to proactively check, you can also dial *143#, go to Roaming & Int’l to check on the status of your promo.

Is data consumption tracking done real-time?

The tracking is real-time, but usage info (from the time status was checked to the time status message was received) may vary if you have an ongoing browsing session. 

How would I know if my data roaming pack has already expired?

You will be notified once your promo validity has ended or if your MB allocation has been used up. 

Alright! What will happen to my Roam Surf subscription if I register while still in the Philippines, but am unable to push through with my trip?

It is recommended that you only register to data roaming promos upon arrival abroad. If you register while still in the Philippines, the promo fee will be deducted from your load but you won't be able to use the promo.

What if I register to Roam Surf in a participating country and move to another country that doesn't offer Roam Surf before the expiry of my subscription?

If you move to a non-Roam Surf country while your Roam Surf subscription is still valid, your data roaming access will no longer be available. Any unused subscription will also be forfeited.

Will there be any restrictions on my browsing if I use Roam Surf?

Our Roam Surf offers allow you to enjoy unrestricted access to your favorite apps or enjoy a complete digital experience even while abroad! Your internet access is not limited to just liking and sharing, you can also enjoy music, video streaming and even file sharing as long as your offer is still valid.


However, if you register for an app-based promo, all browsing activities must only happen within the app. You will not be able to browse outside the app unless you have also registered to a Roam Surf all-access data pack. 

What happens when my Roam Surf subscription expires?

Upon promo expiration, your data will be blocked. Simply register again to a new Roam Surf promo via *143# to have access to data roaming. 

Can I avail of other promos when I am registered to a Roam Surf offer?

  1. You may simultaneously avail of different subscriptions at the same time. The expiry of each subscription will be independent of each other. 
  2. he only time that you cannot pre-register to any Roam Surf app or data pack is if you are registered to a similar Roam Surf variant that is still within validity. 


  • Allowed

Roam Viber 100 + Roam Facebook 100

Roam Surf 350 + Roam Instagram 100


  • Not Allowed

Roam Facebook 100 + Roam Facebook 500

Roam Instagram 300 + Roam Instagram 300

Roam Surf 150 + Roam Surf 350

Is there a maintaining balance needed for my data roaming service to stay active?

None! You can keep using your data roaming service even with zero balance. However, you will need to load up again before you can register for your next data roaming promo. 

How do I stop the promo?

To stop the promo, dial *143# and go to Roaming & Int’l. Choose the data roaming offer you are currently registered to and choose Unsubscribe. 

Cool! What happens if I register to a roaming promo and I had a change of mind before I leave the Philippines?

It is recommended that you only register to data roaming promos upon arrival abroad. If you register while still in the Philippines, the promo fee will be deducted from your load but you won't be able to use the promo.


If you decide to un-enroll to a promo when you’re already out of the Philippines, the promo fee would have already been automatically deducted from your load.

Help! I was automatically connected to a roaming partner but I cannot use data roaming. I already incurred load deductions. What’s wrong?

Make sure to connect to the specified Globe Prepaid Roam Surf partners to be able to enjoy the data roaming promo. In case you’re not connected to the assigned network, you can go to your phone’s settings and choose the preferred network via manual selection. You may refer to the list of countries and roaming partners provided.


Make sure your network is set to 3G mode. You may also need to restart your phone after a successful registration. 

How long can I avail of the Roam Surf Data and App Packs offer?

Roam Surf for Prepaid is available until further notice.

I want to know more about International Roaming! Where can I go to know more?

For further assistance, please dial *143# or call the Globe Roaming Hotline +6327301212 toll-free.

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