VoLTE Roaming FAQ Template for Help and Support 

What is VoLTE roaming and how will it benefit me?

VoLTE stands for Voice-over-LTE, a technology that lets you make voice calls over the LTE network, rather than the 2G and 3G networks that we normally use.

VoLTE will come in handy while abroad because selected roaming partners have already decommissioned their 2G and/or 3G networks, leaving customers with no access to calls and texts.

With VoLTE roaming now available, you're sure to have access to calls and texts with our VoLTE-ready roaming partners. 

How can I use VoLTE roaming abroad?

To start using VoLTE abroad, make sure:
1. You’re using a VoLTE-capable handset and VoLTE is enabled on your device
2. Your account is VoLTE-provisioned 
3. You’re connected to a VoLTE-ready roaming partner 

I'm not VoLTE-provisioned, how do I request VoLTE activation for my account?

Non-bill or the following prepaid transactions are exempted from the convenience fee:

• Globe Fiber Prepaid one-time fee P1,499
• Globe Fiber Prepaid repair fee P500
• In-store or online merchandise purchase
• Prepaid kit or Home Prepaid WiFi purchase

Who will be charged a convenience fee?

Postpaid customers are automatically provisioned with VoLTE. If you're a Prepaid/TM customer without an active VoLTE account, you may request activation via Globe’s official Facebook (FB) Messenger account.   

Is there an additional charge for using VoLTE roaming abroad? 

Regular roaming rates will apply to calls and texts done via VoLTE. There are no additional data charges for using VoLTE.