A Better WiFi Experience for All

Discover helpful information to help you manage your Globe At Home plan and enjoy a better WiFi experience at home.


Understand Your Bill

Know how to read, manage, and pay your Globe At Home bills.

Troubleshoot Network Connection

Learn the How-tos of troubleshooting common home WiFi issues.

Request Reconnection After Payment

Dial 211 or request for line reconnection via the Globe At Home app.

Request a Transfer of Location

Find out the steps and requirements to prepare when moving to another installation address.

Everything You Need to Know

Let us help you improve your Globe At Home experience through these easy-to-understand solutions.

Account Management


Easily manage, upgrade, or add devices to your account via the Globe At Home app.

Billing and Payments


Learn more and familiarize yourself with your Globe At Home bill.

Connectivity


Access tips and quick solutions to enhance your WiFi experience.

FAQs

What is the billing process?

Settle your bills conveniently via the Globe At Home app and other payment channels.


Learn More About Globe At Home Billing >

How can I monitor my monthly data allowance?

You'll be informed through text and email once you use up 50%, 80%, and 100% of your internet allowance.

For DSL customers, you'll automatically see a special Globe webpage when you open your browser and you've used up 80% or 100% of your internet allowance.

Where can I discover basic troubleshooting tips?

Read our DIY Troubleshooting tips to learn how to check and troubleshoot common home WiFi issues.

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