Globe's Fair Use Policy FAQs

Globe is committed to providing a reliable mobile internet experience for all customers. The Fair Usage Policy (FUP) is a network management measure that ensures fair access to data services and protects network security and integrity.

For customers affected by FUP, network management controls may be applied to help maintain quality service for all Globe and TM users.

No, you're not. Your postpaid plan is not covered by the Fair Usage Policy. You'll also receive the customary text notification once you fully use up all the data in your plan.

Once you fully consume your data allowance, here’s what happens:

• If you’re subscribed to SurfAlert, your internet access will pause until you register for a data add-on.
• If you’re not on SurfAlert, browsing will continue at ₱2/MB, subject to your spending limit, capped at ₱1,500.

No, it doesn't. These promos are not subject to the Fair Use Policy.

You may purchase add-on data promos called Speed Refresh to continue enjoying your services after being subject to the Fair Use Policy.

To ensure quality service for all, Globe and TM have a Fair Usage Policy for unlimited calls and texts.

• Unlimited promos are for personal use only and apply to person-to-person messaging.
• They should not be used for spam or commercial purposes.
• Upon registration, you’ll receive a confirmation message with a Fair Use Policy reminder and a link to the Globe website.
• Violation of this policy may result in suspension or termination of your promo subscription.

This policy helps prevent network abuse and maintains service quality for all customers.

Globe’s data roaming promos are designed to give you the best value while traveling abroad.

To ensure fair access for all users, the Fair Use Policy (FUP) applies to the following Roam Surf promos:

• Roam Surf 399
• Easy Roam 149
• Roam Surf 3D, 5D, 7D, 15D, 30D

How does this affect my roaming experience?

• You’ll receive a reminder message if you reach the data limit.
• Network management measures (speed throttling) may be applied to keep the service accessible for all.

What can I do if I hit the Fair Use Policy limit?

• Subscribe to a Roam Speed Refresh promo via the GlobeOne app.
• If you’re on a longer Roam Surf promo (3D to 30D), your browsing speed resets at 12:01 AM (PHT).
• If you’re on Roam Surf 399 or Easy Roam 149, your browsing speed resets when your promo expires.

For Platinum plan users, visit this link for details on Fair Use Policy coverage.