Popular FAQs for Billing
What is Globe’s payment due date extension? What’s my new due date?
Our due date extension aims to help customers who may not be able to pay their bills on time due to the enhanced community quarantine (ECQ). We extended the billing due dates from March 15 to May 15 for all Postpaid mobile and broadband customers, including business and enterprise. This gives our customers a total of up to 60 days of extension equivalent to two months of unpaid bills.
Bill cycles with payment due dates before May 15 have been extended to May 15, while the due dates of all other bill cycles will follow the extended dates stated in the bill.
Read about the due date extension here.
Where can I pay for my Globe bill during the community quarantine?
You may pay your bill using these digital channels - GlobeOne, Globe At Home and GCash apps. You can access these channels any time, anywhere.
If you're paying via credit card or GCash, you may also settle your Globe bill through our online bills payment service at www.globe.com.ph/paybill.
For business and enterprise accounts, you may pay through your bank's online payment facilities, via wire transfer or via www.globe.com.ph/paybillcorp.
After the due date extension ends on May 15, learn about bill payment here.
Will I be allowed to pay for a Globe postpaid account that’s not under my name?
Yes, of course! You can pay for other postpaid accounts. For online payments, card holder must be able to provide the necessary card verification details. If you’re using a credit card to pay, the card holder must be present for over-the-counter payments.
What happens if I’m unable to pay on my due date?
Regular collection activities will resume after May 15. Please be assured that text or email reminders will be sent before any disconnection takes effect.
Is Globe going to charge customers a late payment fee this year?
No. All reconnection and late payment fees are waived especially during this time.
Are there any payment arrangements available to help me manage the remaining balance from my previous bill?
We care about keeping you connected and worry-free during the enhanced community quarantine. Starting May 15, Globe will offer the Installment Payment Program until June 15, 2020. You may choose from installment terms raining from two to six months.
Learn more about it here.
How much do I need to pay on May 16 onwards?
You may receive a billing statement that will be due by May which will reflect at least 2 months’ worth of unpaid bills.
To know exactly how much you need to pay, you may check via the GlobeOne app.
Glad to have been of help. Thanks for the feedback!
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*You may enroll in our Installment Program for Mobile Postpaid, Platinum and Globe At Home, and Globe myBusiness starting May 15, 2020. For Globe Business, you may reach out to your Account Managers for details.
